What users are saying about
13 Ratings
115 Ratings
13 Ratings
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Score 6.4 out of 100
115 Ratings
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Score 7.6 out of 100

Feature Set Ratings

    Cloud PBX

    8x8 Express

    Feature Set Not Supported
    N/A
    8.2

    MiCloud Connect

    82%
    MiCloud Connect ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.5
    75%
    15 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.3
    83%
    15 Ratings

    User templates

    N/A
    0 Ratings
    8.0
    80%
    16 Ratings

    Call reports

    N/A
    0 Ratings
    8.7
    87%
    21 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.3
    83%
    27 Ratings

    Call Management

    8x8 Express

    Feature Set Not Supported
    N/A
    8.6

    MiCloud Connect

    86%
    MiCloud Connect ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    9.0
    90%
    24 Ratings

    Call recording

    N/A
    0 Ratings
    8.3
    83%
    23 Ratings

    Call park

    N/A
    0 Ratings
    8.7
    87%
    26 Ratings

    Call screening

    N/A
    0 Ratings
    8.7
    87%
    22 Ratings

    Message alerts

    N/A
    0 Ratings
    8.3
    83%
    23 Ratings

    VoIP system collaboration

    8x8 Express

    Feature Set Not Supported
    N/A
    7.7

    MiCloud Connect

    77%
    MiCloud Connect ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    7.9
    79%
    8 Ratings

    Audio conferencing

    N/A
    0 Ratings
    9.0
    90%
    23 Ratings

    Video screen sharing

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Instant messaging

    N/A
    0 Ratings
    6.7
    67%
    5 Ratings

    Mobile apps

    8x8 Express

    Feature Set Not Supported
    N/A
    6.2

    MiCloud Connect

    62%
    MiCloud Connect ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.0
    80%
    14 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    4.5
    45%
    12 Ratings

    Attribute Ratings

    • 8x8 Express is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.1

    8x8 Express

    91%
    1 Rating
    7.6

    MiCloud Connect

    76%
    63 Ratings

    Likelihood to Renew

    8x8 Express

    N/A
    0 Ratings
    8.6

    MiCloud Connect

    86%
    42 Ratings

    Usability

    8x8 Express

    N/A
    0 Ratings
    8.0

    MiCloud Connect

    80%
    21 Ratings

    Availability

    8x8 Express

    N/A
    0 Ratings
    10.0

    MiCloud Connect

    100%
    54 Ratings

    Performance

    8x8 Express

    N/A
    0 Ratings
    5.1

    MiCloud Connect

    51%
    18 Ratings

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating
    3.5

    MiCloud Connect

    35%
    32 Ratings

    In-Person Training

    8x8 Express

    N/A
    0 Ratings
    6.0

    MiCloud Connect

    60%
    3 Ratings

    Online Training

    8x8 Express

    N/A
    0 Ratings
    2.0

    MiCloud Connect

    20%
    12 Ratings

    Implementation Rating

    8x8 Express

    N/A
    0 Ratings
    9.6

    MiCloud Connect

    96%
    61 Ratings

    Configurability

    8x8 Express

    N/A
    0 Ratings
    6.4

    MiCloud Connect

    64%
    3 Ratings

    Ease of integration

    8x8 Express

    N/A
    0 Ratings
    9.1

    MiCloud Connect

    91%
    1 Rating

    Product Scalability

    8x8 Express

    N/A
    0 Ratings
    7.6

    MiCloud Connect

    76%
    5 Ratings

    Vendor post-sale

    8x8 Express

    N/A
    0 Ratings
    9.1

    MiCloud Connect

    91%
    1 Rating

    Vendor pre-sale

    8x8 Express

    N/A
    0 Ratings
    9.1

    MiCloud Connect

    91%
    1 Rating

    Likelihood to Recommend

    8x8, Inc.

    For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
    Read full review

    Mitel Networks Corporation

    Mitel is excellent at allowing me as a user to setup up custom call routing in response to rapidly changing work flows. If I need to work from home for a period due to medical or other reasons, logging into Mitel and setting my office phone to ring through to my home or cell is quick and simple. Changing back is just as quick.
    Read full review

    Pros

    8x8, Inc.

    • Being able to forward calls to my cell phone when I am out of office.
    • So much functionality. So many options.
    • One set price instead of a bunch of add-on fees.
    Read full review

    Mitel Networks Corporation

    • The system up-time has been 100% over 3 years.
    • With separate systems and two locations we used to have to fake the system into 4 digit dialing by forwarding all remote extensions to DIDs. Now with Shortel extended to the remote location we have true 4 digit dialing.
    • The Shortel desktop application makes managing calls and call routing a breeze for even our most novice users.
    Read full review

    Cons

    8x8, Inc.

