8x8 Express vs. Pigeon Messengr

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Express
Score 7.6 out of 10
N/A
8x8 Express is a cloud-based phone system that includes unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat. It comes pre-configured and can be set up so that a business can start making and receiving calls in less than 5 minutes. It includes a dedicated business phone number with an area code of choice, and offers features such as auto attendant, business schedule, voicemail and intelligent call routing so that you never miss a call. A phone…N/A
Pigeon Messengr
Score 8.4 out of 10
N/A
Based in New York City, Pigeon Messengr is a business communication platform that offers teams the flexibility to communicate their way. Pigeon Messengr provides businesses of all sizes with an integrated suite of communication tools to help streamline business communications. Employees can text, chat, set up video calls or voice calls, have private or group discussions, and more! The platform connects conversations across voice, video, and messages so you can pick up right where you…
$7
per month
Pricing
8x8 ExpressPigeon Messengr
Editions & Modules
No answers on this topic
Starter
$7
per user
Professional
$14
per user
Business
$25
per user
Enterprise
$40
per user
Offerings
Pricing Offerings
8x8 ExpressPigeon Messengr
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing is per user per month. Contact Pigeon Messengr for more information on pricing for your team.
More Pricing Information
Features
8x8 ExpressPigeon Messengr
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
8x8 Express
8.0
6 Ratings
3% below category average
Pigeon Messengr
-
Ratings
High quality audio8.06 Ratings00 Ratings
High quality video8.03 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
8x8 Express
8.5
2 Ratings
4% above category average
Pigeon Messengr
-
Ratings
Desktop sharing8.52 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
8x8 Express
8.7
2 Ratings
5% above category average
Pigeon Messengr
-
Ratings
Calendar integration9.02 Ratings00 Ratings
Meeting initiation7.92 Ratings00 Ratings
Record meetings / events9.02 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
8x8 Express
8.5
2 Ratings
4% above category average
Pigeon Messengr
-
Ratings
Live chat8.52 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
8x8 Express
9.3
5 Ratings
18% above category average
Pigeon Messengr
-
Ratings
User authentication9.05 Ratings00 Ratings
Participant roles & permissions9.54 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Express
8.0
6 Ratings
3% below category average
Pigeon Messengr
-
Ratings
Hosted PBX7.44 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.05 Ratings00 Ratings
Directory of employee names8.66 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Express
8.9
6 Ratings
4% above category average
Pigeon Messengr
-
Ratings
Answering rules9.06 Ratings00 Ratings
Call recording9.05 Ratings00 Ratings
Call park9.04 Ratings00 Ratings
Call screening9.34 Ratings00 Ratings
Message alerts9.25 Ratings00 Ratings
Business SMS/External Messaging8.54 Ratings00 Ratings
Online Fax8.01 Ratings00 Ratings
Voicemail Transcription9.05 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Express
9.7
3 Ratings
9% above category average
Pigeon Messengr
-
Ratings
Mobile app for iOS9.73 Ratings00 Ratings
Mobile app for Android9.62 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
8x8 Express
7.1
5 Ratings
10% below category average
Pigeon Messengr
-
Ratings
Centralized communications management8.05 Ratings00 Ratings
Team messaging8.24 Ratings00 Ratings
Team document sharing6.01 Ratings00 Ratings
Call and meeting analytics6.03 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
8x8 Express
-
Ratings
Pigeon Messengr
9.0
11 Ratings
12% above category average
Chat00 Ratings9.411 Ratings
Notifications00 Ratings8.311 Ratings
Discussions00 Ratings9.210 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
8x8 Express
-
Ratings
Pigeon Messengr
8.4
10 Ratings
3% above category average
Video files00 Ratings8.310 Ratings
Audio files00 Ratings8.410 Ratings
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8x8 ExpressPigeon Messengr
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Troop Messenger
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Enterprises
Cisco Unified Communications Manager (Call Manager)
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Score 8.8 out of 10
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All AlternativesView all alternativesView all alternatives
User Ratings
8x8 ExpressPigeon Messengr
Likelihood to Recommend
7.6
(7 ratings)
8.3
(11 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
5.5
(1 ratings)
-
(0 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
8x8 ExpressPigeon Messengr
Likelihood to Recommend
8x8, Inc.
The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.
Read full review
Team Messengr
Pigeon Messengr functions well as a general communication tool. In my experience, the only area it is not well suited for is transferring documents with specialized file formats. I also am not aware of what its auditability is like, but we are using it so it must be there.
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Pros
8x8, Inc.
  • So easy to use!
  • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
  • Telephone services without all the fees of a landline service
  • Auto attendant, offering recordings of our messages
Read full review
Team Messengr
  • Notifications - I can minimize the window while I'm working and new messages will pop up on my screen so I don't have to remember to check the channel.
  • Statuses - we always put up a status of what we're working on, I like how you can hover over user names and it will show you their statuses.
  • Overall look - I don't know if my company chose the color scheme but it's really sharp. Also love that I can use Dark Mode, easier on my eyes for sure!
Read full review
Cons
8x8, Inc.
  • do not have self service analytics
  • available reports seem to be too technical - not able to find simpler answers
  • too many products under 8x8 Express. difficult to choose what should be bought.
Read full review
Team Messengr
  • Sometimes a message will get broken up and I am unable to view it all at once.
  • It would be nice if it had a way to select a message as being unread. I like to leave messages unread as reminders but sometimes need to just read them first.
  • It won't allow me to upload a picture because it has to be of a very small size. Would be more personal if I could use a picture on my profile.
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Reliability and Availability
8x8, Inc.
No answers on this topic
Team Messengr
I've never had it be not available.
Read full review
Performance
8x8, Inc.
No answers on this topic
Team Messengr
Occasionally, files can take forever to upload and download, and the calendar integrations also don't work sometimes.
Read full review
Support Rating
8x8, Inc.
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Read full review
Team Messengr
No answers on this topic
Alternatives Considered
8x8, Inc.
8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.
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Team Messengr
Pigeon Messengr has everything in one, although there are some things that could be improved, what product doesn't? I prefer it over some of the other platforms because it is more organized for our business needs and communications, and it has several updates a month to make sure everything is working properly.
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Scalability
8x8, Inc.
No answers on this topic
Team Messengr
I have not noticed any issues for a company of about 400 employees. I imagine the channel functionality would enable fairly unlimited scaling.
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Return on Investment
8x8, Inc.
  • Being able to listen to phone calls when there is a discrepancy
  • Keeping the honest honest by knowing we can listen to calls
  • Easy to communicate internally, been very helpful and time saving
Read full review
Team Messengr
  • Positive - less time wasted on emails
  • Positive - less expensive than having a chat tool and a video tool (and phones!)
  • Negative - sometimes tone is hard to convey in text, and this has led to a couple of misunderstandings
Read full review
ScreenShots

8x8 Express Screenshots

Screenshot of