What users are saying about
11 Ratings
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36 Ratings
11 Ratings
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Score 7.5 out of 100

Cisco Webex Desk Pro

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36 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Cisco Webex Desk Pro

Excellent for executive's work, especially in a remote setting, but the cost makes it difficult to use in a broader sense. It is easy to use in louder environments, at least to hear. The microphone does seem to be somewhat limited in distance. Great for whiteboarding and presenting ideas, collaborating, and content sharing. Works with ANY kind of Teams software, not just Cisco, which is a nice touch.
Mark DiNallo | TrustRadius Reviewer

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Cisco Webex Desk Pro

  • 27-inch touch screen monitor.
  • Compact and portable and can be taken to any room of the company.
  • It's an all in one. You don't need a TV/monitor and speakers.
  • 4K resolution camera.
  • Premium sound.
  • Access to Webex meetings with this device.
Roberto Carvalho | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Cisco Webex Desk Pro

  • Need a physical switch between video mode and monitor mode, it is not convenient to switch in between manually.
  • It would be have this device integrated with headsets over Bluetooth, for private conferencing.
  • If the device could be adjusted to be as a surface for drawing that would be nice to try (as Wacom device for drawing).
Aisha Agivetova | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Cisco Webex Desk Pro

Cisco Webex Desk Pro 9.1
Based on 1 answer
I have not had to use support yet as our use of Webex Desk Pro is so new, but all the questions that I have had have been answered with such promptness and clarity that it is clear Cisco has a passion about this device and about providing high quality in all that they do. Their support is top notch and you will never need to fear when reaching out to them.
Joshua Baever | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Cisco Webex Desk Pro

I don't find a competitor for what Cisco Webex Desk Pro can provide to the organization and to the employee. An all in one solution like the one provided is not comparable to any other solution out in the market.We've selected Cisco Webex Desk Pro because we needed a solution for our meeting and collaboration issues.
Tomas Aguerrebehere | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Cisco Webex Desk Pro

  • Hard to quantify exactly since the world shifted immensely, but given the vast proliferation of remote meetings and virtual presentations, this has been a lifesaver.
  • I really wish they were slightly less expensive, so I could get them for the middle management level as well.
Mark DiNallo | TrustRadius Reviewer

Screenshots

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Desk Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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