What users are saying about
13 Ratings
7 Ratings
13 Ratings
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Score 6.4 out of 100
7 Ratings
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Score 5.7 out of 100

Feature Set Ratings

    Call Management

    8x8 Express

    Feature Set Not Supported
    N/A
    6.4

    CallHippo

    64%
    CallHippo ranks higher in 3/3 features

    Answering rules

    N/A
    0 Ratings
    6.6
    66%
    5 Ratings

    Call recording

    N/A
    0 Ratings
    5.7
    57%
    5 Ratings

    Call park

    N/A
    0 Ratings
    6.9
    69%
    5 Ratings

    Mobile apps

    8x8 Express

    Feature Set Not Supported
    N/A
    5.4

    CallHippo

    54%
    CallHippo ranks higher in 1/1 features

    Mobile app for Android

    N/A
    0 Ratings
    5.4
    54%
    5 Ratings

    Attribute Ratings

    • 8x8 Express is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.1

    8x8 Express

    91%
    1 Rating
    4.8

    CallHippo

    48%
    5 Ratings

    Likelihood to Renew

    8x8 Express

    N/A
    0 Ratings
    6.7

    CallHippo

    67%
    2 Ratings

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating
    1.0

    CallHippo

    10%
    1 Rating

    Likelihood to Recommend

    8x8, Inc.

    For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
    Read full review

    CallHippo

    Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
    Read full review

    Pros

    8x8, Inc.

    • Being able to forward calls to my cell phone when I am out of office.
    • So much functionality. So many options.
    • One set price instead of a bunch of add-on fees.
    Read full review

    CallHippo

    • No positive sides at all.
    Read full review

    Cons

    8x8, Inc.

    • Setup is a pain.
    • Transferring numbers take a long time.
    Read full review

    CallHippo

    • Waiting for iOS mobile app
    Read full review

    Pricing Details

    8x8 Express

    Starting Price

    $0

    Editions & Modules

    8x8 Express editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      CallHippo

      Starting Price

      Editions & Modules

      CallHippo editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Optional 5$

        Additional Details

        Likelihood to Renew

        8x8, Inc.

        No answers on this topic

        CallHippo

        It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
        Read full review

        Support Rating

        8x8, Inc.

        If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
        Read full review

        CallHippo

        Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
        Read full review

        Alternatives Considered

        8x8, Inc.

        I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
        Read full review

        CallHippo

        All of them. This seemed to be the best until they got us down.
        Read full review

        Return on Investment

        8x8, Inc.

        • We are still learning all the nuances but we miss much fewer calls.
        • Transitioning calls to the appropriate person is much easier.
        • Ease of use.
        Read full review

        CallHippo

        • Call to all countries supported making it easy to connect.
        • Last resort to make calls
        • Easy to use
        Read full review

        Screenshots

        Add comparison