What users are saying about
14 Ratings
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Top Rated
335 Ratings
14 Ratings
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Score 7.6 out of 100

Dialpad Talk

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Top Rated
335 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    10.0

    8x8 Express

    100%

    Dialpad Talk

    Feature Set Not Supported
    N/A
    8x8 Express ranks higher in 1/1 features

    High quality audio

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    10.0

    8x8 Express

    100%

    Dialpad Talk

    Feature Set Not Supported
    N/A
    8x8 Express ranks higher in 2/2 features

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Directory of employee names

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call Management

    10.0

    8x8 Express

    100%

    Dialpad Talk

    Feature Set Not Supported
    N/A
    8x8 Express ranks higher in 7/7 features

    Answering rules

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call recording

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call park

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call screening

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Message alerts

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Business SMS/External Messaging

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Voicemail Transcription

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
    • Dialpad Talk is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    10.0

    8x8 Express

    100%
    2 Ratings
    8.6

    Dialpad Talk

    86%
    216 Ratings

    Likelihood to Renew

    8x8 Express

    N/A
    0 Ratings
    7.4

    Dialpad Talk

    74%
    5 Ratings

    Usability

    8x8 Express

    N/A
    0 Ratings
    7.7

    Dialpad Talk

    77%
    20 Ratings

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating
    6.4

    Dialpad Talk

    64%
    73 Ratings

    Implementation Rating

    8x8 Express

    N/A
    0 Ratings
    5.9

    Dialpad Talk

    59%
    2 Ratings

    Likelihood to Recommend

    8x8, Inc.

    Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.
    Read full review

    Dialpad

    The "Do Not Disturb" does not always sync between the app and site. We had an employee who was not receiving calls or notifications despite having their system set up correctly. It turned out that Do Not Disturb was turned on, but only on the desktop site, which we do not use in our organization. It would be more helpful if these had synced correctly. It would also be helpful if employees could set their own working hours as we have folks in different time zones on different schedules.
    Read full review

    Pros

    8x8, Inc.

    • Being able to forward calls to my cell phone when I am out of office.
    • So much functionality. So many options.
    • One set price instead of a bunch of add-on fees.
    Read full review

    Dialpad

    • I can make calls through the app & the caller ID shows my office line - I can toggle between the main business line and my direct line.
    • It keeps all of my voicemails & transcriptions in one place.
    • The desktop login allows me to access everything as well.
    Read full review

    Cons

    8x8, Inc.

    • None, so easy for us to use
    • Very responsive the one time we had a billing issue
    Read full review

    Dialpad

    • lots of quirks.. seems to be a lot of random problems that aren't addressed quickly enough
    • Notify users of outages and let them know when outages are repairs
    • simplify the way that numbers/ offices/ departments and individual users is done. I have been using the service for about 2 years and still dont understand the difference
    Read full review

    Pricing Details

    8x8 Express

    Starting Price

    $0

    Editions & Modules

    8x8 Express editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Dialpad Talk

      Starting Price

      $0

      Editions & Modules

      Dialpad Talk editions and modules pricing
      EditionModules
      Standard$20.001
      Pro$30.002
      EnterpriseContact sales team3

      Footnotes

      1. per user/per month
      2. per user/per month
      3. none

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      8x8, Inc.

      No answers on this topic

      Dialpad

      As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great
      Read full review

      Usability

      8x8, Inc.

      No answers on this topic

      Dialpad

      The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
      Read full review

      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
      Read full review

      Dialpad

      1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
      2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
      3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
      Read full review

      Implementation Rating

      8x8, Inc.

      No answers on this topic

      Dialpad

      Everything went as expected with no issues
      Read full review

      Alternatives Considered

      8x8, Inc.

      I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
      Read full review

      Dialpad

      While every service has its own unique features and others have tools that Dialpad Talk doesn't... the ease of use Dialpad Talk offers makes up for any flashy tool they don't have at this time
      Read full review

      Return on Investment

      8x8, Inc.

      • Positive impact - pricing is right, service is easy to use.
      • Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
      • We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless
      Read full review

      Dialpad

      • Saves me time with a downloadable transcript for call documentation.
      • All calls are automatically recorded, which provides proof of what was said.
      • Translation availability using IVR and AI language allows us to communicate with all families without needing to find a translator.
      Read full review

      Screenshots

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