11 Ratings
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Top Rated
2282 Ratings
11 Ratings
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Score 7.5 out of 100

Skype for Business (formerly Lync), now part of Microsoft Teams

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Top Rated
2282 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business does the job it is designed for adequately and admirably. Our organization uses it to ensure all staff are able to contact each other via their work phone numbers, no matter whether they are working in the office, at home, or somewhere else entirely. To this end, it is very effective.
Adam Jackson FGCLP MAHRI | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
7.4
High quality audio
8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
8.0
High quality video
8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
7.8
Low bandwidth requirements
8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
6.7
Mobile support
8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
7.1

Screen Sharing

8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Desktop sharing
8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
8.1
Whiteboards
8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
7.2

Online Meetings / Events

8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Calendar integration
8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
8.2
Meeting initiation
8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
8.2
Integrates with social media
8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
7.0
Record meetings / events
8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
7.5
Slideshows
8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6

Online Events Collaboration

8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Live chat
8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
8.2
Audience polling
8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
7.3
Q&A
8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
7.5

Online Events Security

8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
7.5
User authentication
8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Participant roles & permissions
8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Confidential attendee list
8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
7.1

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

  • Group Chat option allows multiple people to have a conversation away from the main presentation
  • Integration with Microsoft Office allows easy usage of excel, PowerPoint and other MS programs
  • Easy calendar integration for Microsoft Outlook
  • Mobile interface is very easy and intuitive
Mark DiNallo | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

  • Probably the biggest area is the video element as it has historically struggled in this area.
  • The need to be forced to federate with another organisation by providing yours and enabling the other organisation settings is a bit tedious but once done, allows for simple collaboration between third-parties.
  • Functionality wise, as it's an older product and being superseded by MS Teams, it feels as if it's run its course but was very good for what it does/did at the time.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

8x8 Express

No score
No answers yet
No answers on this topic

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 9.6
Based on 8 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Emiliano Monterubbianesi | TrustRadius Reviewer

Usability

8x8 Express

No score
No answers yet
No answers on this topic

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 8.4
Based on 14 answers
Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
Anonymous | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 8.3
Based on 78 answers
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
Sarah Bandy | TrustRadius Reviewer

Implementation Rating

8x8 Express

No score
No answers yet
No answers on this topic

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 7.0
Based on 4 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

We have switched to Teams, and it does offer a lot more so I think that it was the right choice, but Skype [for Business (formerly Lync)] was a very functional tool. The main issues were the bandwidth issues. The work computers aren't particularly high in RAM or processing speed so it would lag quite a bit. It worked well and was fairly intuitive otherwise.
Heather Hicks | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

  • We almost lost our biggest client because of the poor performance early on in our implementation...the online meetings were poor quality for audio and bandwidth refreshing
  • Many of the employees in our company disliked the quality so much, they started to sign up for free Cisco WebEx accounts to use instead
  • The majority of employees in our company lost trust in our CTO because of his decision to switch from Cisco WebEx to Skype for Business
Randy Palmer | TrustRadius Reviewer

Screenshots

8x8 Express

Skype for Business (formerly Lync), now part of Microsoft Teams

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype for Business (formerly Lync), now part of Microsoft Teams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6

Likelihood to Renew

8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
9.6

Usability

8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
8.4

Support Rating

8x8 Express
5.5
Skype for Business (formerly Lync), now part of Microsoft Teams
8.3

Implementation Rating

8x8 Express
Skype for Business (formerly Lync), now part of Microsoft Teams
7.0

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