8x8 Contact Center vs. AgentTime Scheduler
8x8 Contact Center vs. AgentTime Scheduler
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
AgentTime Scheduler | N/A | AgentTime Scheduler is a call center workforce modeling and scheduling option, from Portage Communications. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | AgentTime Scheduler | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | AgentTime Scheduler | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | AgentTime Scheduler | |
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Likelihood to Recommend | 7.7 (135 ratings) | 8.0 (2 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 4.0 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | AgentTime Scheduler | |
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Likelihood to Recommend | 8x8, Inc. | Portage Communications |
Pros | 8x8, Inc. | Portage Communications |
Cons | 8x8, Inc. | Portage Communications |
Likelihood to Renew | 8x8, Inc. | Portage Communications No answers on this topic |
Usability | 8x8, Inc. | Portage Communications No answers on this topic |
Reliability and Availability | 8x8, Inc. | Portage Communications No answers on this topic |
Performance | 8x8, Inc. | Portage Communications No answers on this topic |
Support Rating | 8x8, Inc. | Portage Communications No answers on this topic |
In-Person Training | 8x8, Inc. | Portage Communications No answers on this topic |
Online Training | 8x8, Inc. | Portage Communications No answers on this topic |
Implementation Rating | 8x8, Inc. | Portage Communications No answers on this topic |
Alternatives Considered | 8x8, Inc. | Portage Communications |
Contract Terms and Pricing Model | 8x8, Inc. | Portage Communications No answers on this topic |
Scalability | 8x8, Inc. | Portage Communications No answers on this topic |
Return on Investment | 8x8, Inc. | Portage Communications |
ScreenShots |