What users are saying about
8 Ratings
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Top Rated
1759 Ratings
8 Ratings
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Score 7.3 out of 100

Zoom

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Top Rated
1759 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Zoom

If you have to video conference anyone, and I do mean ANYone, Zoom is the perfect platform for that. Part of my job is helping our company adopt new technologies that we purchase, and Zoom is our preferred method. Maybe for an intimate setting or a performance review, I wouldn't use Zoom? But for almost any other scenario, I would recommend using Zoom.
Charles Browder | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

8x8 Express
Zoom
8.2
High quality audio
8x8 Express
Zoom
8.9
High quality video
8x8 Express
Zoom
9.0
Low bandwidth requirements
8x8 Express
Zoom
7.9
Mobile support
8x8 Express
Zoom
7.0

Screen Sharing

8x8 Express
Zoom
8.8
Desktop sharing
8x8 Express
Zoom
9.3
Whiteboards
8x8 Express
Zoom
8.3

Online Meetings / Events

8x8 Express
Zoom
8.6
Calendar integration
8x8 Express
Zoom
8.6
Meeting initiation
8x8 Express
Zoom
8.9
Integrates with social media
8x8 Express
Zoom
7.7
Record meetings / events
8x8 Express
Zoom
9.0
Slideshows
8x8 Express
Zoom
8.8

Online Events Collaboration

8x8 Express
Zoom
8.5
Live chat
8x8 Express
Zoom
8.8
Audience polling
8x8 Express
Zoom
8.4
Q&A
8x8 Express
Zoom
8.4

Online Events Security

8x8 Express
Zoom
8.6
User authentication
8x8 Express
Zoom
8.8
Participant roles & permissions
8x8 Express
Zoom
8.6
Confidential attendee list
8x8 Express
Zoom
8.5

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Zoom

  • When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Dylan Smith | TrustRadius Reviewer

Likelihood to Renew

8x8 Express

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

8x8 Express

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.7
Based on 16 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

8x8 Express

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

8x8 Express

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Zoom

Zoom 7.8
Based on 16 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

8x8 Express

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.7
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty | TrustRadius Reviewer

Scalability

8x8 Express

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin | TrustRadius Reviewer

Screenshots

8x8 Express

Zoom

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Express Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Rating Summary

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