What users are saying about
21 Ratings
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Top Rated
473 Ratings
21 Ratings
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Score 7.5 out of 100

8x8 X Series

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Top Rated
473 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • 8x8 Express ranks higher in 2 feature sets: Call Management, Mobile apps
  • 8x8 X Series ranks higher in 1 feature set: Cloud PBX

Performance & Compatibility of Online Events Software

7.8

8x8 Express

78%

8x8 X Series

Feature Set Not Supported
N/A
8x8 Express ranks higher in 2/2 features

High quality audio

8.0
80%
5 Ratings
N/A
0 Ratings

High quality video

7.5
75%
2 Ratings
N/A
0 Ratings

Screen Sharing

8.5

8x8 Express

85%

8x8 X Series

Feature Set Not Supported
N/A
8x8 Express ranks higher in 1/1 features

Desktop sharing

8.5
85%
2 Ratings
N/A
0 Ratings

Online Meetings / Events

8.3

8x8 Express

83%

8x8 X Series

Feature Set Not Supported
N/A
8x8 Express ranks higher in 3/3 features

Calendar integration

9.0
90%
1 Rating
N/A
0 Ratings

Meeting initiation

7.0
70%
1 Rating
N/A
0 Ratings

Record meetings / events

9.0
90%
1 Rating
N/A
0 Ratings

Online Events Collaboration

8.0

8x8 Express

80%

8x8 X Series

Feature Set Not Supported
N/A
8x8 Express ranks higher in 1/1 features

Live chat

8.0
80%
1 Rating
N/A
0 Ratings

Online Events Security

9.3

8x8 Express

93%

8x8 X Series

Feature Set Not Supported
N/A
8x8 Express ranks higher in 2/2 features

User authentication

9.0
90%
4 Ratings
N/A
0 Ratings

Participant roles & permissions

9.7
97%
3 Ratings
N/A
0 Ratings

Cloud PBX

7.8

8x8 Express

78%
8.5

8x8 X Series

85%
8x8 X Series ranks higher in 4/5 features

Hosted PBX

7.0
70%
3 Ratings
8.2
82%
133 Ratings

Multi-level Interactive Voice Response (IVR)

