8x8 Contact Center vs. VirtualPBX
8x8 Contact Center vs. VirtualPBX
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
VirtualPBX | N/A | VirtualPBX is a VoIP solution that in addition to VoIP offers analog, smartphone, WebRTC, SIP Trunking & native calling options. It can also be used as a virtual contact center or virtual office solution. | $12 per month |
8x8 Contact Center | VirtualPBX | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Discount available for annual pricing. | ||||||||||||||
More Pricing Information |
8x8 Contact Center | VirtualPBX | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cloud PBX |
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Call Management |
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VoIP system collaboration |
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Mobile apps |
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8x8 Contact Center | VirtualPBX | |
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Small Businesses | CloudTalk Score 9.6 out of 10 | CloudTalk Score 9.6 out of 10 |
Medium-sized Companies | CloudTalk Score 9.6 out of 10 | CloudTalk Score 9.6 out of 10 |
Enterprises | Webex Contact Center Score 9.1 out of 10 | Zoom Phone Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | VirtualPBX | |
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Likelihood to Recommend | 7.8 (131 ratings) | 10.0 (3 ratings) |
Likelihood to Renew | 7.9 (6 ratings) | 10.0 (1 ratings) |
Usability | 8.4 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 5.7 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.7 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | VirtualPBX | |
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Likelihood to Recommend | 8x8, Inc.
| VirtualPBX
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Pros | 8x8, Inc.
| VirtualPBX
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Cons | 8x8, Inc.
| VirtualPBX
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Likelihood to Renew | 8x8, Inc.
| VirtualPBX
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Usability | 8x8, Inc.
| VirtualPBX No answers on this topic |
Reliability and Availability | 8x8, Inc.
| VirtualPBX No answers on this topic |
Performance | 8x8, Inc.
| VirtualPBX No answers on this topic |
Support Rating | 8x8, Inc.
| VirtualPBX No answers on this topic |
In-Person Training | 8x8, Inc.
| VirtualPBX No answers on this topic |
Online Training | 8x8, Inc.
| VirtualPBX No answers on this topic |
Implementation Rating | 8x8, Inc.
| VirtualPBX No answers on this topic |
Alternatives Considered | 8x8, Inc.
| VirtualPBX
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Contract Terms and Pricing Model | 8x8, Inc.
| VirtualPBX No answers on this topic |
Scalability | 8x8, Inc.
| VirtualPBX No answers on this topic |
Return on Investment | 8x8, Inc.
| VirtualPBX
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ScreenShots |