Likelihood to Recommend
The only issue that I have faced so far is learning the program. Being a new admin with 8x8 X Series, you have a lot of questions and need help figuring stuff out. They have great customer service. Every page on the admin portal they have a chatbot. When you need help you can click on the chatbot and right away you are either directed to helpful documents or a customer service rep.
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Perfect for use in a noisy environment (i.e. an internet cafe/outside whilst walking) as the Active noise cancellation blocks out the noise from around you, allowing you to HEAR and crucially for far end to hear you. The base sound in the headset is particularly good for music with better capability than some more expensive dedicated music headsets (like BOSE). Battery life is exceptional and if you do end up running out, you can plug in the USB cable to your laptop and charge whilst using the headset which is super useful. Where you have BACK TO BACK meetings, long periods of use will mean you do get hot so this must be taken into consideration
Read full review Pros The system allows our employees to work from home and continue to be connected to the phone system. Meetings are easy to join & establish. Read full review Active Noise cancellation Clarity of audio (far end speakers) Build quality is premium and headset feels weighty Read full review Cons Less wait time on Service calls. Admin view is rather complex. Read full review As these are over the ear/enclosed, they are very effective, but long periods of use can end up meaning you can get sweaty/uncomfortable. Difficult to improve on this situation other than to switch between using these and an external Epos desk speaker. Read full review Alternatives Considered Read full review
Jabra is one of our other main headset suppliers, and their Evolve and Speak range are regularly used within our organisation. Sennheiser ADAPT series comes down to personal choice from users, much like how there are iOS and Android users, but the Sennheiser ADAPT range (particularly in the case of the MB660) is one of the premium headsets that users have expressed an interest in for its overall capabilities.
Read full review Return on Investment The cell phone app, 8x8 work, is great and allows users not to be tied to their desks Moves calls to other line if unanswered. Read full review For production/broadcast users, this compares favourably with dedicated music headsets but is more reasonably priced. For staff on regular VC/AUDIO calls, this has been seen as a very capable premium headset that pays for itself in terms of build quality/audio quality and battery life. Read full review ScreenShots