8x8 Express vs konectar Virtual Engagement Platform

Likelihood to Recommend

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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konectar has been a great tool to connect with HCP's during the pandemic time as we were not able to meet with them face to face. It was extremely important to use an application that is easy and compliant as well as cost effective. konectar VEP has served all the purpose. Great work!!

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Verified User

Manager in Marketing

Pharmaceuticals Company, 51-200 employees

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Pros

Being able to forward calls to my cell phone when I am out of office.
So much functionality. So many options.
One set price instead of a bunch of add-on fees.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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Robust.
High Quality video conference.
Screenshare.
No plug in or apps required.
Easy to use.
High quality audio.
Quick user adoption.

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Verified User

Manager in Marketing

Pharmaceuticals Company, 51-200 employees

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Cons

Setup is a pain.
Transferring numbers take a long time.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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No answers on this topic

Usability

No score

No answers yet

No answers on this topic

konectar Virtual Engagement Platform 10.0

Based on 1 answer

It is one of the best platforms and is really easy to use. konectar VEP has been an excellent tool for internal meetings and external meetings as well. Since it has automated interactions, it becomes less work for our team not to take notes. It also has the recording feature so we have all the information needed all the time.

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Verified User

Manager in Marketing

Pharmaceuticals Company, 51-200 employees

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Support Rating

8x8 Express 5.5

Based on 1 answer

If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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konectar Virtual Engagement Platform 10.0

Based on 1 answer

Support is available anytime. [It has] all the cool features we need and also very easy to use. We have never faced any difficulty or problem from the day we started using the application. The screen share and the recording features work so smoothly. konectar VEP has been a great savior especially during the pandemic.

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Verified User

Manager in Marketing

Pharmaceuticals Company, 51-200 employees

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Alternatives Considered

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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We evaluated several vendors who could provide a robust and compliant virtual engagement platform. konectar VEP impressed us with a lot of different features we needed. We wanted a robust, compliant, cost effective, easy to use application. There are no add ons or plugins for konectar. It works with a single click and provides all the necessary features.

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Verified User

Manager in Marketing

Pharmaceuticals Company, 51-200 employees

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Return on Investment

We are still learning all the nuances but we miss much fewer calls.
Transitioning calls to the appropriate person is much easier.
Ease of use.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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No travel required.
Cost effective.
Easy adoption.
No IT overheads.

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Verified User

Manager in Marketing

Pharmaceuticals Company, 51-200 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

8x8 Express vs konectar Virtual Engagement Platform

8x8 Express

konectar Virtual Engagement Platform

Pros

Cons

Usability

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

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