8x8 Express vs Avaya OneCloud UCaaS

Likelihood to Recommend

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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We are very happy with the quality of the webcam and the possibility of renting them for just a year due to the COVID emergency. Avaya OneCloud UCaaS is very quickly improving its functions for a better user experience. The Equinox server seems, with all the improvement of the last few month, like an old technology now.

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Ariane Cuche

Universidad de les Illes BalearsHigher Education, 501-1000 employees

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Pros

Being able to forward calls to my cell phone when I am out of office.
So much functionality. So many options.
One set price instead of a bunch of add-on fees.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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Works well with laptops.
Historical call data.
Conferencing.

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Adriane Carter-Lovell

Customer Support Mgr

CeridianConsumer Services, 10,001+ employees

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Cons

Setup is a pain.
Transferring numbers take a long time.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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The dialing feature was constantly crashing and did not work for a while.
Sometimes when answering a call, the feature crashes with no apparent reason.

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Verified User

Analyst in Corporate

Aviation & Aerospace Company, 10,001+ employees

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Support Rating

8x8 Express 5.5

Based on 1 answer

If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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Avaya OneCloud UCaaS 8.1

Based on 5 answers

We have a really good contact with an Avaya engineer who helps us every time we need him to.

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Ariane Cuche

Universidad de les Illes BalearsHigher Education, 501-1000 employees

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Alternatives Considered

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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Verified User

Engineer in Information Technology

Non-Profit Organization Management Company, 501-1000 employees

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