What users are saying about
8 Ratings
17 Ratings
8 Ratings
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Score 7.3 out of 100
17 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Zoom Phone

I think Zoom Phone falls a bit short as Call Center software, but overall, its the most reliable and best value of all the phone systems I've tried so far and I've tested, used and researched many. It really is easy to manage, and users have no trouble using it immediately with our G Suite SSO, so provisioning and rollout to new hires go so well. The only time we had trouble with our phones was during a rough week during March 2020 during the COVID panic.
Jonathan Tanis | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 Express
Zoom Phone
8.8
Hosted PBX
8x8 Express
Zoom Phone
9.5
Multi-level Interactive Voice Response (IVR)
8x8 Express
Zoom Phone
8.0
User templates
8x8 Express
Zoom Phone
10.0
Call reports
8x8 Express
Zoom Phone
9.5
Directory of employee names
8x8 Express
Zoom Phone
7.0

Call Management

8x8 Express
Zoom Phone
9.6
Answering rules
8x8 Express
Zoom Phone
10.0
Call recording
8x8 Express
Zoom Phone
9.3
Call park
8x8 Express
Zoom Phone
10.0
Call screening
8x8 Express
Zoom Phone
8.5
Message alerts
8x8 Express
Zoom Phone
10.0

VoIP system collaboration

8x8 Express
Zoom Phone
9.1
Video conferencing
8x8 Express
Zoom Phone
9.2
Audio conferencing
8x8 Express
Zoom Phone
9.2
Video screen sharing
8x8 Express
Zoom Phone
8.7
Instant messaging
8x8 Express
Zoom Phone
9.0

Mobile apps

8x8 Express
Zoom Phone
9.7
Mobile app for iOS
8x8 Express
Zoom Phone
9.3
Mobile app for Android
8x8 Express
Zoom Phone
10.0

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Zoom Phone

  • Easy to use
  • Stylish design
  • High quality audio
Anonymous | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Zoom Phone

  • I've had some slowdown on calls.
  • Would like caller ID when someone is calling rather than just in my call history.
  • Ability to use the numpad to dial numbers. Have to click the numbers instead of typing them in.
Anonymous | TrustRadius Reviewer

Usability

8x8 Express

No score
No answers yet
No answers on this topic

Zoom Phone

Zoom Phone 8.0
Based on 1 answer
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
Anonymous | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Zoom Phone

Zoom Phone 8.2
Based on 4 answers
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
Anonymous | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Zoom Phone

RingCentral and Zoom are very similar, and I am a fan of both. We ended up choosing Zoom because of how much we liked them for their Zoom Meetings product we've used for years now. It just always worked compared to WebEx, Gotomeeting, Fuze, Skype, Teams, etc. So reliability was the first choice. Talkdesk was not reliable for us when we used them briefly. We used a couple of other services for on-site PBX, hybrid cloud/hosted PBX, and tried Zendesk Talk. The on-site ones required on-site devices, and we wanted a cloud-based solution to help our remote workers and avoid complexities for IT. Verizon was strongly considered to just get everyone cell phones, but we didn't think our users would like having two cell phones and it didn't feel like a great experience for our office staff. Finally, we wanted Salesforce integration, and we would have had to upgrade our RingCentral service to do it. So I figured I might as well try out Zoom, which had a free trial and month-to-month contract. I haven't looked back since.
Jonathan Tanis | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Zoom Phone

  • No need for physical phones. Saving us purchasing multiple sets.
  • Ability to be more flexible with work, whether at the office or from home.
  • Easier to keep track of and review voicemails rather than on a physical phone.
Anonymous | TrustRadius Reviewer

Screenshots

8x8 Express

Zoom Phone

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoom Phone

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
Zoom Phone
9.2

Usability

8x8 Express
Zoom Phone
8.0

Support Rating

8x8 Express
5.5
Zoom Phone
8.2

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