What users are saying about
14 Ratings
162 Ratings
14 Ratings
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Score 7.6 out of 100
162 Ratings
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Score 6.4 out of 100

Feature Set Ratings

  • 8x8 Express ranks higher in 2 feature sets: Cloud PBX, Call Management

Performance & Compatibility of Online Events Software

10.0

8x8 Express

100%

NetFortris

Feature Set Not Supported
N/A
8x8 Express ranks higher in 1/1 features

High quality audio

10.0
100%
1 Rating
N/A
0 Ratings

Cloud PBX

10.0

8x8 Express

100%
7.8

NetFortris

78%
NetFortris ranks higher in 4/5 features

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
6.0
60%
46 Ratings

Directory of employee names

10.0
100%
1 Rating
10.0
100%
78 Ratings

Hosted PBX

N/A
0 Ratings
7.0
70%
58 Ratings

User templates

N/A
0 Ratings
6.8
68%
2 Ratings

Call reports

N/A
0 Ratings
9.0
90%
78 Ratings

Call Management

10.0

8x8 Express

100%
7.4

NetFortris

74%
8x8 Express ranks higher in 7/7 features

Answering rules

10.0
100%
1 Rating
7.0
70%
89 Ratings

Call recording

10.0
100%
1 Rating
7.0
70%
67 Ratings

Call park

10.0
100%
1 Rating
6.0
60%
73 Ratings

Call screening

10.0
100%
1 Rating
8.0
80%
67 Ratings

Message alerts

10.0
100%
1 Rating
9.0
90%
78 Ratings

Business SMS/External Messaging

10.0
100%
1 Rating
N/A
0 Ratings

Voicemail Transcription

10.0
100%
1 Rating
N/A
0 Ratings

VoIP system collaboration

8x8 Express

Feature Set Not Supported
N/A
7.5

NetFortris

75%
NetFortris ranks higher in 2/2 features

Video conferencing

N/A
0 Ratings
7.0
70%
17 Ratings

Audio conferencing

N/A
0 Ratings
8.0
80%
54 Ratings

Mobile apps

8x8 Express

Feature Set Not Supported
N/A
9.0

NetFortris

90%
NetFortris ranks higher in 2/2 features

Mobile app for iOS

N/A
0 Ratings
9.0
90%
46 Ratings

Mobile app for Android

N/A
0 Ratings
9.0
90%
33 Ratings

Attribute Ratings

  • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
  • NetFortris is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

8x8 Express

100%
2 Ratings
7.0

NetFortris

70%
108 Ratings

Likelihood to Renew

8x8 Express

N/A
0 Ratings
8.8

NetFortris

88%
16 Ratings

Usability

8x8 Express

N/A
0 Ratings
7.6

NetFortris

76%
8 Ratings

Availability

8x8 Express

N/A
0 Ratings
8.0

NetFortris

80%
8 Ratings

Performance

8x8 Express

N/A
0 Ratings
8.0

NetFortris

80%
4 Ratings

Support Rating

5.5

8x8 Express

55%
1 Rating
9.1

NetFortris

91%
14 Ratings

In-Person Training

8x8 Express

N/A
0 Ratings
8.0

NetFortris

80%
2 Ratings

Online Training

8x8 Express

N/A
0 Ratings
7.2

NetFortris

72%
4 Ratings

Implementation Rating

8x8 Express

N/A
0 Ratings
9.8

NetFortris

98%
8 Ratings

Configurability

8x8 Express

N/A
0 Ratings
9.7

NetFortris

97%
3 Ratings

Ease of integration

8x8 Express

N/A
0 Ratings
8.0

NetFortris

80%
1 Rating

Product Scalability

8x8 Express

N/A
0 Ratings
8.1

NetFortris

81%
2 Ratings

Vendor post-sale

8x8 Express

N/A
0 Ratings
8.0

NetFortris

80%
1 Rating

Vendor pre-sale

8x8 Express

N/A
0 Ratings
8.0

NetFortris

80%
1 Rating

Likelihood to Recommend

8x8, Inc.

Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.
Read full review

NetFortris

For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
Read full review

Pros

8x8, Inc.

