What users are saying about

8x8 Virtual Contact Center

6 Ratings
Score 7.5 out of 101

AgentTime Scheduler

2 Ratings
Score 8.7 out of 101

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Likelihood to Recommend

8x8 Virtual Contact Center

It works well in the model which we're using it for which is an 'overflow' situation. It would work fine for people calling in and choosing various options to get routed to different groups. It is scalable and flexible to use for various workflows. What I can't speak to is the limitations of the scalability. So I can't speak to using this on a larger level.
Bryan Simms profile photo

AgentTime Scheduler

Easy for employees to adjust everything on time and it has smart scheduling features as compared to other software. AgentTime Scheduler is always one step ahead of others. However, the problem encountered by customers is that they cannot manage to sign in to the system to print schedules prepared for them and we keep getting negative feedback.
Barbara Johnson profile photo

Feature Rating Comparison

Contact Center Software

8x8 Virtual Contact Center
8.8
AgentTime Scheduler
Agent dashboard
8x8 Virtual Contact Center
8.0
AgentTime Scheduler
Validate callers
8x8 Virtual Contact Center
9.0
AgentTime Scheduler
Outbound response
8x8 Virtual Contact Center
10.0
AgentTime Scheduler
Call forwarding
8x8 Virtual Contact Center
10.0
AgentTime Scheduler
Click-to-call (CTC)
8x8 Virtual Contact Center
8.0
AgentTime Scheduler
Warm transfer
8x8 Virtual Contact Center
9.0
AgentTime Scheduler
Predictive dialing
8x8 Virtual Contact Center
8.0
AgentTime Scheduler
Interactive voice response
8x8 Virtual Contact Center
8.0
AgentTime Scheduler
Call scripts
8x8 Virtual Contact Center
9.0
AgentTime Scheduler
Call tracking
8x8 Virtual Contact Center
9.0
AgentTime Scheduler

Workforce Optimization (WFO)

8x8 Virtual Contact Center
8.8
AgentTime Scheduler
Inbound call routing
8x8 Virtual Contact Center
10.0
AgentTime Scheduler
Recording
8x8 Virtual Contact Center
9.0
AgentTime Scheduler
Quality management
8x8 Virtual Contact Center
9.0
AgentTime Scheduler
Call analytics
8x8 Virtual Contact Center
8.0
AgentTime Scheduler
Historical reporting
8x8 Virtual Contact Center
7.5
AgentTime Scheduler
Live reporting
8x8 Virtual Contact Center
9.0
AgentTime Scheduler

Pros

  • Makes it easy for patients to get routed to additional employees to take their call.
  • Fairly easy and intuitive interface for staff to track calls taken, time required, and end result.
  • Has the flexibility to manage multiple workflows for multiple lines of business or needs.
Bryan Simms profile photo
  • Customers can log in the system 7/24 without facing any problems.
  • AgentTime has the best features and safe connections for the staff.
  • Workers can send messages on time when the school has some class cancelations to all students.
Barbara Johnson profile photo

Cons

  • For our business needs and workflow the Virtual Contact Center does not have sufficient deficiencies that warrant pointing out. We'd be nitpicking at that point.
Bryan Simms profile photo
  • Price of it might be expensive for small business but the product can still be used by any type of business.
  • Logging into the system is taking some time. It should be checked to see what is going on inside the system.
  • The scheduled time which is sent via e-mail is not received on time. It may have some bug problems.
Barbara Johnson profile photo

Alternatives Considered

We made our decision over a decade ago and have not considered anything else since.
Ron Peri profile photo
We had many problems with a similar program in the organization and we decided we are interested in another software for time schedule and some of our customers recommended AgentTime Scheduler. We then used it for testing. Our first impression was positive about the software after spending 3 weeks and immediately we started to use it in the whole organization.
Barbara Johnson profile photo

Return on Investment

  • There are very few missed calls across 1/3 of our locations so we can safely state that customer service has improved across that group of locations.
  • Fewer missed calls leads to an increase in appointments scheduled which leads to more staff being booked and more revenue for the company.
Bryan Simms profile photo
  • Customers experiencing sign-in problems.
  • Taking responses from our staff on time satisfies our customers.
  • The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this.
Barbara Johnson profile photo

Pricing Details

8x8 Virtual Contact Center

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

AgentTime Scheduler

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details