What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
102 Ratings

8x8 Contact Center

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
102 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

8x8 Contact Center

8x8 Contact Center is perfect for call center management and tracking. Being able to search for calls that were taken as well as quality reviewing. The flexibility of needing to change a queue or make instant adjustments as needed. The reporting is very easy and it can be downloaded into excel for sharing and analyzing.
Kelly Disera | TrustRadius Reviewer

Unify Office by RingCentral

If you are looking for a tool for Teams to use where they can keep everything together, then this will work really well. A complete package than tools such as WhatsApp or Skype for Business when it comes to documenting handling and more polished than the likes of Slack or HipChat for the team working and communication element.
John-James Worrall | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
7.2
Unify Office by RingCentral
Agent dashboard
8x8 Contact Center
7.7
Unify Office by RingCentral
Validate callers
8x8 Contact Center
8.1
Unify Office by RingCentral
Outbound response
8x8 Contact Center
7.5
Unify Office by RingCentral
Call forwarding
8x8 Contact Center
8.2
Unify Office by RingCentral
Click-to-call (CTC)
8x8 Contact Center
6.9
Unify Office by RingCentral
Warm transfer
8x8 Contact Center
8.1
Unify Office by RingCentral
Predictive dialing
8x8 Contact Center
6.5
Unify Office by RingCentral
Interactive voice response
8x8 Contact Center
8.2
Unify Office by RingCentral
REST APIs
8x8 Contact Center
5.3
Unify Office by RingCentral
Call scripts
8x8 Contact Center
8.0
Unify Office by RingCentral
Call tracking
8x8 Contact Center
7.7
Unify Office by RingCentral
Multichannel integration
8x8 Contact Center
6.3
Unify Office by RingCentral
CRM software integration
8x8 Contact Center
5.6
Unify Office by RingCentral

Workforce Optimization (WFO)

8x8 Contact Center
8.0
Unify Office by RingCentral
Inbound call routing
8x8 Contact Center
8.4
Unify Office by RingCentral
Omnichannel inbound routing
8x8 Contact Center
7.7
Unify Office by RingCentral
Recording
8x8 Contact Center
8.3
Unify Office by RingCentral
Quality management
8x8 Contact Center
7.7
Unify Office by RingCentral
Call analytics
8x8 Contact Center
8.1
Unify Office by RingCentral
Historical reporting
8x8 Contact Center
7.2
Unify Office by RingCentral
Live reporting
8x8 Contact Center
9.0
Unify Office by RingCentral
Customer surveys
8x8 Contact Center
7.7
Unify Office by RingCentral

Pros

8x8 Contact Center

  • Cleaner workspace with organization and efficiency at the forefront of our associates day.
  • Better reporting, making the process of coaching and developing agents easier task for our front line leadership team members.
  • Quality metrics have allowed for us to identify areas of concern when it comes to training, thus allowing us to proactively adjust our new hire training as well as our soft skill modules we use as part of our on-going training program.
Michael Furman | TrustRadius Reviewer

Unify Office by RingCentral

  • The mobile use of the platform is very powerful. To be able to answer a video call on your phone and them simply swipe when you get to your desktop to have a seamless transfer is impressive.
  • The simple interface makes it easy for new users. There is nothing to make them feel overwhelmed.
  • Keeping all the information in the threads of conversations makes it easy to find. There is also a search tool, so as long as you know what you need, you can look accross all your conversation to find the information you are looking for.
John-James Worrall | TrustRadius Reviewer

Cons

8x8 Contact Center

  • The initial live support person can sometimes be difficult to communicate with. However, they will take down your key problems and escalate it to the right person to deal with your issues.
  • Better online chat support. The online chat seems to be limited to a bot to direct to their FAQ or to assist in opening a ticket only. The ability to schedule a chat online instead of calls would help.
Chris Nguyen | TrustRadius Reviewer

Unify Office by RingCentral

  • We would like to see the ability to break out to Group video conferencing systems. We understand that this is on its way in a software update in the near future.
John-James Worrall | TrustRadius Reviewer

Usability

8x8 Contact Center

8x8 Contact Center 7.9
Based on 14 answers
It works like a phone on your computer, on your desk phone with a lot more options on the desk phone. It has very high-quality voice and sound. It supports direct text and allows a lot of versatility in the application so you can take it with you anywhere you go and turn it off or on as your needs change.
Chris Bugg | TrustRadius Reviewer

Unify Office by RingCentral

No score
No answers yet
No answers on this topic

Support Rating

8x8 Contact Center

8x8 Contact Center 7.0
Based on 48 answers
The agents took ownership and solved the problem. Restating and clarifying everything I said kept 8x8 from getting a "10" here. Despite the agents restating and clarifying too much, the senior technicians know what they are doing! They kept digging and digging until they found the problem, fixed it, and (most importantly) tested it before ending the call. This is not consistent with call center industry standards as most agents with other firms "fix" a problem and hang up. We don't learn how bad the "fix" was until later.
Anonymous | TrustRadius Reviewer

Unify Office by RingCentral

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Contact Center

8x8 came out on top in each of the 30 criteria on our evaluation scorecard except for the cost and length of storage of recording recordings. The other products offer free recording, while 8x8 charges $21 per user per month and only retains recordings for 10 days.
Jeffrey Bryan | TrustRadius Reviewer

Unify Office by RingCentral

Each of the tools above does something well. We have found that the Unify solution simply does a better job of combining all the features of the other services. \easy to start using, while remaining a powerful tool is a tricky task to pull off, but Unify have done this and they have done it well.
John-James Worrall | TrustRadius Reviewer

Return on Investment

8x8 Contact Center

  • Transitioning to the 8x8 system from our old hybrid PBX system isn't slated to save us money directly since the systems cost about the same per month. Where we expect to get ROI is the expanded functionality, like post-call surveys & CRM integration, and also from the prospect of removing redundant services like GTM as the X2 license seat for 8x8 includes a 100-attendee video meeting room for each user with a license.
Eric Payne | TrustRadius Reviewer

Unify Office by RingCentral

  • A shortening of timescales as information is not stuck on an internal server somewhere - we can include it as part of the thread. This also applies to updates and revisions. You automatically know which the latest revision is, as it is the most recent in the timeline.
  • The relative cost of implementation is low and there is a wide range of solutions for phones and clients, from software based solutions running on desktop and smartphone or quality hardware to make your desk phone a powerful tool in itself.
John-James Worrall | TrustRadius Reviewer

Screenshots

8x8 Contact Center

Unify Office by RingCentral

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Contact Center Editions & Modules

Additional Pricing Details

Unify Office by RingCentral

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Unify Office by RingCentral Editions & Modules

Edition
Standard€16.991
Premium€22.991
Ultimate€33.991
  1. per user per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

8x8 Contact Center
8.1
Unify Office by RingCentral
10.0

Usability

8x8 Contact Center
7.9
Unify Office by RingCentral

Support Rating

8x8 Contact Center
7.0
Unify Office by RingCentral

Add comparison