What users are saying about
14 Ratings
63 Ratings
14 Ratings
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Score 7.6 out of 100
63 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • 8x8 Express ranks higher in 2 feature sets: Cloud PBX, Call Management

Performance & Compatibility of Online Events Software

10.0

8x8 Express

100%

Zoom Phone

Feature Set Not Supported
N/A
8x8 Express ranks higher in 1/1 features

High quality audio

10.0
100%
1 Rating
N/A
0 Ratings

Cloud PBX

10.0

8x8 Express

100%
8.8

Zoom Phone

88%
Zoom Phone ranks higher in 3/5 features

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
9.2
92%
6 Ratings

Directory of employee names

10.0
100%
1 Rating
9.4
94%
9 Ratings

Hosted PBX

N/A
0 Ratings
8.8
88%
5 Ratings

User templates

N/A
0 Ratings
8.5
85%
7 Ratings

Call reports

N/A
0 Ratings
8.2
82%
10 Ratings

Call Management

10.0

8x8 Express

100%
9.0

Zoom Phone

90%
8x8 Express ranks higher in 7/7 features

Answering rules

10.0
100%
1 Rating
9.2
92%
9 Ratings

Call recording

10.0
100%
1 Rating
9.5
95%
10 Ratings

Call park

10.0
100%
1 Rating
8.8
88%
6 Ratings

Call screening

10.0
100%
1 Rating
8.9
89%
8 Ratings

Message alerts

10.0
100%
1 Rating
8.8
88%
8 Ratings

Business SMS/External Messaging

10.0
100%
1 Rating
N/A
0 Ratings

Voicemail Transcription

10.0
100%
1 Rating
N/A
0 Ratings

VoIP system collaboration

8x8 Express

Feature Set Not Supported
N/A
9.4

Zoom Phone

94%
Zoom Phone ranks higher in 4/4 features

Video conferencing

N/A
0 Ratings
9.8
98%
11 Ratings

Audio conferencing

N/A
0 Ratings
10.0
100%
11 Ratings

Video screen sharing

N/A
0 Ratings
10.0
100%
11 Ratings

Instant messaging

N/A
0 Ratings
8.0
80%
8 Ratings

Mobile apps

8x8 Express

Feature Set Not Supported
N/A
9.5

Zoom Phone

95%
Zoom Phone ranks higher in 2/2 features

Mobile app for iOS

N/A
0 Ratings
9.6
96%
10 Ratings

Mobile app for Android

N/A
0 Ratings
9.4
94%
7 Ratings

Attribute Ratings

  • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
  • Zoom Phone is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

8x8 Express

100%
2 Ratings
9.5

Zoom Phone

95%
12 Ratings

Usability

8x8 Express

N/A
0 Ratings
8.0

Zoom Phone

80%
1 Rating

Support Rating

5.5

8x8 Express

55%
1 Rating
6.6

Zoom Phone

66%
4 Ratings

Likelihood to Recommend

8x8, Inc.

Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.
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Zoom

Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
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Pros

8x8, Inc.

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
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Zoom

  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
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Cons

8x8, Inc.

  • None, so easy for us to use
  • Very responsive the one time we had a billing issue
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Zoom

  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
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Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Zoom Phone

    Starting Price

    Editions & Modules

    Zoom Phone editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      8x8, Inc.

      No answers on this topic

      Zoom

      Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
      Read full review

      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
      Read full review

      Zoom

      Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
      Read full review

      Alternatives Considered

      8x8, Inc.

      I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
      Read full review

      Zoom

      The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
      Read full review

      Return on Investment

      8x8, Inc.

      • Positive impact - pricing is right, service is easy to use.
      • Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
      • We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless
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      Zoom

      • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
      • The voicemail transcription feature helps with sharing messages to different departments.
      • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
      Read full review

      Screenshots

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