What users are saying about
8 Ratings
1 Ratings
8 Ratings
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Score 7.3 out of 100
1 Ratings
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Score 8 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

8x8 Express
CrazyCall
7.5
Agent dashboard
8x8 Express
CrazyCall
6.0
Validate callers
8x8 Express
CrazyCall
7.0
Outbound response
8x8 Express
CrazyCall
8.0
Call forwarding
8x8 Express
CrazyCall
8.0
Click-to-call (CTC)
8x8 Express
CrazyCall
9.0
Warm transfer
8x8 Express
CrazyCall
8.0
Predictive dialing
8x8 Express
CrazyCall
7.0
Interactive voice response
8x8 Express
CrazyCall
7.0
REST APIs
8x8 Express
CrazyCall
7.0
Call scripts
8x8 Express
CrazyCall
8.0
Call tracking
8x8 Express
CrazyCall
9.0
Multichannel integration
8x8 Express
CrazyCall
7.0
CRM software integration
8x8 Express
CrazyCall
7.0

Workforce Optimization (WFO)

8x8 Express
CrazyCall
5.4
Inbound call routing
8x8 Express
CrazyCall
4.0
Omnichannel inbound routing
8x8 Express
CrazyCall
4.0
Recording
8x8 Express
CrazyCall
8.0
Quality management
8x8 Express
CrazyCall
7.0
Call analytics
8x8 Express
CrazyCall
5.0
Historical reporting
8x8 Express
CrazyCall
5.0
Live reporting
8x8 Express
CrazyCall
5.0
Customer surveys
8x8 Express
CrazyCall
6.0
Customer interaction analytics
8x8 Express
CrazyCall
5.0

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Screenshots

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Express Editions & Modules

Additional Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
CrazyCall
8.0

Support Rating

8x8 Express
5.5
CrazyCall

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