What users are saying about
8 Ratings
7 Ratings
8 Ratings
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Score 7.3 out of 100
7 Ratings
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Score 6.2 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Comcast VOIP

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 Express
Comcast VOIP
8.4
Hosted PBX
8x8 Express
Comcast VOIP
8.0
Multi-level Interactive Voice Response (IVR)
8x8 Express
Comcast VOIP
9.0
User templates
8x8 Express
Comcast VOIP
8.0
Call reports
8x8 Express
Comcast VOIP
8.5
Directory of employee names
8x8 Express
Comcast VOIP
8.5

Call Management

8x8 Express
Comcast VOIP
8.3
Answering rules
8x8 Express
Comcast VOIP
8.5
Call recording
8x8 Express
Comcast VOIP
8.5
Call park
8x8 Express
Comcast VOIP
8.5
Call screening
8x8 Express
Comcast VOIP
8.0
Message alerts
8x8 Express
Comcast VOIP
8.0

VoIP system collaboration

8x8 Express
Comcast VOIP
8.5
Video conferencing
8x8 Express
Comcast VOIP
8.0
Audio conferencing
8x8 Express
Comcast VOIP
9.0

Mobile apps

8x8 Express
Comcast VOIP
8.5
Mobile app for iOS
8x8 Express
Comcast VOIP
8.0
Mobile app for Android
8x8 Express
Comcast VOIP
9.0

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Comcast VOIP

  • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
  • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
  • Directory listening etc, call recording is also good.
Jayesh Vaghasiya | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Comcast VOIP

  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Comcast VOIP

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Comcast VOIP

Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
Jayesh Vaghasiya | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Comcast VOIP

  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo | TrustRadius Reviewer

Screenshots

8x8 Express

Comcast VOIP

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Comcast VOIP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
Comcast VOIP
8.5

Support Rating

8x8 Express
5.5
Comcast VOIP

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