8x8 Express vs Twilio

Likelihood to Recommend

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.

Read full review

Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

View all 1 answers on this topic

If you've ever gone to use a multi-factor authenticated app, and not had your authentication device nearby, but had another device on-hand, Authy is for you. Authy makes it easy to turn any of your devices into your second factor for authentication, ensuring that your codes are always at hand. Even if you don't want to use multiple devices, users will appreciate the ability to back up their authentication codes, so that if their authentication device is ever lost, they can easily recover the codes to a new device, without having to re-register the new device with their applications.

Read full review

Verified User

Engineer in Research & Development

Pharmaceuticals Company, 5001-10,000 employees

View all 31 answers on this topic

Feature Rating Comparison

8x8 Express

Twilio

Agent dashboard

Validate callers

Outbound response

Call forwarding

Warm transfer

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

8x8 Express

Twilio

Inbound call routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Being able to forward calls to my cell phone when I am out of office.
So much functionality. So many options.
One set price instead of a bunch of add-on fees.

Read full review

Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

View all 1 answers on this topic

Easy implementation. Just a few lines of code.
Custom numbers for area codes (we have one in each different city).
Cost effective. Very cheap not only for a number (about $1 or so per number per month) but also for sending out automated SMS.
Good overview dashboards to see activity, send rates, and deliverability.
Number verification (so the text that makes you input a code) something we haven't used but will be adding in in the near future.

Read full review

Evan Laird

Chief Marketing Officer

DinelyInternet, 1-10 employees

View all 31 answers on this topic

Cons

Setup is a pain.
Transferring numbers take a long time.

Read full review

Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

View all 1 answers on this topic

There is some latency when calling international phone numbers.
You are charged for both incoming and outgoing calls so your costs can go up quite quickly depending on usage.
VoIP laws come into the picture depending on where you are located. You may need to get your IP whitelisted by your provider to allow VoIP calls within your location if this is the case for you. Would be great if Twilio could assist with this aspect.

Read full review

Verified User

Program Manager in Product Management

Human Resources Company, 11-50 employees

View all 31 answers on this topic

Usability

No score

No answers yet

No answers on this topic

Twilio 9.0

Based on 1 answer

It really cannot get much easier. Simply sign in, verify the device and off you go. I have found Authy to be very easy and almost identical across all the devices I use. I am disappointed about the slow update process. Authy could use some updating, but I have not seen it yet.

Read full review

Verified User

Manager in Information Technology

Higher Education Company, 51-200 employees

View all 1 answers on this topic

Support Rating

8x8 Express 5.5

Based on 1 answer

If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.

Read full review

Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

View all 1 answers on this topic

Twilio 7.3

Based on 14 answers

I've never had to contact Authy's support. Of course, that's because Authy is so simple and easy to use that there hasn't been any need to. Authy correctly implements the time-based one-time password (TOTP) protocol, and becomes it conforms to the standard, it easily replaces Google Authenticator for your needs.

Read full review

Verified User

Engineer in Research & Development

Pharmaceuticals Company, 5001-10,000 employees

View all 14 answers on this topic

Alternatives Considered

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.

Read full review

Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

View all 1 answers on this topic

Google Authenticator — There's no contest here, Authy feels like a much better choice. It's much easier to recover from a lost phone, and it's one less Google app on my phone.1Password — This is actually the next product we plan to evaluate; it's more promising for sharing accounts across multiple users.

Read full review

Jeff Eaton

Senior Digital Strategist

LullabotInternet, 51-200 employees

View all 31 answers on this topic

Return on Investment

We are still learning all the nuances but we miss much fewer calls.
Transitioning calls to the appropriate person is much easier.
Ease of use.

Read full review

Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

View all 1 answers on this topic

Our ROI was improved compared to our previous providers. Twilio Voice fees are very reasonable comparing with similar alternatives.
We can add easily new phone numbers for as little as US$1 for newcomers and offices, just with the click of a button inside Twilio admin console.

Read full review

Verified User

Manager in Information Technology

Computer Software Company, 51-200 employees

View all 31 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

8x8 Express Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Twilio Editions & Modules

Edition

Local Calls	$0.013¹
Toll-Free Calls	$0.013¹
Browser / App Calls	$0.040¹

Per Minute

Additional Pricing Details

—

Rating Summary

8x8 Express

Twilio

8x8 Express

Twilio

8x8 Express

Twilio

8x8 Express

Twilio

Likelihood to Recommend

8x8 Express

Twilio

Feature Rating Comparison

Agent dashboard

Validate callers

Outbound response

Call forwarding

Warm transfer

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

8x8 Express

Twilio

Cons

8x8 Express

Twilio

Usability

8x8 Express

Twilio

Support Rating

8x8 Express

Twilio

Alternatives Considered

8x8 Express

Twilio

Return on Investment

8x8 Express

Twilio

Screenshots

8x8 Express

Twilio

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

8x8 Express Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Twilio Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison