8x8 Virtual Contact Center

6 Ratings
Score 7.5 out of 101

ChaseData Call Center Software

1 Ratings
Score 10 out of 101

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Likelihood to Recommend

8x8 Virtual Contact Center

It works well in the model which we're using it for which is an 'overflow' situation. It would work fine for people calling in and choosing various options to get routed to different groups. It is scalable and flexible to use for various workflows. What I can't speak to is the limitations of the scalability. So I can't speak to using this on a larger level.
Bryan Simms profile photo

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves profile photo

Feature Rating Comparison

Contact Center Software

8x8 Virtual Contact Center
8.8
ChaseData Call Center Software
7.0
Agent dashboard
8x8 Virtual Contact Center
8.0
ChaseData Call Center Software
7.0
Validate callers
8x8 Virtual Contact Center
9.0
ChaseData Call Center Software
7.0
Outbound response
8x8 Virtual Contact Center
10.0
ChaseData Call Center Software
7.0
Call forwarding
8x8 Virtual Contact Center
10.0
ChaseData Call Center Software
7.0
Click-to-call (CTC)
8x8 Virtual Contact Center
8.0
ChaseData Call Center Software
7.0
Warm transfer
8x8 Virtual Contact Center
9.0
ChaseData Call Center Software
7.0
Predictive dialing
8x8 Virtual Contact Center
8.0
ChaseData Call Center Software
7.0
Interactive voice response
8x8 Virtual Contact Center
8.0
ChaseData Call Center Software
Call scripts
8x8 Virtual Contact Center
9.0
ChaseData Call Center Software
7.0
Call tracking
8x8 Virtual Contact Center
9.0
ChaseData Call Center Software
7.0

Workforce Optimization (WFO)

8x8 Virtual Contact Center
8.8
ChaseData Call Center Software
7.0
Inbound call routing
8x8 Virtual Contact Center
10.0
ChaseData Call Center Software
7.0
Recording
8x8 Virtual Contact Center
9.0
ChaseData Call Center Software
7.0
Quality management
8x8 Virtual Contact Center
9.0
ChaseData Call Center Software
7.0
Call analytics
8x8 Virtual Contact Center
8.0
ChaseData Call Center Software
7.0
Historical reporting
8x8 Virtual Contact Center
7.5
ChaseData Call Center Software
7.0
Live reporting
8x8 Virtual Contact Center
9.0
ChaseData Call Center Software
7.0
Omnichannel inbound routing
8x8 Virtual Contact Center
ChaseData Call Center Software
7.0

Pros

  • Makes it easy for patients to get routed to additional employees to take their call.
  • Fairly easy and intuitive interface for staff to track calls taken, time required, and end result.
  • Has the flexibility to manage multiple workflows for multiple lines of business or needs.
Bryan Simms profile photo
  • Easy to import and manage data. It handles a hundred thousand leads or just a handful with equal ease.
  • Great managing application. Makes it easy to monitor reps and call flow across inbound and outbound campaigns. Full suite of report generating apps.
  • The best Tech Support people I have ever worked with. Danielle, Guillermo and the rest of their crew are friendly and knowledgeable.
Arlen Graves profile photo

Cons

  • For our business needs and workflow the Virtual Contact Center does not have sufficient deficiencies that warrant pointing out. We'd be nitpicking at that point.
Bryan Simms profile photo
  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves profile photo

Alternatives Considered

We made our decision over a decade ago and have not considered anything else since.
Ron Peri profile photo
When all is said and done dialers are designed to do one thing; dial phone numbers. It all boils down to dependability and stability and when you have issues a tech support staff that is available to resolve your issues. I was dissatisfied with the system we had, so I began to look around for an alternative. I chose Chase because of cost, good online reviews and previous experience with the system with a previous employer. I have never regretted it.
Arlen Graves profile photo

Return on Investment

  • There are very few missed calls across 1/3 of our locations so we can safely state that customer service has improved across that group of locations.
  • Fewer missed calls leads to an increase in appointments scheduled which leads to more staff being booked and more revenue for the company.
Bryan Simms profile photo
  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves profile photo

Pricing Details

8x8 Virtual Contact Center

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ChaseData Call Center Software

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details