What users are saying about
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Top Rated
151 Ratings
217 Ratings

8x8 Contact Center

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Top Rated
151 Ratings
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Score 7.4 out of 100
217 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

8x8 Contact Center

Any business environment where you have remote workers, 8x8 is very well suited for that situation. Large call center operations are also well suited for 8x8 usage. The capabilities of 8x8 Contact Center allow for training (two party call listening). Additionally, the administration of 8x8 is relatively intuitive, and doesn't take a huge amount of time to set up new users.
Gary Savage | TrustRadius Reviewer

RingCentral

RingCentral excels for us in office environments where everyone has/needs an individual phone (either desk or via their computer). It is also uniquely suited for situations where workers may move between offices, work from home either during the day or after hours, or be on call in the evenings or weekends. The capabilities of the smartphone app means you are always on the office phone system, even showing a Caller ID as your office when calling a prospect, client, etc. This has been a surprising and much-liked feature for attorney's who don't want to expose their cell or home phone numbers in a call. Located in a hurricane-prone state, RingCentral is ideal for their resiliency to disaster that can keep local businesses connected and working after a hurricane. Having experienced that multiple times in the last 16 years with RingCentral, I can say that they have always worked flawlessly for us.
David Yates | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
6.8
RingCentral
Agent dashboard
8x8 Contact Center
6.8
RingCentral
Validate callers
8x8 Contact Center
6.5
RingCentral
Outbound response
8x8 Contact Center
7.0
RingCentral
Call forwarding
8x8 Contact Center
7.3
RingCentral
Click-to-call (CTC)
8x8 Contact Center
6.1
RingCentral
Warm transfer
8x8 Contact Center
6.9
RingCentral
Predictive dialing
8x8 Contact Center
7.1
RingCentral
Interactive voice response
8x8 Contact Center
7.3
RingCentral
REST APIs
8x8 Contact Center
6.1
RingCentral
Call scripts
8x8 Contact Center
6.8
RingCentral
Call tracking
8x8 Contact Center
6.6
RingCentral
Multichannel integration
8x8 Contact Center
7.5
RingCentral
CRM software integration
8x8 Contact Center
6.8
RingCentral

Workforce Optimization (WFO)

8x8 Contact Center
7.5
RingCentral
Inbound call routing
8x8 Contact Center
7.6
RingCentral
Omnichannel inbound routing
8x8 Contact Center
8.8
RingCentral
Recording
8x8 Contact Center
7.2
RingCentral
Quality management
8x8 Contact Center
6.7
RingCentral
Call analytics
8x8 Contact Center
6.8
RingCentral
Historical reporting
8x8 Contact Center
6.5
RingCentral
Live reporting
8x8 Contact Center
9.0
RingCentral
Customer surveys
8x8 Contact Center
7.4
RingCentral

Cloud PBX

8x8 Contact Center
RingCentral
8.4
Hosted PBX
8x8 Contact Center
RingCentral
8.5
Multi-level Interactive Voice Response (IVR)
8x8 Contact Center
RingCentral
8.2
User templates
8x8 Contact Center
RingCentral
8.0
Call reports
8x8 Contact Center
RingCentral
8.3
Directory of employee names
8x8 Contact Center
RingCentral
8.9

Call Management

8x8 Contact Center
RingCentral
8.6
Answering rules
8x8 Contact Center
RingCentral
8.6
Call recording
8x8 Contact Center
RingCentral
9.2
Call park
8x8 Contact Center
RingCentral
8.8
Call screening
8x8 Contact Center
RingCentral
7.9
Message alerts
8x8 Contact Center
RingCentral
8.5

VoIP system collaboration

8x8 Contact Center
RingCentral
7.8
Video conferencing
8x8 Contact Center
RingCentral
7.6
Audio conferencing
8x8 Contact Center
RingCentral
8.2
Video screen sharing
8x8 Contact Center
RingCentral
7.9
Instant messaging
8x8 Contact Center
RingCentral
7.4

Mobile apps

8x8 Contact Center
RingCentral
8.1
Mobile app for iOS
8x8 Contact Center
RingCentral
8.2
Mobile app for Android
8x8 Contact Center
RingCentral
8.0

