13 Ratings
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Score 6.4 out of 100
6 Ratings
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Score 10 out of 100

Attribute Ratings

  • Dolby Conference Phone (Dolby Voice) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.1

8x8 Express

91%
1 Rating
10.0

Dolby Conference Phone (Dolby Voice)

100%
1 Rating

Likelihood to Renew

8x8 Express

N/A
0 Ratings
10.0

Dolby Conference Phone (Dolby Voice)

100%
1 Rating

Usability

8x8 Express

N/A
0 Ratings
10.0

Dolby Conference Phone (Dolby Voice)

100%
1 Rating

Support Rating

5.5

8x8 Express

55%
1 Rating
10.0

Dolby Conference Phone (Dolby Voice)

100%
1 Rating

Implementation Rating

8x8 Express

N/A
0 Ratings
9.0

Dolby Conference Phone (Dolby Voice)

90%
1 Rating

Likelihood to Recommend

8x8, Inc.

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
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Dolby

Implementing these units within our business reduced the number of support requests to our internal IT support desk. This was simply because these units are so simple to use. The user books a video conference meeting within Outlook and includes the meeting room they wish to hold the video conference in. Within five minutes, their meeting is recognized on the Dolby Conference Phone (Dolby Voice). Their meeting is also shown on the TV screen within the meeting room so that other people can see who will be using the room. On entering the room, the user simply touches the Join button next to their meeting on the Dolby Conference Phone (Dolby Voice), normally in the middle of the table, and within a few seconds, the meeting room has joined the video conference meeting.
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Pros

8x8, Inc.

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
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Dolby

  • One-touch easy-to-join meeting
  • Supports two TV screens
  • Supports laptop screens on two TV screens without joining a video conference
  • Reduces mess of cables In the room
  • Dolby audio sound quality
  • Speaker and microphone within the same unit on the table
  • Supports wide range of cameras, including their own cameras
  • Easy to clean
  • Robust
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Cons

8x8, Inc.

  • Setup is a pain.
  • Transferring numbers take a long time.
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Dolby

  • Support of three TV screens would be nice In some rooms
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Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Dolby Conference Phone (Dolby Voice)

    Starting Price

    Editions & Modules

    Dolby Conference Phone (Dolby Voice) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      8x8, Inc.

      No answers on this topic

      Dolby

      This rating is given because it is simple for us--a no-brainer to replace these units with a new Dolby video conferencing device. The fact that these units make the room neater and make it very easy for a user to onboard and use, just makes it a must-have item. The Linux version of these units is also easier to use with a little software patching required. For us, we can also use the Microsoft Teams gateway.
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      Usability

      8x8, Inc.

      No answers on this topic

      Dolby

      That this unit is so easy for users to use. To join a meeting is a simple one-touch join. If they have not added the meeting room to their invite, then entering the meeting ID into the unit via the touch screen on the flying saucer is very easy. The mute button is on the top of the unit and shows a red LED circle when on mute.
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      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
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      Dolby

      When we have asked the question to either BlueJeans or Dolby, we have been given the answer quickly. To be honest, the number of times that we have had to go to support on these units has been very low--maybe once a quarter.
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      Implementation Rating

      8x8, Inc.

      No answers on this topic

      Dolby

      We did not have any key issues during the implementation. The units are very easy to configure for BlueJeans. When you first turn on the unit, you select the video conferencing platform that you are using. The wizard will then request various information (e.g., IP address, network) and then look for software updates. Once completed, the unit can be installed in the meeting room. The unit will run off a PoE network lead, so one lead to the unit.
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      Alternatives Considered

      8x8, Inc.

      I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
      Read full review

      Dolby

      The biggest issue with others that we find is that no one has a simple one-touch method for users to join a video conference meeting. With most others, we found you either have to find your meeting or manually enter your meeting. With Dolby Conference Phone (Dolby Voice), you are straight into the room--one touch and in the meeting.
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      Return on Investment

      8x8, Inc.

      • We are still learning all the nuances but we miss much fewer calls.
      • Transitioning calls to the appropriate person is much easier.
      • Ease of use.
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      Dolby

      • 95% reduction in IT support desk requests for help with the equipment
      • High-quality microphone and speaker
      • Robust, smart, clean looking.
      • Supports two TVs
      • Supports a number of cameras
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      Screenshots

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