What users are saying about
11 Ratings
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149 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

GoToConnect (formerly Jive)

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149 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

GoToConnect (formerly Jive)

It's a wonderful alternative when I'm working from home and don't want to use my mobile phone because all calls are redirected to my laptop. It's really simple to use and straightforward, with no learning curve. If you miss a call, your voicemails will display immediately, and you can check your call history in an easy list format. I really recommend it to others it's a great tool for video conversations and screen sharing too.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 Express
GoToConnect (formerly Jive)
8.6
Hosted PBX
8x8 Express
GoToConnect (formerly Jive)
8.9
Multi-level Interactive Voice Response (IVR)
8x8 Express
GoToConnect (formerly Jive)
8.7
User templates
8x8 Express
GoToConnect (formerly Jive)
8.2
Call reports
8x8 Express
GoToConnect (formerly Jive)
8.6
Directory of employee names
8x8 Express
GoToConnect (formerly Jive)
8.4

Call Management

8x8 Express
GoToConnect (formerly Jive)
8.7
Answering rules
8x8 Express
GoToConnect (formerly Jive)
8.8
Call recording
8x8 Express
GoToConnect (formerly Jive)
8.6
Call park
8x8 Express
GoToConnect (formerly Jive)
8.9
Call screening
8x8 Express
GoToConnect (formerly Jive)
8.6
Message alerts
8x8 Express
GoToConnect (formerly Jive)
8.6

VoIP system collaboration

8x8 Express
GoToConnect (formerly Jive)
8.9
Video conferencing
8x8 Express
GoToConnect (formerly Jive)
8.9
Audio conferencing
8x8 Express
GoToConnect (formerly Jive)
8.8
Video screen sharing
8x8 Express
GoToConnect (formerly Jive)
9.0
Instant messaging
8x8 Express
GoToConnect (formerly Jive)
8.8

Mobile apps

8x8 Express
GoToConnect (formerly Jive)
7.9
Mobile app for iOS
8x8 Express
GoToConnect (formerly Jive)
7.8
Mobile app for Android
8x8 Express
GoToConnect (formerly Jive)
8.0

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Mobile capabilities – easy to use on the go thanks to the integrated cloud system
  • Protects sensitive personal information – employees don't need to use the personal phone numbers for calls
  • Integrates with other apps and systems across the organization for ease of use (calendaring, etc.)
Anonymous | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
  • Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
  • Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.
Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

Likelihood to Renew

8x8 Express

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.4
Based on 3 answers
I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that GoToConnect offers us. We've recommended GoToConnect to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.
Sarah Pratt | TrustRadius Reviewer

Usability

8x8 Express

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.8
Based on 73 answers
It's easy and simple to use on a daily basis. We use it for voice and video calls, meetings, planning and also as instant messaging. The software for Windows is nice, clean and intuitive, the features are easy to use and the app for my android is efficient and helps me remotely.
Ana Cristina | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.8
Based on 73 answers
The support offered by GoToConnect is exceptional. Every agent I have spoken with has been extremely helpful and knowledgeable. I can say, I never ended a call frustrated or hung up because of a language barrier or an inability of the agent to resolve the issue at hand with one phone call. I absolutely love the fact that they not only stay on the phone with you to resolve an issue (no matter how long it takes), they follow up via email to make sure the issue was fully resolved. I can say that you all definitely have RingCentral beat from a customer service standpoint.
Anonymous | TrustRadius Reviewer

Implementation Rating

8x8 Express

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.1
Based on 1 answer
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to GoToConnect. GoToConnect not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Sarah Pratt | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

GoToConnect (formerly Jive)

I have used large scale call center software. When I came into this company, I went back to my old phone vendor to see about putting that system into the firm. It was neither cost effective or practical. I quickly came up to speed with GoToConnect and became a true believer.
Deborah Shapiro | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • We are easily able to expand coverage to a new branch, and set up new connections very smoothly.
  • We are much more efficient through layering the phone groups that ring for incoming calls based on time unanswered.
  • As the system administrator, I have had a very low number of issues that I wasn't able to resolve on my own.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Express Editions & Modules

Additional Pricing Details

GoToConnect (formerly Jive)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToConnect (formerly Jive) Editions & Modules

Edition
All-Inclusive$19.95/month1
  1. per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
GoToConnect (formerly Jive)
8.7

Likelihood to Renew

8x8 Express
GoToConnect (formerly Jive)
9.4

Usability

8x8 Express
GoToConnect (formerly Jive)
8.8

Support Rating

8x8 Express
5.5
GoToConnect (formerly Jive)
8.8

Implementation Rating

8x8 Express
GoToConnect (formerly Jive)
9.1

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