What users are saying about
14 Ratings
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Top Rated
4851 Ratings
14 Ratings
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Score 7.6 out of 100

Zoom

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Top Rated
4851 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

  • 8x8 Express ranks higher in 1 feature set: Performance & Compatibility of Online Events Software

Performance & Compatibility of Online Events Software

10.0

8x8 Express

100%
8.1

Zoom

81%
8x8 Express ranks higher in 1/2 features

High quality audio

10.0
100%
1 Rating
8.4
84%
693 Ratings

High quality video

N/A
0 Ratings
8.5
85%
695 Ratings

Cloud PBX

10.0

8x8 Express

100%

Zoom

Feature Set Not Supported
N/A
8x8 Express ranks higher in 2/2 features

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
N/A
0 Ratings

Directory of employee names

10.0
100%
1 Rating
N/A
0 Ratings

Call Management

10.0

8x8 Express

100%

Zoom

Feature Set Not Supported
N/A
8x8 Express ranks higher in 7/7 features

Answering rules

10.0
100%
1 Rating
N/A
0 Ratings

Call recording

10.0
100%
1 Rating
N/A
0 Ratings

Call park

10.0
100%
1 Rating
N/A
0 Ratings

Call screening

10.0
100%
1 Rating
N/A
0 Ratings

Message alerts

10.0
100%
1 Rating
N/A
0 Ratings

Business SMS/External Messaging

10.0
100%
1 Rating
N/A
0 Ratings

Voicemail Transcription

10.0
100%
1 Rating
N/A
0 Ratings

Screen Sharing

8x8 Express

Feature Set Not Supported
N/A
8.3

Zoom

83%
Zoom ranks higher in 1/1 features

Desktop sharing

N/A
0 Ratings
8.8
88%
688 Ratings

Online Meetings / Events

8x8 Express

Feature Set Not Supported
N/A
8.2

Zoom

82%
Zoom ranks higher in 3/3 features

Calendar integration

N/A
0 Ratings
8.4
84%
616 Ratings

Meeting initiation

N/A
0 Ratings
8.5
85%
675 Ratings

Record meetings / events

N/A
0 Ratings
8.6
86%
649 Ratings

Online Events Collaboration

8x8 Express

Feature Set Not Supported
N/A
8.3

Zoom

83%
Zoom ranks higher in 1/1 features

Live chat

N/A
0 Ratings
8.6
86%
589 Ratings

Online Events Security

8x8 Express

Feature Set Not Supported
N/A
8.2

Zoom

82%
Zoom ranks higher in 2/2 features

User authentication

N/A
0 Ratings
8.2
82%
505 Ratings

Participant roles & permissions

N/A
0 Ratings
8.3
83%
558 Ratings

Attribute Ratings

  • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
  • Zoom is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

8x8 Express

100%
2 Ratings
8.5

Zoom

85%
715 Ratings

Likelihood to Renew

8x8 Express

N/A
0 Ratings
9.5

Zoom

95%
15 Ratings

Usability

8x8 Express

N/A
0 Ratings
8.8

Zoom

88%
37 Ratings

Availability

8x8 Express

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Performance

8x8 Express

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Support Rating

5.5

8x8 Express

55%
1 Rating
8.6

Zoom

86%
51 Ratings

Implementation Rating

8x8 Express

N/A
0 Ratings
10.0

Zoom

100%
14 Ratings

Configurability

8x8 Express

N/A
0 Ratings
7.0

Zoom

70%
2 Ratings

Contract Terms and Pricing Model

8x8 Express

N/A
0 Ratings
7.8

Zoom

78%
14 Ratings

Ease of integration

8x8 Express

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Product Scalability

8x8 Express

N/A
0 Ratings
10.0

Zoom

100%
1 Rating

Professional Services

8x8 Express

N/A
0 Ratings
9.1

Zoom

91%
8 Ratings

Vendor post-sale

8x8 Express

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Vendor pre-sale

8x8 Express

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Likelihood to Recommend

8x8, Inc.

Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.
Read full review

Zoom

In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
Read full review

Pros

8x8, Inc.

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Read full review

Zoom

  • It's a great way to connect around the world with minimal bandwidth consumption.
  • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
  • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
  • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
Read full review

Cons

8x8, Inc.

  • None, so easy for us to use
  • Very responsive the one time we had a billing issue
Read full review

Zoom

  • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
  • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
Read full review

Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Zoom

    Starting Price

    $0

    Editions & Modules

    Zoom editions and modules pricing
    EditionModules
    BasicFree1
    Pro$149.902
    Business$199.903
    Business Plus$250.004
    EnterpriseCustom5
    Add-On - Zoom Whiteboard$24.906
    Add-On - Large Meetingsstarting at $6007
    Add-On - Cloud Storagestarting at $1208
    Add-On Zoom Translated Captions$59
    Add-On Audio Conferencingstarting at $120010
    Add-On Zoom Phone Power PackStarting at $30011
    Add-On - Conference Room Connector$49912
    Add-On - Zoom IQ for SalesContact Sales13
    Add-On - Quality of Service SubscriptionContact Sales14

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    8x8, Inc.

    No answers on this topic

    Zoom

    We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
    Read full review

    Usability

    8x8, Inc.

    No answers on this topic

    Zoom

    Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
    Read full review

    Reliability and Availability

    8x8, Inc.

    No answers on this topic

    Zoom

    There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
    Read full review

    Performance

    8x8, Inc.

    No answers on this topic

    Zoom

    Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
    Read full review

    Support Rating

    8x8, Inc.

    If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
    Read full review

    Zoom

    As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
    Read full review

    Implementation Rating

    8x8, Inc.

    No answers on this topic

    Zoom

    If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
    Read full review

    Alternatives Considered

    8x8, Inc.

    I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
    Read full review

    Zoom

    Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
    Read full review

    Contract Terms and Pricing Model

    8x8, Inc.

    No answers on this topic

    Zoom

    Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
    Read full review

    Scalability

    8x8, Inc.

    No answers on this topic

    Zoom

    Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
    Read full review

    Professional Services

    8x8, Inc.

    No answers on this topic

    Zoom

    The professional service that Zoom offers us in a particular way has been really successful for us to diversify functions and highlight others that allow us to link our remote work in a much more effective way.
    Read full review

    Return on Investment

    8x8, Inc.

    • Positive impact - pricing is right, service is easy to use.
    • Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
    • We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless
    Read full review

    Zoom

    • It enables me to send and receive messages from my team members during video calls, handling online presentations.
    • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
    • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
    Read full review

    Screenshots

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