What users are saying about
14 Ratings
14 Ratings
14 Ratings
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Score 7.6 out of 100
14 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • 8x8 Express ranks higher in 2 feature sets: Cloud PBX, Call Management

Performance & Compatibility of Online Events Software

10.0

8x8 Express

100%

JustCall

Feature Set Not Supported
N/A
8x8 Express ranks higher in 1/1 features

High quality audio

10.0
100%
1 Rating
N/A
0 Ratings

Cloud PBX

10.0

8x8 Express

100%
8.1

JustCall

81%
8x8 Express ranks higher in 2/3 features

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
8.4
84%
6 Ratings

Directory of employee names

10.0
100%
1 Rating
8.2
82%
5 Ratings

Call reports

N/A
0 Ratings
7.8
78%
7 Ratings

Call Management

10.0

8x8 Express

100%
8.3

JustCall

83%
8x8 Express ranks higher in 7/7 features

Answering rules

10.0
100%
1 Rating
8.2
82%
7 Ratings

Call recording

10.0
100%
1 Rating
7.8
78%
6 Ratings

Call park

10.0
100%
1 Rating
8.2
82%
6 Ratings

Call screening

10.0
100%
1 Rating
8.6
86%
6 Ratings

Message alerts

10.0
100%
1 Rating
8.6
86%
6 Ratings

Business SMS/External Messaging

10.0
100%
1 Rating
N/A
0 Ratings

Voicemail Transcription

10.0
100%
1 Rating
N/A
0 Ratings

VoIP system collaboration

8x8 Express

Feature Set Not Supported
N/A
8.5

JustCall

85%
JustCall ranks higher in 1/1 features

Audio conferencing

N/A
0 Ratings
8.5
85%
6 Ratings

Mobile apps

8x8 Express

Feature Set Not Supported
N/A
9.3

JustCall

93%
JustCall ranks higher in 2/2 features

Mobile app for iOS

N/A
0 Ratings
9.3
93%
3 Ratings

Mobile app for Android

N/A
0 Ratings
9.3
93%
4 Ratings

Attribute Ratings

  • 8x8 Express is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

8x8 Express

100%
2 Ratings
8.2

JustCall

82%
7 Ratings

Support Rating

5.5

8x8 Express

55%
1 Rating

JustCall

N/A
0 Ratings

Likelihood to Recommend

8x8, Inc.

Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.
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SaaS Labs

JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution. The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.
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Pros

8x8, Inc.

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
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SaaS Labs

  • Users of this system do it through the cloud, SaaS, Web Pc, and mobile devices Android, iPhone, and iPad.
  • Allows sending alerts and notifications, by events, has connections (SIP and VoIP) and unified communications through SMS, voice messages, text-to-speech, conference calls, videoconferences, call forwarding, call disposition, automatic call distribution to other providers, call routing, telephone keypad entry, mass text messages, call recording, call text, bidirectional messaging, scheduled messaging, among others.
  • Create and analyze real-time reports, customer statistics, products, services, sales, and surveys.
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Cons

8x8, Inc.

  • None, so easy for us to use
  • Very responsive the one time we had a billing issue
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SaaS Labs

  • Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
  • Pricing seems to have increased, which affected the benefit we originally found in the service
  • Increased functionality, such as bulk SMS Messaging and power-dialer
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Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    JustCall

    Starting Price

    $30 per month per user

    Editions & Modules

    JustCall editions and modules pricing
    EditionModules
    Basic$30.001
    CustomPricing available on request2
    Premium$60.003

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on our web-app or mobile app than to receive it on your cellular network.

    Support Rating

    8x8, Inc.

    If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
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    SaaS Labs

    No answers on this topic

    Alternatives Considered

    8x8, Inc.

    I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
    Read full review

    SaaS Labs

    It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.
    Read full review

    Return on Investment

    8x8, Inc.

    • Positive impact - pricing is right, service is easy to use.
    • Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
    • We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless
    Read full review

    SaaS Labs

    • Overall, JustCall showed us the value of having an integrated tool to allow the execution of SMS messaging from within Pipedrive. It definitely allowed us to add in additional touchpoint that some decision makers and prospects felt more comfortable using.
    • Despite the tight integration with Pipedrive, the totality of the solution added more overhead in financial and configuration/personnel terms than we were looking for. Since we had established a great set up for our phone systems already, adding another one just to access SMS didn't make sense.
    • SMS from inside Pipedrive was the only function we were looking for. Just Call does this, and does it really well. But since we had our phones and VOIP already providing this outside of Pipedrive, it was ultimately not suitable. It became an expense for which there was not really a clear justification for in terms of ROI.
    Read full review

    Screenshots

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