What users are saying about
21 Ratings
3 Ratings
21 Ratings
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Score 7.5 out of 100
3 Ratings
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Score 9 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    7.8

    8x8 Express

    78%

    CrazyCall

    Feature Set Not Supported
    N/A
    8x8 Express ranks higher in 2/2 features

    High quality audio

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    High quality video

    7.5
    75%
    2 Ratings
    N/A
    0 Ratings

    Screen Sharing

    8.5

    8x8 Express

    85%

    CrazyCall

    Feature Set Not Supported
    N/A
    8x8 Express ranks higher in 1/1 features

    Desktop sharing

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Online Meetings / Events

    8.3

    8x8 Express

    83%

    CrazyCall

    Feature Set Not Supported
    N/A
    8x8 Express ranks higher in 3/3 features

    Calendar integration

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Meeting initiation

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Record meetings / events

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Online Events Collaboration

    8.0

    8x8 Express

    80%

    CrazyCall

    Feature Set Not Supported
    N/A
    8x8 Express ranks higher in 1/1 features

    Live chat

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Online Events Security

    9.3

    8x8 Express

    93%

    CrazyCall

    Feature Set Not Supported
    N/A
    8x8 Express ranks higher in 2/2 features

    User authentication

    9.0
    90%
    4 Ratings
    N/A
    0 Ratings

    Participant roles & permissions

    9.7
    97%
    3 Ratings
    N/A
    0 Ratings

    Cloud PBX

    7.8

    8x8 Express

    78%

    CrazyCall

    Feature Set Not Supported
    N/A
    8x8 Express ranks higher in 3/3 features

    Hosted PBX

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    7.8
    78%
    4 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Call Management

    8.9

    8x8 Express

    89%

    CrazyCall

    Feature Set Not Supported
    N/A
    8x8 Express ranks higher in 8/8 features

    Answering rules

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Call recording

    9.0
    90%
    4 Ratings
    N/A
    0 Ratings

    Call park

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Call screening

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Message alerts

    9.3
    93%
    4 Ratings
    N/A
    0 Ratings

    Business SMS/External Messaging

    8.3
    83%
    3 Ratings
    N/A
    0 Ratings

    Online Fax

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Voicemail Transcription

    9.0
    90%
    4 Ratings
    N/A
    0 Ratings

    Mobile apps

    10.0

    8x8 Express

    100%

    CrazyCall

    Feature Set Not Supported
    N/A
    8x8 Express ranks higher in 2/2 features

    Mobile app for iOS

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Unified Communications Platform and Collaboration

    6.9

    8x8 Express

    69%

    CrazyCall

    Feature Set Not Supported
    N/A
    8x8 Express ranks higher in 4/4 features

    Centralized communications management

    7.8
    78%
    4 Ratings
    N/A
    0 Ratings

    Team messaging

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Team document sharing

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Call and meeting analytics

    6.0
    60%
    3 Ratings
    N/A
    0 Ratings

    Contact Center Software

    8x8 Express

    Feature Set Not Supported
    N/A
    8.7

    CrazyCall

    87%
    CrazyCall ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Validate callers

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Outbound response

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Call forwarding

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Warm transfer

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Predictive dialing

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Interactive voice response

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    REST APIs

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Call scripts

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Call tracking

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Multichannel integration

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    CRM software integration

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Workforce Optimization (WFO)

    8x8 Express

    Feature Set Not Supported
    N/A
    8.7

    CrazyCall

    87%
    CrazyCall ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Recording

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Quality management

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Call analytics

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Live reporting

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Customer surveys

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Attribute Ratings

    • CrazyCall is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.6

    8x8 Express

    76%
    6 Ratings
    9.0

    CrazyCall

    90%
    3 Ratings

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating

    CrazyCall

    N/A
    0 Ratings

    Likelihood to Recommend

    8x8, Inc.

    Was a great solution to have during the pandemic, gave us the flexibility to just pick up equipment and work from home, very little was required to reconfigure it to carry on working. Gives users the options between having a desk phone or using a softphone. Click to dial speeds up the process for support staff.
    Read full review

    CrazyCall

    CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
    Read full review

    Pros

    8x8, Inc.

    • So easy to use!
    • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
    • Telephone services without all the fees of a landline service
    • Auto attendant, offering recordings of our messages
    Read full review

    CrazyCall

    • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
    • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
    • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
    Read full review

    Cons

    8x8, Inc.

    • do not have self service analytics
    • available reports seem to be too technical - not able to find simpler answers
    • too many products under 8x8 Express. difficult to choose what should be bought.
    Read full review

    CrazyCall

    • Inbound call functionally is still limited and not something that my team utilizes.
    • The reporting features for the some of the lower pricing tiers are very limited.
    • Downloading reports from the cloud can be quite slow at times.
    Read full review

    Pricing Details

    8x8 Express

    Starting Price

    $0

    Editions & Modules

    8x8 Express editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      CrazyCall

      Starting Price

      $10 per user / month

      Editions & Modules

      CrazyCall editions and modules pricing
      EditionModules
      Plan B201
      Plan A102
      Plan C403

      Footnotes

      1. per user / month
      2. per user / month
      3. per user / month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
      Read full review

      CrazyCall

      No answers on this topic

      Alternatives Considered

      8x8, Inc.

      I don't get to choose who we use. We used Vonage and now we use 8x8 Express. I like 8x8 Express because it is easier to use and more user friendly. The app saves so much time when you need to get a hold of someone because the contacts are integrated in the app.
      Read full review

      CrazyCall

      CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
      Read full review

      Return on Investment

      8x8, Inc.

      • Allowed quick switch to home working.
      • Flexibility for users to redirect calls.
      • Good reporting to see where extra capacity was needed.
      Read full review

      CrazyCall

      • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
      • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
      • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
      Read full review

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