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Read full review

NetFortris

  • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
  • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
  • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
Read full review

Cons

8x8, Inc.

  • None, so easy for us to use
  • Very responsive the one time we had a billing issue
Read full review

NetFortris

  • Bugginess - Some things just really need some tweaking. I had to get very creative with my call routing and hold music, because the in-queue announcements don't work right at all. For example, even set to 'play once' it would loop the 'you are the first caller' announcement over and over, and cause call drops. Or my caller-name ID, which shows the registered user's name on each line on outgoing calls, even though it's not set to such anywhere in the CP settings.
  • Support - I'll give them 50/50 on this. My experience with Verizon VCE was everyone playing hot potato with issues and saying it was the responsibility of another department, meaning several phone calls and lots of hold time. Fonality doesn't have that issue, I've never really been passed around or blown off. However, some of the 'offshore' CS reps are... wow. I spent about half a dozen emails back and forth with two of them, trying to figure out why queues I deleted from the CP randomly and consistently reappeared in the HUD. Most of those emails were spent trying to explain that no, my issue was NOT that I wanted to create those queues again in the CP.
Read full review

Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    NetFortris

    Starting Price

    $30 per month

    Editions & Modules

    NetFortris editions and modules pricing
    EditionModules
    Essentials Edition19.991
    Professional Edition24.992
    Ultimate Edition34.993
    Hybrid Premise Subscription (Appliance and Phone for Each User)200.004
    Hybrid Software Subscription (Required with Hybrid Premise)14.995
    Hybrid Premise PurchaseVaries6

    Footnotes

    1. per user, per month
    2. per user, per month
    3. per user, per month
    4. per location, per month
    5. per user, per month
    6. Varies

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required $5

    Additional Details

    For the latest special offers, visit www.fonality.com/offers.

    Likelihood to Renew

    8x8, Inc.

    No answers on this topic

    NetFortris

    We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly
    Read full review

    Usability

    8x8, Inc.

    No answers on this topic

    NetFortris

    Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
    Read full review

    Reliability and Availability

    8x8, Inc.

    No answers on this topic

    NetFortris

    Fonality has been available to us 99% of the time. There have rarely been any lengthy outages. If any issues do occur, their support staff is available around the clock to help. This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability
    Read full review

    Performance

    8x8, Inc.

    No answers on this topic

    NetFortris

    Fonality's performance is excellent. The phones work flawlessly and the calls are clear. It is a well put-together system that does not need daily support. It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones. More systems should strive to work as well as Fonality's
    Read full review

    Support Rating

    8x8, Inc.

    If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
    Read full review

    NetFortris

    Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.
    Read full review

    In-Person Training

    8x8, Inc.

    No answers on this topic

    NetFortris

    Training was provided by the in-house IT administrator. Fonality was able to provide support to the admin, who then assisted the users. It went smoothly and all the details and functions of the system were made available to the office staff. Any questions were answered promptly and if any issues did arise, Fonality was available to answer them
    Read full review

    Online Training

    8x8, Inc.

    No answers on this topic

    NetFortris

    Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
    Read full review

    Implementation Rating

    8x8, Inc.

    No answers on this topic

    NetFortris

    Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
    Read full review

    Alternatives Considered

    8x8, Inc.

    I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
    Read full review

    NetFortris

    I have not used any other VoIP system that I have been paying for. I hope that Fonality proves itself enough to where I will not have to switch. So far, for the price and the functionality, this is my recommendation for small businesses. I might recommend going with a more high end phone to increase functionality, but other than that, the system is one I would definitely recommend.
    Read full review

    Scalability

    8x8, Inc.

    No answers on this topic

    NetFortris

    It is easy to scale this system, as long as you have the proper technical staff available to support it. Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment. Overall, it is not that difficult as long as all of this is in place.
    Read full review

    Return on Investment

    8x8, Inc.

    • Positive impact - pricing is right, service is easy to use.
    • Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
    • We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless
    Read full review

    NetFortris

    • We are still new to Fonality, but having the flexability has proven quite successful thus far.
    • The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
    • The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.
    Read full review

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