7.8
78%
4 Ratings
10.0
100%
49 Ratings

Directory of employee names

8.6
86%
5 Ratings
8.3
83%
201 Ratings

User templates

N/A
0 Ratings
8.2
82%
142 Ratings

Call reports

N/A
0 Ratings
8.0
80%
181 Ratings

Call Management

8.9

8x8 Express

89%
8.5

8x8 X Series

85%
8x8 Express ranks higher in 8/8 features

Answering rules

9.0
90%
5 Ratings
8.3
83%
241 Ratings

Call recording

9.0
90%
4 Ratings
9.0
90%
200 Ratings

Call park

9.0
90%
3 Ratings
8.1
81%
189 Ratings

Call screening

9.3
93%
3 Ratings
8.2
82%
180 Ratings

Message alerts

9.3
93%
4 Ratings
8.8
88%
234 Ratings

Business SMS/External Messaging

8.3
83%
3 Ratings
N/A
0 Ratings

Online Fax

8.0
80%
1 Rating
N/A
0 Ratings

Voicemail Transcription

9.0
90%
4 Ratings
N/A
0 Ratings

Mobile apps

10.0

8x8 Express

100%
8.6

8x8 X Series

86%
8x8 Express ranks higher in 2/2 features

Mobile app for iOS

10.0
100%
2 Ratings
8.5
85%
190 Ratings

Mobile app for Android

10.0
100%
1 Rating
8.6
86%
147 Ratings

Unified Communications Platform and Collaboration

6.9

8x8 Express

69%

8x8 X Series

Feature Set Not Supported
N/A
8x8 Express ranks higher in 4/4 features

Centralized communications management

7.8
78%
4 Ratings
N/A
0 Ratings

Team messaging

8.0
80%
3 Ratings
N/A
0 Ratings

Team document sharing

6.0
60%
1 Rating
N/A
0 Ratings

Call and meeting analytics

6.0
60%
3 Ratings
N/A
0 Ratings

VoIP system collaboration

8x8 Express

Feature Set Not Supported
N/A
8.4

8x8 X Series

84%
8x8 X Series ranks higher in 4/4 features

Video conferencing

N/A
0 Ratings
7.7
77%
120 Ratings

Audio conferencing

N/A
0 Ratings
8.2
82%
170 Ratings

Video screen sharing

N/A
0 Ratings
8.9
89%
73 Ratings

Instant messaging

N/A
0 Ratings
8.7
87%
103 Ratings

Attribute Ratings

  • 8x8 X Series is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.6

8x8 Express

76%
6 Ratings
8.3

8x8 X Series

83%
282 Ratings

Likelihood to Renew

8x8 Express

N/A
0 Ratings
9.9

8x8 X Series

99%
15 Ratings

Usability

8x8 Express

N/A
0 Ratings
9.4

8x8 X Series

94%
41 Ratings

Availability

8x8 Express

N/A
0 Ratings
9.6

8x8 X Series

96%
8 Ratings

Performance

8x8 Express

N/A
0 Ratings
9.7

8x8 X Series

97%
8 Ratings

Support Rating

5.5

8x8 Express

55%
1 Rating
7.5

8x8 X Series

75%
173 Ratings

In-Person Training

8x8 Express

N/A
0 Ratings
10.0

8x8 X Series

100%
1 Rating

Implementation Rating

8x8 Express

N/A
0 Ratings
9.5

8x8 X Series

95%
13 Ratings

Configurability

8x8 Express

N/A
0 Ratings
8.4

8x8 X Series

84%
5 Ratings

Contract Terms and Pricing Model

8x8 Express

N/A
0 Ratings
7.6

8x8 X Series

76%
8 Ratings

Ease of integration

8x8 Express

N/A
0 Ratings
9.5

8x8 X Series

95%
4 Ratings

Product Scalability

8x8 Express

N/A
0 Ratings
9.2

8x8 X Series

92%
6 Ratings

Professional Services

8x8 Express

N/A
0 Ratings
8.9

8x8 X Series

89%
7 Ratings

Vendor post-sale

8x8 Express

N/A
0 Ratings
9.4

8x8 X Series

94%
4 Ratings

Vendor pre-sale

8x8 Express

N/A
0 Ratings
9.7

8x8 X Series

97%
4 Ratings

Likelihood to Recommend

8x8, Inc.

Was a great solution to have during the pandemic, gave us the flexibility to just pick up equipment and work from home, very little was required to reconfigure it to carry on working. Gives users the options between having a desk phone or using a softphone. Click to dial speeds up the process for support staff.
Read full review

8x8, Inc.

8x8 X is well suited for our company. Generally, there are no dropped calls. Our employees spend a lot of time on the phone with clients. Faxes go through smoothly and are received smoothly. Updates are done on a continuous basis. Great product for our company and our employees.
Read full review

Pros

8x8, Inc.

  • So easy to use!
  • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
  • Telephone services without all the fees of a landline service
  • Auto attendant, offering recordings of our messages
Read full review

8x8, Inc.

  • 8x8 it very easy to use and navigate.
  • 8x8 works well with the app as well so I can use it on my personal phone and on the go.
  • 8x8 is good at communicating and sending me emails whenever there is a new service on the program that is available.
Read full review

Cons

8x8, Inc.

  • do not have self service analytics
  • available reports seem to be too technical - not able to find simpler answers
  • too many products under 8x8 Express. difficult to choose what should be bought.
Read full review

8x8, Inc.

  • I'd like the ability to delete old chat/SMS messages
  • When I delete a voicemail, I'd like to see a popup that gives me the option to delete the incoming phone number simultaneously instead of having to hop between "Calls" and "Voicemail".
  • When setting up new users and inviting them to download and install the desktop app, it would be nice if the invite could come from my company email rather than having to warn the new user to be on the lookout for an email from 8x8. I always have to send an email reminder to the new user who may have deleted the email from 8x8 because they didn't recognize it. This adds extra steps as an admin to the process.
Read full review

Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    8x8 X Series

    Starting Price

    $12 Per User/Per Month

    Editions & Modules

    8x8 X Series editions and modules pricing
    EditionModules
    8x8 Express$121
    X2$242
    X4$443

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    8x8, Inc.

    No answers on this topic

    8x8, Inc.

    Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
    Read full review

    Usability

    8x8, Inc.

    No answers on this topic

    8x8, Inc.

    Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
    Read full review

    Reliability and Availability

    8x8, Inc.

    No answers on this topic

    8x8, Inc.

    In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
    Read full review

    Performance

    8x8, Inc.

    No answers on this topic

    8x8, Inc.

    No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
    Read full review

    Support Rating

    8x8, Inc.

    If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
    Read full review

    8x8, Inc.

    I am not impressed with the response to tickets we input. I never feel like they take the time to fully understand our issue. For instance, we could not record a new VM and save it. We tried everything. No one suggested deleting old messages (which we did after the call and it seemed to help), no one gave alternate solutions, and no one really seemed to understand the urgency of the matter. I would much rather have a point person or team I turn to for problems rather than just calling in and getting someone that does not understand our business, how we use the product, etc.
    Read full review

    In-Person Training

    8x8, Inc.

    No answers on this topic

    8x8, Inc.

    The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
    Read full review

    Implementation Rating

    8x8, Inc.

    No answers on this topic

    8x8, Inc.

    The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
    Read full review

    Alternatives Considered

    8x8, Inc.

    I don't get to choose who we use. We used Vonage and now we use 8x8 Express. I like 8x8 Express because it is easier to use and more user friendly. The app saves so much time when you need to get a hold of someone because the contacts are integrated in the app.
    Read full review

    8x8, Inc.

    The 8x8 UCaaS solution provides the same functionality that we were looking for that is the same as the other cloud-only phone vendors that we also looked at. However, the integration of the 8x8 UCaaS with the 8x8 CCaaS was also a big factor in why we liked 8x8 better. The pricing of 8x8 also was more favorable and their sales team was the most responsive and helpful out of all the vendors.
    Read full review

    Contract Terms and Pricing Model

    8x8, Inc.

    No answers on this topic

    8x8, Inc.

    At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
    adjust for you.
    Read full review

    Scalability

    8x8, Inc.

    No answers on this topic

    8x8, Inc.

    We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
    Read full review

    Professional Services

    8x8, Inc.

    No answers on this topic

    8x8, Inc.

    PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
    Read full review

    Return on Investment

    8x8, Inc.

    • Allowed quick switch to home working.
    • Flexibility for users to redirect calls.
    • Good reporting to see where extra capacity was needed.
    Read full review

    8x8, Inc.

    • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
    • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
    • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.
    Read full review

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