8x8 Express (discontinued) vs. RingCentral MVP

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Express (discontinued)
Score 7.1 out of 10
N/A
8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.N/A
RingCentral MVP
Score 7.7 out of 10
N/A
RingCentral MVP is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.
$19.99
per month
Pricing
8x8 Express (discontinued)RingCentral MVP
Editions & Modules
No answers on this topic
Essentials (up to 20 users)
$19.99
per user/per month
Standard
$27.99
per user/per month
Premium
$34.99
per user/per month
Ultimate
$49.99
per user/per month
Offerings
Pricing Offerings
8x8 Express (discontinued)RingCentral MVP
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)
More Pricing Information
Community Pulse
8x8 Express (discontinued)RingCentral MVP
Considered Both Products
8x8 Express (discontinued)

No answer on this topic

RingCentral MVP
Chose RingCentral MVP
In my experience, RingCentral MVP is much less complicated to install and configure than products like mitel and 3CX. I think RingCentral MVP is much more reliable than 8x8 with a much higher quality in calls.
Chose RingCentral MVP
RingCentral continues to outperform the competition in features, security, and reliability. Every time we evaluate and test drive other services we find that they don't compare in some significant way with RingCentral. That we have been a client since their first 18 months of …
Top Pros
Top Cons
Features
8x8 Express (discontinued)RingCentral MVP
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
8x8 Express (discontinued)
8.0
6 Ratings
2% below category average
RingCentral MVP
-
Ratings
High quality audio8.06 Ratings00 Ratings
High quality video8.03 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
8x8 Express (discontinued)
8.5
2 Ratings
4% above category average
RingCentral MVP
-
Ratings
Desktop sharing8.52 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
8x8 Express (discontinued)
8.7
2 Ratings
8% above category average
RingCentral MVP
-
Ratings
Calendar integration9.02 Ratings00 Ratings
Meeting initiation7.92 Ratings00 Ratings
Record meetings / events9.02 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
8x8 Express (discontinued)
8.5
2 Ratings
7% above category average
RingCentral MVP
-
Ratings
Live chat8.52 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
8x8 Express (discontinued)
9.3
5 Ratings
20% above category average
RingCentral MVP
-
Ratings
User authentication9.05 Ratings00 Ratings
Participant roles & permissions9.54 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Express (discontinued)
8.0
6 Ratings
2% below category average
RingCentral MVP
7.6
104 Ratings
7% below category average
Hosted PBX7.44 Ratings8.357 Ratings
Multi-level Interactive Voice Response (IVR)8.05 Ratings8.375 Ratings
Directory of employee names8.66 Ratings8.392 Ratings
User templates00 Ratings6.272 Ratings
Call reports00 Ratings7.091 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Express (discontinued)
8.9
6 Ratings
7% above category average
RingCentral MVP
7.4
113 Ratings
12% below category average
Answering rules9.06 Ratings6.7101 Ratings
Call recording9.05 Ratings8.196 Ratings
Call park9.04 Ratings7.179 Ratings
Call screening9.34 Ratings8.086 Ratings
Message alerts9.25 Ratings7.1105 Ratings
Business SMS/External Messaging8.54 Ratings00 Ratings
Online Fax8.01 Ratings00 Ratings
Voicemail Transcription9.05 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Express (discontinued)
9.7
3 Ratings
12% above category average
RingCentral MVP
7.9
98 Ratings
5% below category average
Mobile app for iOS9.73 Ratings7.484 Ratings
Mobile app for Android9.62 Ratings8.570 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
8x8 Express (discontinued)
7.1
5 Ratings
10% below category average
RingCentral MVP
-
Ratings
Centralized communications management8.05 Ratings00 Ratings
Team messaging8.24 Ratings00 Ratings
Team document sharing6.01 Ratings00 Ratings
Call and meeting analytics6.03 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
8x8 Express (discontinued)
-
Ratings
RingCentral MVP
7.1
100 Ratings
15% below category average
Video conferencing00 Ratings7.078 Ratings
Audio conferencing00 Ratings7.789 Ratings
Video screen sharing00 Ratings6.449 Ratings
Instant messaging00 Ratings7.155 Ratings
Best Alternatives
8x8 Express (discontinued)RingCentral MVP
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.5 out of 10
Zoom Phone
Zoom Phone
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 Express (discontinued)RingCentral MVP
Likelihood to Recommend
7.6
(8 ratings)
7.0
(120 ratings)
Likelihood to Renew
-
(0 ratings)
9.6
(14 ratings)
Usability
-
(0 ratings)
7.2
(10 ratings)
Availability
-
(0 ratings)
8.4
(50 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
9.1
(2 ratings)
4.7
(25 ratings)
In-Person Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
-
(0 ratings)
8.5
(4 ratings)
Configurability
-
(0 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
1.0
