What users are saying about
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Avaya OneCloud UCaaS

We are very happy with the quality of the webcam and the possibility of renting them for just a year due to the COVID emergency. Avaya OneCloud UCaaS is very quickly improving its functions for a better user experience. The Equinox server seems, with all the improvement of the last few month, like an old technology now.
Ariane Cuche | TrustRadius Reviewer

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Avaya OneCloud UCaaS

  • Works well with laptops.
  • Historical call data.
  • Conferencing.
Adriane Carter-Lovell | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Avaya OneCloud UCaaS

  • The dialing feature was constantly crashing and did not work for a while.
  • Sometimes when answering a call, the feature crashes with no apparent reason.
Anonymous | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 8.1
Based on 5 answers
We have a really good contact with an Avaya engineer who helps us every time we need him to.
Ariane Cuche | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Avaya OneCloud UCaaS

Anonymous | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Avaya OneCloud UCaaS

  • By reducing human error and making it faster to dial numbers I can get more work done.
Nikkii Kashub | TrustRadius Reviewer

Screenshots

8x8 Express

Avaya OneCloud UCaaS

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avaya OneCloud UCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison