What users are saying about
11 Ratings
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Score 7.5 out of 100
10 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Evolve IP - IP Phone Systems

I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if:1. Your company isn't growing and your users never leave the company.2. You don't have to call support or make edits to the admin portal.3. Don't need reporting.4. Only use a physical phone to make/receive calls.5. Do not plan to use a softphone or call center system.6. Enjoy systems or people that frustrate you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 Express
Evolve IP - IP Phone Systems
5.0
Hosted PBX
8x8 Express
Evolve IP - IP Phone Systems
7.0
Multi-level Interactive Voice Response (IVR)
8x8 Express
Evolve IP - IP Phone Systems
6.0
User templates
8x8 Express
Evolve IP - IP Phone Systems
5.0
Call reports
8x8 Express
Evolve IP - IP Phone Systems
1.0
Directory of employee names
8x8 Express
Evolve IP - IP Phone Systems
6.0

Call Management

8x8 Express
Evolve IP - IP Phone Systems
4.0
Answering rules
8x8 Express
Evolve IP - IP Phone Systems
5.0
Call recording
8x8 Express
Evolve IP - IP Phone Systems
2.0
Call park
8x8 Express
Evolve IP - IP Phone Systems
5.0
Call screening
8x8 Express
Evolve IP - IP Phone Systems
4.0
Message alerts
8x8 Express
Evolve IP - IP Phone Systems
4.0

VoIP system collaboration

8x8 Express
Evolve IP - IP Phone Systems
5.0
Audio conferencing
8x8 Express
Evolve IP - IP Phone Systems
4.0
Video screen sharing
8x8 Express
Evolve IP - IP Phone Systems
5.0
Instant messaging
8x8 Express
Evolve IP - IP Phone Systems
6.0

Mobile apps

8x8 Express
Evolve IP - IP Phone Systems
7.0
Mobile app for iOS
8x8 Express
Evolve IP - IP Phone Systems
7.0
Mobile app for Android
8x8 Express
Evolve IP - IP Phone Systems
7.0

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Evolve IP - IP Phone Systems

  • One pane of glass to manage multiple sites
  • Zero upfront cost of ownership
  • Flexibility in configuration
Robert Ross | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Evolve IP - IP Phone Systems

  • I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.
Christopher Goering, CPBI | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Evolve IP - IP Phone Systems

Evolve IP - IP Phone Systems 1.0
Based on 1 answer
Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.
Anonymous | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Evolve IP - IP Phone Systems

We switched from 8x8 due to voice quality issues.
Alex Fuchs | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Evolve IP - IP Phone Systems

  • We have reduce operational expenses by an average of 30 percent by switching to EIP.
  • Higher level of employee engagement with customers (given phone features).
  • Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.
Robert Ross | TrustRadius Reviewer

Screenshots

8x8 Express

Evolve IP - IP Phone Systems

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Evolve IP - IP Phone Systems

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
Evolve IP - IP Phone Systems
1.0

Support Rating

8x8 Express
5.5
Evolve IP - IP Phone Systems
1.0

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