What users are saying about
21 Ratings
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Score 7.5 out of 100
2 Ratings
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Score 9.9 out of 100

Feature Set Ratings

  • Solgari Cloud Communications ranks higher in 2 feature sets: Cloud PBX, Call Management
  • 8x8 Express and Solgari Cloud Communications are tied in 1 feature set: Mobile apps

Performance & Compatibility of Online Events Software

7.8

8x8 Express

78%

Solgari Cloud Communications

Feature Set Not Supported
N/A
8x8 Express ranks higher in 2/2 features

High quality audio

8.0
80%
5 Ratings
N/A
0 Ratings

High quality video

7.5
75%
2 Ratings
N/A
0 Ratings

Screen Sharing

8.5

8x8 Express

85%

Solgari Cloud Communications

Feature Set Not Supported
N/A
8x8 Express ranks higher in 1/1 features

Desktop sharing

8.5
85%
2 Ratings
N/A
0 Ratings

Online Meetings / Events

8.3

8x8 Express

83%

Solgari Cloud Communications

Feature Set Not Supported
N/A
8x8 Express ranks higher in 3/3 features

Calendar integration

9.0
90%
1 Rating
N/A
0 Ratings

Meeting initiation

7.0
70%
1 Rating
N/A
0 Ratings

Record meetings / events

9.0
90%
1 Rating
N/A
0 Ratings

Online Events Collaboration

8.0

8x8 Express

80%

Solgari Cloud Communications

Feature Set Not Supported
N/A
8x8 Express ranks higher in 1/1 features

Live chat

8.0
80%
1 Rating
N/A
0 Ratings

Online Events Security

9.3

8x8 Express

93%

Solgari Cloud Communications

Feature Set Not Supported
N/A
8x8 Express ranks higher in 2/2 features

User authentication

9.0
90%
4 Ratings
N/A
0 Ratings

Participant roles & permissions

9.7
97%
3 Ratings
N/A
0 Ratings

Cloud PBX

7.8

8x8 Express

78%
9.6

Solgari Cloud Communications

96%
Solgari Cloud Communications ranks higher in 5/5 features

Hosted PBX

7.0
70%
3 Ratings
10.0
100%
1 Rating

Multi-level Interactive Voice Response (IVR)

7.8
78%
4 Ratings
10.0
100%
1 Rating

Directory of employee names

8.6
86%
5 Ratings
10.0
100%
1 Rating

User templates

N/A
0 Ratings
8.0
80%
1 Rating

Call reports

N/A
0 Ratings
10.0
100%
1 Rating

Call Management

8.9

8x8 Express

89%
9.2

Solgari Cloud Communications

92%
8x8 Express ranks higher in 6/8 features

Answering rules

9.0
90%
5 Ratings
10.0
100%
1 Rating

Call recording

9.0
90%
4 Ratings
10.0
100%
1 Rating

Call park

9.0
90%
3 Ratings
8.0
80%
1 Rating

Call screening

9.3
93%
3 Ratings
9.0
90%
1 Rating

Message alerts

9.3
93%
4 Ratings
9.0
90%
1 Rating

Business SMS/External Messaging

8.3
83%
3 Ratings
N/A
0 Ratings

Online Fax

8.0
80%
1 Rating
N/A
0 Ratings

Voicemail Transcription

9.0
90%
4 Ratings
N/A
0 Ratings

Mobile apps

10.0

8x8 Express

100%
10.0

Solgari Cloud Communications

100%
8x8 Express ranks higher in 2/2 features

Mobile app for iOS

10.0
100%
2 Ratings
N/A
0 Ratings

Mobile app for Android

10.0
100%
1 Rating
10.0
100%
1 Rating

Unified Communications Platform and Collaboration

6.9

8x8 Express

69%

Solgari Cloud Communications

Feature Set Not Supported
N/A
8x8 Express ranks higher in 4/4 features

Centralized communications management

7.8
78%
4 Ratings
N/A
0 Ratings

Team messaging

8.0
80%
3 Ratings
N/A
0 Ratings

Team document sharing

6.0
60%
1 Rating
N/A
0 Ratings

Call and meeting analytics

6.0
60%
3 Ratings
N/A
0 Ratings

Attribute Ratings

  • Solgari Cloud Communications is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.6

8x8 Express

76%
6 Ratings
10.0

Solgari Cloud Communications

100%
1 Rating

Support Rating

5.5

8x8 Express

55%
1 Rating

Solgari Cloud Communications

N/A
0 Ratings

Likelihood to Recommend

8x8, Inc.

Was a great solution to have during the pandemic, gave us the flexibility to just pick up equipment and work from home, very little was required to reconfigure it to carry on working. Gives users the options between having a desk phone or using a softphone. Click to dial speeds up the process for support staff.
Read full review

Solgari

Excellent for small and large companies. Great for sales staff who need to work remotely. No need for inside sales to be in the office all the time.
Read full review

Pros

8x8, Inc.

  • So easy to use!
  • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
  • Telephone services without all the fees of a landline service
  • Auto attendant, offering recordings of our messages
Read full review

Solgari

  • Great call quality
  • Love that I've been able to listen into sales calls
  • Love that I've been able to record all our sales calls
  • Love that I've been able to whisper to staff on their sales calls, helping to answer the clients questions whilst they are still on the call
  • Great cloud technology that supports sales staff working remotely
Read full review

Cons

8x8, Inc.

  • do not have self service analytics
  • available reports seem to be too technical - not able to find simpler answers
  • too many products under 8x8 Express. difficult to choose what should be bought.
Read full review

Solgari

  • 3CX keypad could be more intuitive
Read full review

Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Solgari Cloud Communications

    Starting Price

    Editions & Modules

    Solgari Cloud Communications editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
      Read full review

      Solgari

      No answers on this topic

      Alternatives Considered

      8x8, Inc.

      I don't get to choose who we use. We used Vonage and now we use 8x8 Express. I like 8x8 Express because it is easier to use and more user friendly. The app saves so much time when you need to get a hold of someone because the contacts are integrated in the app.
      Read full review

      Solgari

      Solgari is way better than Skype or Google hangouts. I love the simplicity of it's usage and how easy the sales team can listen into and records calls.
      Read full review

      Return on Investment

      8x8, Inc.

      • Allowed quick switch to home working.
      • Flexibility for users to redirect calls.
      • Good reporting to see where extra capacity was needed.
      Read full review

      Solgari

      • Kept our costs low
      • Accelerate our revenue as the software is great for coaching new hires and sales staff
      Read full review

      Screenshots

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