8x8 Express (discontinued) vs. Cisco Unified Contact Center
8x8 Express (discontinued) vs. Cisco Unified Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Express (discontinued) | N/A | 8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available. | N/A | |
Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A |
8x8 Express (discontinued) | Cisco Unified Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Must contact sales team for pricing. | ||||||||||||||
More Pricing Information |
8x8 Express (discontinued) | Cisco Unified Contact Center | |
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Top Pros | ||
Top Cons |
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8x8 Express (discontinued) | Cisco Unified Contact Center | ||||||||||||||||||||||||||||||||||||||||||
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Performance & Compatibility of Online Events Software |
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Screen Sharing |
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Online Meetings / Events |
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Online Events Collaboration |
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Online Events Security |
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Cloud PBX |
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Call Management |
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Mobile apps |
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Unified Communications Platform and Collaboration |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Express (discontinued) | Cisco Unified Contact Center | |
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Small Businesses | Nextiva Business Phone Service Score 9.2 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Nextiva Business Phone Service Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Express (discontinued) | Cisco Unified Contact Center | |
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Likelihood to Recommend | 7.6 (8 ratings) | 9.5 (48 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (5 ratings) |
Usability | - (0 ratings) | 8.3 (7 ratings) |
Support Rating | 9.1 (2 ratings) | 7.5 (15 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.0 (2 ratings) |
Professional Services | - (0 ratings) | 8.0 (1 ratings) |
8x8 Express (discontinued) | Cisco Unified Contact Center | |
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Likelihood to Recommend | Discontinued Products | Cisco |
Pros | Discontinued Products | Cisco |
Cons | Discontinued Products | Cisco |
Likelihood to Renew | Discontinued Products No answers on this topic | Cisco |
Usability | Discontinued Products No answers on this topic | Cisco |
Support Rating | Discontinued Products | Cisco |
Alternatives Considered | Discontinued Products | Cisco |
Contract Terms and Pricing Model | Discontinued Products No answers on this topic | Cisco |
Professional Services | Discontinued Products No answers on this topic | Cisco |
Return on Investment | Discontinued Products | Cisco |
ScreenShots | 8x8 Express (discontinued) Screenshots |