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19 Ratings
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Score 7.2 out of 101
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Likelihood to Recommend

8x8 Contact Center

We have had nothing but positives when dealing with 8X8, our relationship was set up for success right from the get-go. We explained our specific needs and our sales team was able to cater to the needs we shared. While we did have a few bumps along the way, they remained a partner in making sure we received what we needed to be successful. Without getting into the "weeds" we were able to fine-tune our 8X8 experience to match the needs we had as a company, all while focusing on the needs of our associates. The communications were on point and our development, implementation, and now, support has been consistently stellar.
Michael Furman profile photo

Reksoft Hyperion Contact Centre Creation Platform

No answers on this topic

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
7.6
Reksoft Hyperion Contact Centre Creation Platform
Agent dashboard
8x8 Contact Center
7.4
Reksoft Hyperion Contact Centre Creation Platform
Validate callers
8x8 Contact Center
7.9
Reksoft Hyperion Contact Centre Creation Platform
Outbound response
8x8 Contact Center
7.4
Reksoft Hyperion Contact Centre Creation Platform
Call forwarding
8x8 Contact Center
7.5
Reksoft Hyperion Contact Centre Creation Platform
Click-to-call (CTC)
8x8 Contact Center
7.8
Reksoft Hyperion Contact Centre Creation Platform
Warm transfer
8x8 Contact Center
7.6
Reksoft Hyperion Contact Centre Creation Platform
Predictive dialing
8x8 Contact Center
6.9
Reksoft Hyperion Contact Centre Creation Platform
Interactive voice response
8x8 Contact Center
7.0
Reksoft Hyperion Contact Centre Creation Platform
REST APIs
8x8 Contact Center
8.2
Reksoft Hyperion Contact Centre Creation Platform
Call scripts
8x8 Contact Center
7.2
Reksoft Hyperion Contact Centre Creation Platform
Call tracking
8x8 Contact Center
8.0
Reksoft Hyperion Contact Centre Creation Platform
Multichannel integration
8x8 Contact Center
7.9
Reksoft Hyperion Contact Centre Creation Platform
CRM software integration
8x8 Contact Center
8.5
Reksoft Hyperion Contact Centre Creation Platform

Workforce Optimization (WFO)

8x8 Contact Center
7.7
Reksoft Hyperion Contact Centre Creation Platform
Inbound call routing
8x8 Contact Center
8.3
Reksoft Hyperion Contact Centre Creation Platform
Omnichannel inbound routing
8x8 Contact Center
7.7
Reksoft Hyperion Contact Centre Creation Platform
Recording
8x8 Contact Center
8.0
Reksoft Hyperion Contact Centre Creation Platform
Quality management
8x8 Contact Center
8.2
Reksoft Hyperion Contact Centre Creation Platform
Call analytics
8x8 Contact Center
7.7
Reksoft Hyperion Contact Centre Creation Platform
Historical reporting
8x8 Contact Center
7.6
Reksoft Hyperion Contact Centre Creation Platform
Live reporting
8x8 Contact Center
9.0
Reksoft Hyperion Contact Centre Creation Platform
Customer surveys
8x8 Contact Center
5.5
Reksoft Hyperion Contact Centre Creation Platform

Pros

8x8 Contact Center

  • Reporting-pulling reports is extremely easy. We really appreciate the ability to create custom reports to create consistent metrics.
  • Analytics-Stock reports and the ability to monitor SLA numbers via the dashboard.
  • Agent Monitoring-the ability to monitor, whisper (talk to agent without customer hearing), and playback all from the convenient dashboard is excellent.
No photo available

Reksoft Hyperion Contact Centre Creation Platform

No answers on this topic

Cons

8x8 Contact Center

  • Calling internal vs external
  • Trans IDs are only made live for 2 weeks
  • Does not let the customers type in the extension for the 1 rep they wish to speak to
No photo available

Reksoft Hyperion Contact Centre Creation Platform

No answers on this topic

Usability

8x8 Contact Center

8x8 Contact Center 8.2
Based on 1 answer
We have no issues.
MIKE BARBARO profile photo

Reksoft Hyperion Contact Centre Creation Platform

No score
No answers yet
No answers on this topic

Support

8x8 Contact Center

8x8 Contact Center 5.1
Based on 2 answers
I like the tool, but there is still room for improvement by means of internal external calling, getting direct extensions, and a more user-friendly experience in terms of gathering analytics and transferring calls, etc. I do enjoy the options to live monitor and whisper and join calls alongside reps.
No photo available

Reksoft Hyperion Contact Centre Creation Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Contact Center

8x8 has a more modular pricing structure that worked better for our organization. While some users require full PBX and Contact Center, others didn't require all the bells and whistles. 8x8 allowed us to pick and choose the features we needed based on the need of our users.
Danny Fuentes profile photo

Reksoft Hyperion Contact Centre Creation Platform

No answers on this topic

Return on Investment

8x8 Contact Center

  • There are very few missed calls across 1/3 of our locations so we can safely state that customer service has improved across that group of locations.
  • Fewer missed calls leads to an increase in appointments scheduled which leads to more staff being booked and more revenue for the company.
Bryan Simms profile photo

Reksoft Hyperion Contact Centre Creation Platform

No answers on this topic

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Reksoft Hyperion Contact Centre Creation Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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