Pros

8x8 Contact Center

  • 8x8 supports multiple platforms which made it easy to implement across our organization, with both physical and virtual phones for all employees.
  • 8x8 offers an easy to learn administration system, which is fairly robust and offers as much or as little customization as you may need for your business.
  • 8x8 comes with great onboarding support.
Anonymous | TrustRadius Reviewer

RingCentral

  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
Tristan Dobbs | TrustRadius Reviewer

Cons

8x8 Contact Center

  • The initial live support person can sometimes be difficult to communicate with. However, they will take down your key problems and escalate it to the right person to deal with your issues.
  • Better online chat support. The online chat seems to be limited to a bot to direct to their FAQ or to assist in opening a ticket only. The ability to schedule a chat online instead of calls would help.
Chris Nguyen | TrustRadius Reviewer

RingCentral

  • The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
  • The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
  • RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

8x8 Contact Center

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 10.0
Based on 8 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard | TrustRadius Reviewer

Usability

8x8 Contact Center

8x8 Contact Center 8.0
Based on 16 answers
The system is flexible, adaptable and easy to use and research. Once again the reporting is fantastic and gives up the information we need to be successful and even make changes or tweaks. The 8x8 Contact Center team is there to assist with questions when needed or to help get through an issue. Charlie Knutson is the best!!
Kelly Disera | TrustRadius Reviewer

RingCentral

RingCentral 9.1
Based on 3 answers
Once you get used to the features of the system, it is extremely easy to find what you need. Everything is all on one place which makes the usability phenomenal. It is very user-friendly, and everything you need is mainly on the RC app. There is a separate window for your Max Agent, and everything is spelled out so you rarely have a question where something is.
Anonymous | TrustRadius Reviewer

Support Rating

8x8 Contact Center

8x8 Contact Center 6.9
Based on 68 answers
The agents took ownership and solved the problem. Restating and clarifying everything I said kept 8x8 from getting a "10" here. Despite the agents restating and clarifying too much, the senior technicians know what they are doing! They kept digging and digging until they found the problem, fixed it, and (most importantly) tested it before ending the call. This is not consistent with call center industry standards as most agents with other firms "fix" a problem and hang up. We don't learn how bad the "fix" was until later.
Anonymous | TrustRadius Reviewer

RingCentral

RingCentral 6.8
Based on 34 answers
Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform
Jon Shurtliff | TrustRadius Reviewer

Implementation Rating

8x8 Contact Center

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 9.0
Based on 2 answers
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Anonymous | TrustRadius Reviewer

Alternatives Considered

8x8 Contact Center

Vonage was priced right on the install but escalated as the year went on and by the end of the second year, they had lost the edge they had over many other companies and forced a change by me. We had to work with a single account manager and that was hard when things went wrong on the system. The downtime was minimal with them also.
Chris Bugg | TrustRadius Reviewer

RingCentral

We used Vonage and a local softphone called Communicator prior to switching to RingCentral. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically uploaded all CRM contacts into our personal phones and did not remove them even when the program was deleted. This was incredibly annoying, as in order to make a personal call to someone in our contacts, we had to sift through tens of thousands of contacts. RingCentral is simple, user friendly, and only does what it needs to.
Jillian Straw | TrustRadius Reviewer

Return on Investment

8x8 Contact Center

  • The ROI for us is measured more within the CSAT and NPS score increase we have seen thus far, both scores have gone up significantly since we have streamlined our process with 8X8.
  • We are now focusing our attention on retention with the hopes of seeing a second wave of ROI with 8X8.
Michael Furman | TrustRadius Reviewer

RingCentral

  • Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform
  • Able to offer more customized services to partners/clients
  • No need for any special hardware - just need a computer with internet
  • Low investment to integrate with a CRM
Anonymous | TrustRadius Reviewer

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Contact Center Editions & Modules

Additional Pricing Details

RingCentral

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral Editions & Modules

Edition
Essentials (up to 20 users)$19.991
Standard$27.991
Premium$34.991
Ultimate$49.991
  1. per user/per month
Additional Pricing Details
Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)

Rating Summary

Likelihood to Recommend

8x8 Contact Center
7.3
RingCentral
7.8

Likelihood to Renew

8x8 Contact Center
RingCentral
10.0

Usability

8x8 Contact Center
8.0
RingCentral
9.1

Support Rating

8x8 Contact Center
6.9
RingCentral
6.8

Implementation Rating

8x8 Contact Center
RingCentral
9.0

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