20 Ratings
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Top Rated
2545 Ratings
20 Ratings
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Score 7.6 out of 100

Skype for Business, now part of Microsoft Teams

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Top Rated
2545 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Feature Set Ratings

  • 8x8 Express ranks higher in 1 feature set: Performance & Compatibility of Online Events Software

Performance & Compatibility of Online Events Software

10.0

8x8 Express

100%
7.3

Skype for Business, now part of Microsoft Teams

73%
Skype for Business, now part of Microsoft Teams ranks higher in 3/4 features

High quality audio

10.0
100%
1 Rating
7.9
79%
195 Ratings

High quality video

N/A
0 Ratings
7.7
77%
190 Ratings

Low bandwidth requirements

N/A
0 Ratings
6.6
66%
187 Ratings

Mobile support

N/A
0 Ratings
7.0
70%
152 Ratings

Cloud PBX

10.0

8x8 Express

100%

Skype for Business, now part of Microsoft Teams

Feature Set Not Supported
N/A
8x8 Express ranks higher in 2/2 features

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
N/A
0 Ratings

Directory of employee names

10.0
100%
1 Rating
N/A
0 Ratings

Call Management

10.0

8x8 Express

100%

Skype for Business, now part of Microsoft Teams

Feature Set Not Supported
N/A
8x8 Express ranks higher in 7/7 features

Answering rules

10.0
100%
1 Rating
N/A
0 Ratings

Call recording

10.0
100%
1 Rating
N/A
0 Ratings

Call park

10.0
100%
1 Rating
N/A
0 Ratings

Call screening

10.0
100%
1 Rating
N/A
0 Ratings

Message alerts

10.0
100%
1 Rating
N/A
0 Ratings

Business SMS/External Messaging

10.0
100%
1 Rating
N/A
0 Ratings

Voicemail Transcription

10.0
100%
1 Rating
N/A
0 Ratings

Screen Sharing

8x8 Express

Feature Set Not Supported
N/A
7.7

Skype for Business, now part of Microsoft Teams

77%
Skype for Business, now part of Microsoft Teams ranks higher in 2/2 features

Desktop sharing

N/A
0 Ratings
8.1
81%
196 Ratings

Whiteboards

N/A
0 Ratings
7.3
73%
123 Ratings

Online Meetings / Events

8x8 Express

Feature Set Not Supported
N/A
7.7

Skype for Business, now part of Microsoft Teams

77%
Skype for Business, now part of Microsoft Teams ranks higher in 5/5 features

Calendar integration

N/A
0 Ratings
8.3
83%
179 Ratings

Meeting initiation

N/A
0 Ratings
8.2
82%
187 Ratings

Integrates with social media

N/A
0 Ratings
7.1
71%
87 Ratings

Record meetings / events

N/A
0 Ratings
7.2
72%
148 Ratings

Slideshows

N/A
0 Ratings
7.7
77%
117 Ratings

Online Events Collaboration

8x8 Express

Feature Set Not Supported
N/A
7.8

Skype for Business, now part of Microsoft Teams

78%
Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features

Live chat

N/A
0 Ratings
8.1
81%
176 Ratings

Audience polling

N/A
0 Ratings
7.7
77%
97 Ratings

Q&A

N/A
0 Ratings
7.5
75%
98 Ratings

Online Events Security

8x8 Express

Feature Set Not Supported
N/A
7.5

Skype for Business, now part of Microsoft Teams

75%
Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features

User authentication

N/A
0 Ratings
7.7
77%
147 Ratings

Participant roles & permissions

N/A
0 Ratings
7.4
74%
152 Ratings

Confidential attendee list

N/A
0 Ratings
7.4
74%
114 Ratings

Attribute Ratings

  • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
  • Skype for Business, now part of Microsoft Teams is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

8x8 Express

100%
2 Ratings
7.4

Skype for Business, now part of Microsoft Teams

74%
201 Ratings

Likelihood to Renew

8x8 Express

N/A
0 Ratings
9.0

Skype for Business, now part of Microsoft Teams

90%
7 Ratings

Usability

8x8 Express

N/A
0 Ratings
9.0

Skype for Business, now part of Microsoft Teams

90%
14 Ratings

Support Rating

5.5

8x8 Express

55%
1 Rating
8.4

Skype for Business, now part of Microsoft Teams

84%
76 Ratings

Implementation Rating

8x8 Express

N/A
0 Ratings
7.0

Skype for Business, now part of Microsoft Teams

70%
4 Ratings

Likelihood to Recommend

8x8, Inc.

Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.
Read full review

Microsoft

Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.
Read full review

Pros

8x8, Inc.

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Read full review

Microsoft

  • Quickly check a user's status and communicate with them.
  • Video conferencing is breathtaking, and the voice quality is excellent.
  • It's a very user-friendly site with straightforward responses.
  • Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
  • The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
  • This tool is easy to use and integrates with Calendar to view team members' schedules.
Read full review

Cons

8x8, Inc.

  • None, so easy for us to use
  • Very responsive the one time we had a billing issue
Read full review

Microsoft

  • Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
  • Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
  • It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
  • Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.
Read full review

Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Skype for Business, now part of Microsoft Teams

    Starting Price

    Editions & Modules

    Skype for Business, now part of Microsoft Teams editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      8x8, Inc.

      No answers on this topic

      Microsoft

      The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
      Read full review

      Usability

      8x8, Inc.

      No answers on this topic

      Microsoft

      Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
      Read full review

      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
      Read full review

      Microsoft

      I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
      Read full review

      Implementation Rating

      8x8, Inc.

      No answers on this topic

      Microsoft

      Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
      Read full review

      Alternatives Considered

      8x8, Inc.

      I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
      Read full review

      Microsoft

      For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
      Read full review

      Return on Investment

      8x8, Inc.

      • Positive impact - pricing is right, service is easy to use.
      • Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
      • We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless
      Read full review

      Microsoft

      • Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
      • Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.
      Read full review

      Screenshots

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