    • Setup is a pain.
    • Transferring numbers take a long time.
    Read full review

    Mitel Networks Corporation

    • There are persistent problems with the app's functionality on mobile devices.
    • At times, the web conferencing service may have delays. It appears to be less stable than competing approaches.
    • Using a headset instead of the microphone and speakers integrated into a desktop computer slows down the softphone's performance.
    Read full review

    Pricing Details

    8x8 Express

    Starting Price

    $0

    Editions & Modules

    8x8 Express editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      MiCloud Connect

      Starting Price

      $2,099 per user/per month

      Editions & Modules

      MiCloud Connect editions and modules pricing
      EditionModules
      Essentials20.991
      Premier26.592
      Elite38.493

      Footnotes

      1. per user/per month
      2. per user/per month
      3. per user/per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      8x8, Inc.

      No answers on this topic

      Mitel Networks Corporation

      Although the price is higher than some of the other Hosted systems out there, the value is definitely worth a renewal. Everything is relative: there are some companies out there who need phones, but don't necessarily care how they work, the functionality/features available/durability etc., they just care that they have phones that make and receive calls. There are other companies that are completely reliant on phones and certain functionality that is provided by the system. There are even some companies who are straight up dependent on the phone system and are losing tons of money anytime they are down, ShoreTel is the perfect fit for theSMB client who sees value in a solid,robust, reliable and high functioning phone system
      Read full review

      Usability

      8x8, Inc.

      No answers on this topic

      Mitel Networks Corporation

      I have not used a wide array of communication software, but this far ShoreTel/MiCloud has been the simplest and easiest to get into. My work employs several temps at certain points throughout the year, and they use this piece of software frequently, and new hires seem to have little to no issue using this software. Additionally, this is our primary telephone communication infrastructure, and I have yet to encounter any issues when signed in and regularly using it handling external calls to our department.
      Read full review

      Reliability and Availability

      8x8, Inc.

      No answers on this topic

      Mitel Networks Corporation

      The system has gone down on us MULTIPLE times. We asked them to move us to a different cluster. Shoretel declined. Basically we had problems or outages every month of the year from June 2012 to date. Our old phone system was just that: OLD, no bells or whistles. But it was up every day and I never had to think about it much until it was time for an upgrade. That's how I want Shoretel to be. I want it so reliable that I never have to think about it.
      Read full review

      Performance

      8x8, Inc.

      No answers on this topic

      Mitel Networks Corporation

      Even though the system uses a lower bandwidth connection we have experienced a higher call quality than our previous system which required a T1 line and back up broadband connection.
      Read full review

      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
      Read full review

      Mitel Networks Corporation

      ShoreTel Sky's support is amazing. The only reason why I didn't give it a 10 is that we still need to contact them for stuff that we should be able to do, for ourselves, within the management portal. I know their portal is being worked on, so hopefully they will get the "little things" included for self-management.
      Read full review

      In-Person Training

      8x8, Inc.

      No answers on this topic

      Mitel Networks Corporation

      I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.
      Read full review

      Online Training

      8x8, Inc.

      No answers on this topic

      Mitel Networks Corporation

      The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
      Read full review

      Implementation Rating

      8x8, Inc.

      No answers on this topic

      Mitel Networks Corporation

      Each of our locations has a dedicated ShoreTel router and managed QoS. With full management, it provides us a breath of space and bandwidth to use our resources in other means. Strongly consider the managed solution as you have to maintain more technical issues when hosting with your ISP. You have to make sure your ISP can provide you the best service for voice and data. Plug and 'hope' doesn't work with just routing your phones over any Internet connection....especially when your handsets run int he 100's
      Read full review

      Alternatives Considered

      8x8, Inc.

      I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
      Read full review

      Mitel Networks Corporation

      Aptela. I chose M5 (ShoreTelSky) because their platform puts call quality first. Their system also uses Cisco endpoints, which are very compatible with the rest of my Cisco network. I also liked the fact that ShoreTelSky uses the internet only as a backup for transport; I use MPLS as my primary connectivity.
      Read full review

      Scalability

      8x8, Inc.

      No answers on this topic

      Mitel Networks Corporation

      I believe that ShoreTel can be used by a minimum company size of about 25 to almost any size of a company and this can be achieved while the company grows, hence makes it pretty scalable when required. For companies which are smaller in size i.e. smaller than 25, I am not sure how useful it would be, it may be depending upon the type of business
      Read full review

      Return on Investment

      8x8, Inc.

      • We are still learning all the nuances but we miss much fewer calls.
      • Transitioning calls to the appropriate person is much easier.
      • Ease of use.
      Read full review

      Mitel Networks Corporation

      • At my branch alone, we are saving over $500 a month using Shoretel Sky versus the phone company we were using before them.
      • Shoretel Sky has increased customer service by allowing our employees to easily transfer a call to the proper department or branch no matter where they are located instead of giving the caller a phone number to call.
      • Most of our locations did not have caller ID before Shoretel Sky. That feature has increased employee efficiency because when they know who is calling before they answer allows them to professionally greet their caller and have their info up on their computer as they answer.
      Read full review

      Screenshots

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