What users are saying about
8 Ratings
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Score 7.3 out of 100
2 Ratings
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Score 9.9 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Solgari Cloud Communications

Excellent for small and large companies. Great for sales staff who need to work remotely. No need for inside sales to be in the office all the time.
Liz Fulham | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 Express
Solgari Cloud Communications
9.6
Hosted PBX
8x8 Express
Solgari Cloud Communications
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Express
Solgari Cloud Communications
10.0
User templates
8x8 Express
Solgari Cloud Communications
8.0
Call reports
8x8 Express
Solgari Cloud Communications
10.0
Directory of employee names
8x8 Express
Solgari Cloud Communications
10.0

Call Management

8x8 Express
Solgari Cloud Communications
9.2
Answering rules
8x8 Express
Solgari Cloud Communications
10.0
Call recording
8x8 Express
Solgari Cloud Communications
10.0
Call park
8x8 Express
Solgari Cloud Communications
8.0
Call screening
8x8 Express
Solgari Cloud Communications
9.0
Message alerts
8x8 Express
Solgari Cloud Communications
9.0

Mobile apps

8x8 Express
Solgari Cloud Communications
10.0
Mobile app for Android
8x8 Express
Solgari Cloud Communications
10.0

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Solgari Cloud Communications

  • Great call quality
  • Love that I've been able to listen into sales calls
  • Love that I've been able to record all our sales calls
  • Love that I've been able to whisper to staff on their sales calls, helping to answer the clients questions whilst they are still on the call
  • Great cloud technology that supports sales staff working remotely
Liz Fulham | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Solgari Cloud Communications

  • 3CX keypad could be more intuitive
Liz Fulham | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Solgari Cloud Communications

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Solgari Cloud Communications

Solgari is way better than Skype or Google hangouts. I love the simplicity of it's usage and how easy the sales team can listen into and records calls.
Liz Fulham | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Solgari Cloud Communications

  • Kept our costs low
  • Accelerate our revenue as the software is great for coaching new hires and sales staff
Liz Fulham | TrustRadius Reviewer

Screenshots

8x8 Express

Solgari Cloud Communications

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Solgari Cloud Communications

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
Solgari Cloud Communications
10.0

Support Rating

8x8 Express
5.5
Solgari Cloud Communications

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