8x8 Express (discontinued) vs. RingCentral MVP

The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.

Incentivized

Remote Work and Collaboration: RingCentral MVP is well-suited for organizations with remote or distributed teams. Its messaging, video, and phone capabilities facilitate seamless communication and collaboration regardless of geographical locations. Unified Communication: For businesses looking for a unified communication solution, RingCentral MVP is ideal. It integrates messaging, video conferencing, and voice calls into a single platform, providing a cohesive communication experience.

Incentivized

• So easy to use!
• Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
• Telephone services without all the fees of a landline service
• Auto attendant, offering recordings of our messages

Incentivized

• Implementation for new clients.
• Support
• The software and app are very intuitive and user-friendly, so it's easy to get started and get going on their system.
• They made it very easy for me to import all our client contact information and team members as users.
• Their online help menu is very good.

Incentivized

• We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.

Incentivized

• Pricing for SMB space is high compared to other solutions
• Still lagging behind 8x8 with desk phone support and integrations
• UI for managing Limited Extensions is significantly more cumbersome than user extensions
• Video meeting software still lags behind industry leaders (such as Zoom and MS Teams)
• No licensing option for Common Area Phones with routing features

Incentivized

We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.

Incentivized

They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform

Rarely is there an issue with calls dropping. An issue we sometimes have is how the transcripts mishear the caller's message and enter funny words. Customer service call-ins have been few and far between, but issues are always resolved in a professional but quick manner.

Incentivized

Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingCentral or a carrier issue.

Incentivized

If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.

Incentivized

I have called RingCentral MVP a few times for assistance in setting up call handling or implementing changes in our call handling structure. The wait time to speak with an agent is usually minimal and the ones I have spoken to are excellent at walking me thru what changes I am trying to make as well as ensuring I understand what is being done so I can handle it myself next time if the need arises.

Incentivized

I really didn't know all the capabilities

Incentivized

If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration

Incentivized

8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.

Incentivized

Ring Central is very user friendly, training and support are easily accessible from the desktop application. It's easier to customize your user experience. Mitel is discontinuing cloud-based systems and partnered with RingCentral, we had actually looked at RingCentral before we chose Mitel

Incentivized

not to sign up for it or give them any money for a product that does not work

There is a browser version which allows the product to be used by almost anyone.

Incentivized

• Being able to listen to phone calls when there is a discrepancy
• Keeping the honest honest by knowing we can listen to calls
• Easy to communicate internally, been very helpful and time saving

Incentivized

• We were able to save money by canceling our BVOIP circuits, which was a cost of 12k monthly.
• The ability for our employees to give out one number for communication.
• We were also able to cancel our contract with a call recording software we had.

Incentivized