What users are saying about
11 Ratings
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Top Rated
2982 Ratings
11 Ratings
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Score 7.5 out of 100

Zoom

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Top Rated
2982 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Zoom

Zoom has a smooth interface and the simultaneous audio, video conferencing features, and screen sharing options are mentionable advantages. For saving time and increased efficiency of meetings, Zoom is one of the best communication tools. Zoom is unfitted for unlimited time-based virtual meetings without any cost. It does not have [an] instant link creating facility like google meet.
Md. Sajjad Hossen | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

8x8 Express
Zoom
8.3
High quality audio
8x8 Express
Zoom
8.5
High quality video
8x8 Express
Zoom
8.6
Low bandwidth requirements
8x8 Express
Zoom
7.4
Mobile support
8x8 Express
Zoom
8.7

Screen Sharing

8x8 Express
Zoom
8.7
Desktop sharing
8x8 Express
Zoom
8.9
Whiteboards
8x8 Express
Zoom
8.4

Online Meetings / Events

8x8 Express
Zoom
8.4
Calendar integration
8x8 Express
Zoom
8.3
Meeting initiation
8x8 Express
Zoom
8.8
Integrates with social media
8x8 Express
Zoom
7.8
Record meetings / events
8x8 Express
Zoom
8.6
Slideshows
8x8 Express
Zoom
8.5

Online Events Collaboration

8x8 Express
Zoom
8.3
Live chat
8x8 Express
Zoom
8.6
Audience polling
8x8 Express
Zoom
8.0
Q&A
8x8 Express
Zoom
8.3

Online Events Security

8x8 Express
Zoom
8.3
User authentication
8x8 Express
Zoom
8.4
Participant roles & permissions
8x8 Express
Zoom
8.4
Confidential attendee list
8x8 Express
Zoom
8.2

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Zoom

  • Recording Options — Zoom's local recording capability allows both free and paid members to record conferences. Cloud recording enables users to record audio, video, and chat text and share it with Dropbox, YouTube, and Vimeo.
  • Design that Makes Sense — Zoom's design focuses on simplicity and ease of use. Three easy actions allow users to join a meeting without installing anything. With the app's clean, uncluttered interface you only see the most important elements on the home screen.
  • Supports Large Audiences – Some conference call providers only allow 25-100 people in a video or audio meeting. Large meeting licenses from Zoom allow you to have meetings with 500-1,000 people.
Elias Hossain Biplob | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Zoom

  • The mobile application does not display some of the features that are available on the desktop version also it should be integrated with Dropbox or other similar applications so that one can have the full backup of the data.
  • Another drawback is, sometimes I have to face voice distortion. My internet connection is very strong, I do not know why I have [...] face distortion.
  • In addition, sometimes the connection break up [causes] trouble in connecting with my team members and it takes [a] good amount of time. Also, Zoom limits you about the credit hour of your meeting sessions.
David Braun | TrustRadius Reviewer

Likelihood to Renew

8x8 Express

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

8x8 Express

No score
No answers yet
No answers on this topic

Zoom

Zoom 8.5
Based on 17 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

8x8 Express

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

8x8 Express

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Zoom

Zoom 3.8
Based on 31 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

8x8 Express

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Zoom

Used Skype until 2018 or so when it appeared they dropped features like screen share, critical to my business. So I asked my techie friends what to use, and all pointed to Zoom. I switched and have not looked back. Then March 2020 happened and *everyone* was suddenly on Zoom.
Joanne Meehl | TrustRadius Reviewer

Scalability

8x8 Express

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Zoom

  • Zoom has really helped our travel costs! Zoom's technology has made it possible for us to have a wonderful uninterrupted high-quality experience. With such a high standard met for video conferencing, the need for meeting in person or traveling for meetings has shrunk significantly, which has also helped shrink our carbon footprint.
  • Zoom has helped us significantly increase our productivity. Most of our information users weren't using our previous tech because the experience just wasn't there. With Zoom, they feel more confident in the video tech, and that has increased engagement during meetings ten-fold.
Charles Browder | TrustRadius Reviewer

Screenshots

8x8 Express

Zoom

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Express Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector$491
Business19.991
  1. per month
SaaS Edition
BasicFree1
Pro14.992
Business19.992
Enterprise19.992
  1. Free
  2. per month/per license
Additional Pricing Details
Discounts available for each plan if you pay annually.

Rating Summary

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