11 Ratings
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Top Rated
389 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

8x8 X Series (Formerly Virtual Office)

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Top Rated
389 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

8x8 X Series (Formerly Virtual Office)

8x8 [X Series] has consistently been a good option for internal calls, however, with daily dropped calls through our support line and constant needs for closing and restarting the application we've become frustrated as an organization. We are cautiously optimistic that the latest update will resolve our struggles. In the event that we continue to utilize 8x8 [X Series] for our VCC and soft-phone option moving forward and see what we've come to expect, we will likely pursue another solution.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 Express
8x8 X Series (Formerly Virtual Office)
7.5
Hosted PBX
8x8 Express
8x8 X Series (Formerly Virtual Office)
6.7
Multi-level Interactive Voice Response (IVR)
8x8 Express
8x8 X Series (Formerly Virtual Office)
7.4
User templates
8x8 Express
8x8 X Series (Formerly Virtual Office)
7.2
Call reports
8x8 Express
8x8 X Series (Formerly Virtual Office)
7.5
Directory of employee names
8x8 Express
8x8 X Series (Formerly Virtual Office)
8.4

Call Management

8x8 Express
8x8 X Series (Formerly Virtual Office)
7.4
Answering rules
8x8 Express
8x8 X Series (Formerly Virtual Office)
6.7
Call recording
8x8 Express
8x8 X Series (Formerly Virtual Office)
8.5
Call park
8x8 Express
8x8 X Series (Formerly Virtual Office)
7.2
Call screening
8x8 Express
8x8 X Series (Formerly Virtual Office)
6.4
Message alerts
8x8 Express
8x8 X Series (Formerly Virtual Office)
8.0

VoIP system collaboration

8x8 Express
8x8 X Series (Formerly Virtual Office)
7.5
Video conferencing
8x8 Express
8x8 X Series (Formerly Virtual Office)
6.8
Audio conferencing
8x8 Express
8x8 X Series (Formerly Virtual Office)
7.5
Video screen sharing
8x8 Express
8x8 X Series (Formerly Virtual Office)
7.9
Instant messaging
8x8 Express
8x8 X Series (Formerly Virtual Office)
8.0

Mobile apps

8x8 Express
8x8 X Series (Formerly Virtual Office)
8.0
Mobile app for iOS
8x8 Express
8x8 X Series (Formerly Virtual Office)
8.0
Mobile app for Android
8x8 Express
8x8 X Series (Formerly Virtual Office)
8.0

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

8x8 X Series (Formerly Virtual Office)

  • We love the conference calling since many users are working from home.
  • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
  • Being able to take the phones with us using the app on our cell phones is a bonus.
Anonymous | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

8x8 X Series (Formerly Virtual Office)

  • Customer support needs some serious changes. The inability to email a ticket in is extremely frustrating. 60% of the time support technicians are quick to blame the customers environment for issues without adequate troubleshooting or review from the engineering team.
  • Updates to the VoIP client need to be QA'd better. Making an update available that breaks features such as call forwarding, warm transfers and parking calls in unacceptable.
  • Maintenances on 8x8 infrastructure needs to be done off hours or on weekends. Pushing an update mid day and causing an outage for either desk phones or the 8x8 app is unacceptable. We had several instances this quarter where one or the other would stop working only to have it resolve on its own 2 hours later.
  • 8x8 mobile app has call echo more than 50% of the time. This occurs whether or not we are on wifi.
Daniel Bonilla | TrustRadius Reviewer

Likelihood to Renew

8x8 Express

No score
No answers yet
No answers on this topic

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.7
Based on 10 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Usability

8x8 Express

No score
No answers yet
No answers on this topic

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.5
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.
Anonymous | TrustRadius Reviewer

Reliability and Availability

8x8 Express

No score
No answers yet
No answers on this topic

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 4 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Performance

8x8 Express

No score
No answers yet
No answers on this topic

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.1
Based on 4 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 4.3
Based on 112 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
Anonymous | TrustRadius Reviewer

In-Person Training

8x8 Express

No answers on this topic

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Implementation Rating

8x8 Express

No score
No answers yet
No answers on this topic

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.4
Based on 6 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

8x8 X Series (Formerly Virtual Office)

The global availability of 8x8 [X Series (Formerly Virtual Office)] was critical to our company wide adoption, ensuring Kaseya can use the platform regardless of geography and with no call degradation or issues. Historically we have found other providers with global exposure have their systems hosted in the US or EMEA exclusively leading to poor telephone quality in the APAC region.
Craig Allen | TrustRadius Reviewer

Scalability

8x8 Express

No score
No answers yet
No answers on this topic

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 4 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

8x8 X Series (Formerly Virtual Office)

  • Mobility very helpful in dealing with the pandemic.
  • We don't measure ROI, but up front costs are much less than traditional pbx.
  • Not a true SaaS solution - you can buy more licenses, but you can't reduce licenses during contract period. Very disappointing.
Anonymous | TrustRadius Reviewer

Screenshots

8x8 Express

8x8 X Series (Formerly Virtual Office)

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Express Editions & Modules

Additional Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Edition
8x8 Express$121
X2$241
X4$441
  1. Per User/Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
8x8 X Series (Formerly Virtual Office)
6.9

Likelihood to Renew

8x8 Express
8x8 X Series (Formerly Virtual Office)
6.7

Usability

8x8 Express
8x8 X Series (Formerly Virtual Office)
7.5

Reliability and Availability

8x8 Express
8x8 X Series (Formerly Virtual Office)
7.8

Performance

8x8 Express
8x8 X Series (Formerly Virtual Office)
8.1

Support Rating

8x8 Express
5.5
8x8 X Series (Formerly Virtual Office)
4.3

Implementation Rating

8x8 Express
8x8 X Series (Formerly Virtual Office)
6.4

Scalability

8x8 Express
8x8 X Series (Formerly Virtual Office)
7.3

Add comparison