(1 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
6.0
(1 ratings)
Professional Services
-
(0 ratings)
1.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
8x8 Express (discontinued)RingCentral MVP
Likelihood to Recommend
Discontinued Products
The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.
Read full review
RingCentral
Remote Work and Collaboration: RingCentral MVP is well-suited for organizations with remote or distributed teams. Its messaging, video, and phone capabilities facilitate seamless communication and collaboration regardless of geographical locations. Unified Communication: For businesses looking for a unified communication solution, RingCentral MVP is ideal. It integrates messaging, video conferencing, and voice calls into a single platform, providing a cohesive communication experience.
Read full review
Pros
Discontinued Products
  • So easy to use!
  • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
  • Telephone services without all the fees of a landline service
  • Auto attendant, offering recordings of our messages
Read full review
RingCentral
  • Implementation for new clients.
  • Support
  • The software and app are very intuitive and user-friendly, so it's easy to get started and get going on their system.
  • They made it very easy for me to import all our client contact information and team members as users.
  • Their online help menu is very good.
Read full review
Cons
Discontinued Products
  • We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.
Read full review
RingCentral
  • Pricing for SMB space is high compared to other solutions
  • Still lagging behind 8x8 with desk phone support and integrations
  • UI for managing Limited Extensions is significantly more cumbersome than user extensions
  • Video meeting software still lags behind industry leaders (such as Zoom and MS Teams)
  • No licensing option for Common Area Phones with routing features
Read full review
Likelihood to Renew
Discontinued Products
No answers on this topic
RingCentral
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Read full review
Usability
Discontinued Products
No answers on this topic
RingCentral
They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
Read full review
Reliability and Availability
Discontinued Products
No answers on this topic
RingCentral
Rarely is there an issue with calls dropping. An issue we sometimes have is how the transcripts mishear the caller's message and enter funny words. Customer service call-ins have been few and far between, but issues are always resolved in a professional but quick manner.
Read full review
Performance
Discontinued Products
No answers on this topic
RingCentral
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingCentral or a carrier issue.
Read full review
Support Rating
Discontinued Products
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Read full review
RingCentral
I have called RingCentral MVP a few times for assistance in setting up call handling or implementing changes in our call handling structure. The wait time to speak with an agent is usually minimal and the ones I have spoken to are excellent at walking me thru what changes I am trying to make as well as ensuring I understand what is being done so I can handle it myself next time if the need arises.
Read full review
In-Person Training
Discontinued Products
No answers on this topic
RingCentral
I really didn't know all the capabilities
Read full review
Implementation Rating
Discontinued Products
No answers on this topic
RingCentral
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Read full review
Alternatives Considered
Discontinued Products
8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.
Read full review
RingCentral
Ring Central is very user friendly, training and support are easily accessible from the desktop application. It's easier to customize your user experience. Mitel is discontinuing cloud-based systems and partnered with RingCentral, we had actually looked at RingCentral before we chose Mitel
Read full review
Contract Terms and Pricing Model
Discontinued Products
No answers on this topic
RingCentral
not to sign up for it or give them any money for a product that does not work
Read full review
Scalability
Discontinued Products
No answers on this topic
RingCentral
There is a browser version which allows the product to be used by almost anyone.
Read full review
Return on Investment
Discontinued Products
  • Being able to listen to phone calls when there is a discrepancy
  • Keeping the honest honest by knowing we can listen to calls
  • Easy to communicate internally, been very helpful and time saving
Read full review
RingCentral
  • We were able to save money by canceling our BVOIP circuits, which was a cost of 12k monthly.
  • The ability for our employees to give out one number for communication.
  • We were also able to cancel our contract with a call recording software we had.
Read full review
ScreenShots

8x8 Express (discontinued) Screenshots

Screenshot of