8x8 Express (discontinued) vs. Cisco Business Edition 7000 (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Express (discontinued)
Score 7.1 out of 10
N/A
8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.N/A
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
N/A
Cisco Business Edition 7000 was a collaboration and universal communication, VOIP / telephony, conferencing and messaging platform for enterprises of 1000 to 5000 employees. It has been discontinued, and is superseded by functionality found in Webex Calling.N/A
Pricing
8x8 Express (discontinued)Cisco Business Edition 7000 (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
8x8 Express (discontinued)Cisco Business Edition 7000 (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
8x8 Express (discontinued)Cisco Business Edition 7000 (discontinued)
Top Pros
Top Cons
Features
8x8 Express (discontinued)Cisco Business Edition 7000 (discontinued)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
8x8 Express (discontinued)
8.0
6 Ratings
1% below category average
Cisco Business Edition 7000 (discontinued)
-
Ratings
High quality audio8.06 Ratings00 Ratings
High quality video8.03 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
8x8 Express (discontinued)
8.5
2 Ratings
5% above category average
Cisco Business Edition 7000 (discontinued)
-
Ratings
Desktop sharing8.52 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
8x8 Express (discontinued)
8.7
2 Ratings
8% above category average
Cisco Business Edition 7000 (discontinued)
-
Ratings
Calendar integration9.02 Ratings00 Ratings
Meeting initiation7.92 Ratings00 Ratings
Record meetings / events9.02 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
8x8 Express (discontinued)
8.5
2 Ratings
8% above category average
Cisco Business Edition 7000 (discontinued)
-
Ratings
Live chat8.52 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
8x8 Express (discontinued)
9.3
5 Ratings
22% above category average
Cisco Business Edition 7000 (discontinued)
-
Ratings
User authentication9.05 Ratings00 Ratings
Participant roles & permissions9.54 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Express (discontinued)
8.0
6 Ratings
2% below category average
Cisco Business Edition 7000 (discontinued)
-
Ratings
Hosted PBX7.44 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.05 Ratings00 Ratings
Directory of employee names8.66 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Express (discontinued)
8.9
6 Ratings
7% above category average
Cisco Business Edition 7000 (discontinued)
-
Ratings
Answering rules9.06 Ratings00 Ratings
Call recording9.05 Ratings00 Ratings
Call park9.04 Ratings00 Ratings
Call screening9.34 Ratings00 Ratings
Message alerts9.25 Ratings00 Ratings
Business SMS/External Messaging8.54 Ratings00 Ratings
Online Fax8.01 Ratings00 Ratings
Voicemail Transcription9.05 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Express (discontinued)
9.7
3 Ratings
12% above category average
Cisco Business Edition 7000 (discontinued)
-
Ratings
Mobile app for iOS9.73 Ratings00 Ratings
Mobile app for Android9.62 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
8x8 Express (discontinued)
7.1
5 Ratings
9% below category average
Cisco Business Edition 7000 (discontinued)
-
Ratings
Centralized communications management8.05 Ratings00 Ratings
Team messaging8.24 Ratings00 Ratings
Team document sharing6.01 Ratings00 Ratings
Call and meeting analytics6.03 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
8x8 Express (discontinued)
-
Ratings
Cisco Business Edition 7000 (discontinued)
7.5
10 Ratings
6% below category average
Task Management00 Ratings7.910 Ratings
Gantt Charts00 Ratings7.28 Ratings
Scheduling00 Ratings7.28 Ratings
Workflow Automation00 Ratings8.28 Ratings
Mobile Access00 Ratings7.410 Ratings
Search00 Ratings6.98 Ratings
Visual planning tools00 Ratings7.36 Ratings
Communication
Comparison of Communication features of Product A and Product B
8x8 Express (discontinued)
-
Ratings
Cisco Business Edition 7000 (discontinued)
7.3
10 Ratings
10% below category average
Chat00 Ratings6.49 Ratings
Notifications00 Ratings7.59 Ratings
Discussions00 Ratings7.49 Ratings
Surveys00 Ratings8.27 Ratings
Internal knowledgebase00 Ratings7.59 Ratings
Integrates with GoToMeeting00 Ratings7.35 Ratings
Integrates with Gmail and Google Hangouts00 Ratings7.36 Ratings
Integrates with Outlook00 Ratings6.87 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
8x8 Express (discontinued)
-
Ratings
Cisco Business Edition 7000 (discontinued)
7.7
10 Ratings
5% below category average
Versioning00 Ratings6.88 Ratings
Video files00 Ratings9.46 Ratings
Audio files00 Ratings8.48 Ratings
Document collaboration00 Ratings6.99 Ratings
Access control00 Ratings7.58 Ratings
Advanced security features00 Ratings8.510 Ratings
Integrates with Google Drive00 Ratings8.74 Ratings
Device sync00 Ratings5.38 Ratings
Best Alternatives
8x8 Express (discontinued)Cisco Business Edition 7000 (discontinued)
Small Businesses
Sangoma Switchvox
Sangoma Switchvox
Score 9.0 out of 10
Stackby
Stackby
Score 9.6 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.8 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.5 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 Express (discontinued)Cisco Business Edition 7000 (discontinued)
Likelihood to Recommend
7.6
(8 ratings)
8.6
(11 ratings)
Support Rating
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
8x8 Express (discontinued)Cisco Business Edition 7000 (discontinued)
Likelihood to Recommend
Discontinued Products
The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.
Read full review
Discontinued Products
Cisco business edition are well suited for the environment where we need regular communication as they are easy to dial and has got great features. The product is well suited for both small business and large enterprises. Speed dial, good voice quality are key features of Cisco phones. They are not well suited in scenarios where we do not have LAN connectivity or internet. Sometimes we may face latency and jitteriness which is not good.
Read full review
Pros
Discontinued Products
  • So easy to use!
  • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
  • Telephone services without all the fees of a landline service
  • Auto attendant, offering recordings of our messages
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Discontinued Products
  • The platform supports up to 5,000 users connected at the same time in voice and video calls.
  • Everything is virtually deployed on Cisco servers with reliability.
  • Intuitive configuration and user-friendly web interface.
  • It has several types of IP phones and is compatible with legacy and multi-brand hardware with SIP protocol.
Read full review
Cons
Discontinued Products
  • We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.
Read full review
Discontinued Products
  • More cloud based services need to be added to the default service package.
  • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
  • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
  • Call recording should be also built in.
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Support Rating
Discontinued Products
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
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Discontinued Products
No answers on this topic
Alternatives Considered
Discontinued Products
8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.
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Discontinued Products
I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
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Return on Investment
Discontinued Products
  • Being able to listen to phone calls when there is a discrepancy
  • Keeping the honest honest by knowing we can listen to calls
  • Easy to communicate internally, been very helpful and time saving
Read full review
Discontinued Products
  • It has allowed for mostly smooth communication from department to department/office to office.
  • It allows for saved phone # / last contact to appear quickly.
  • It has allowed for safety warnings/announcements to emerge all across every office so that everyone within the organization is on the same page about events when they occur.
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ScreenShots

8x8 Express (discontinued) Screenshots

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