8 Ratings
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Score 7.4 out of 100
18 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

West Unified Communications Services (InterCall)

It is well suited in our organization for their large department Monday meetings and meetings such as that. Would not really be needed for a conference call with only 10 people or less attending.
Jonelle Lippincott | TrustRadius Reviewer

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

West Unified Communications Services (InterCall)

  • Large conference calls
  • Reliable calling technology
  • Easy to call in with no confusion
Jonelle Lippincott | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

West Unified Communications Services (InterCall)

  • Hold music is normally loud and not pleasant
Jonelle Lippincott | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

West Unified Communications Services (InterCall)

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

West Unified Communications Services (InterCall)

We only use intercall and always have, our in house phone system is Cisco.
Jonelle Lippincott | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

West Unified Communications Services (InterCall)

  • It does cost our company money so we try to give out numbers only when needed
Jonelle Lippincott | TrustRadius Reviewer

Screenshots

8x8 Express

West Unified Communications Services (InterCall)

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

West Unified Communications Services (InterCall)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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