13 Ratings
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Score 6.4 out of 100
6 Ratings
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Score 10 out of 100

Attribute Ratings

  • 8x8 Express is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.1

8x8 Express

91%
1 Rating
8.2

Cisco Hosted Unified Communications Services

82%
1 Rating

Support Rating

5.5

8x8 Express

55%
1 Rating

Cisco Hosted Unified Communications Services

N/A
0 Ratings

Likelihood to Recommend

8x8, Inc.

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
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Cisco

It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support. Clients that have a variation on the number of extensions. Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
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Pros

8x8, Inc.

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
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Cisco

  • VoIP best practices
  • UC and IM
  • Centralized management and provisioning
  • Reduced OPEX/CAPEX in the implementation
  • Security and integration with other UC platforms using SIP (Except Lync)
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Cons

8x8, Inc.

  • Setup is a pain.
  • Transferring numbers take a long time.
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Cisco

  • Integration with contact center plaforms
  • Integration with other UC platforms
  • Lower the tennant size and clusters capacity
  • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
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Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Cisco Hosted Unified Communications Services

    Starting Price

    Editions & Modules

    Cisco Hosted Unified Communications Services editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
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      Cisco

      No answers on this topic

      Alternatives Considered

      8x8, Inc.

      I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
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      Cisco

      Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
      Read full review

      Return on Investment

      8x8, Inc.

      • We are still learning all the nuances but we miss much fewer calls.
      • Transitioning calls to the appropriate person is much easier.
      • Ease of use.
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      Cisco

      • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
      • The licensing is perpetual, the only associated cost with the licenses are SWSS.
      • Desktop sharing isn't a functionality.
      • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
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      Screenshots

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