What users are saying about

8x8 Virtual Contact Center

6 Ratings
Score 7.5 out of 101

Cloud Call Center

1 Ratings
Score 9 out of 101

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Likelihood to Recommend

8x8 Virtual Contact Center

It works well in the model which we're using it for which is an 'overflow' situation. It would work fine for people calling in and choosing various options to get routed to different groups. It is scalable and flexible to use for various workflows. What I can't speak to is the limitations of the scalability. So I can't speak to using this on a larger level.
Bryan Simms profile photo

Cloud Call Center

Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.
Rolf Kramer profile photo

Feature Rating Comparison

Contact Center Software

8x8 Virtual Contact Center
8.8
Cloud Call Center
Agent dashboard
8x8 Virtual Contact Center
8.0
Cloud Call Center
Validate callers
8x8 Virtual Contact Center
9.0
Cloud Call Center
Outbound response
8x8 Virtual Contact Center
10.0
Cloud Call Center
Call forwarding
8x8 Virtual Contact Center
10.0
Cloud Call Center
Click-to-call (CTC)
8x8 Virtual Contact Center
8.0
Cloud Call Center
Warm transfer
8x8 Virtual Contact Center
9.0
Cloud Call Center
Predictive dialing
8x8 Virtual Contact Center
8.0
Cloud Call Center
Interactive voice response
8x8 Virtual Contact Center
8.0
Cloud Call Center
Call scripts
8x8 Virtual Contact Center
9.0
Cloud Call Center
Call tracking
8x8 Virtual Contact Center
9.0
Cloud Call Center

Workforce Optimization (WFO)

8x8 Virtual Contact Center
8.8
Cloud Call Center
Inbound call routing
8x8 Virtual Contact Center
10.0
Cloud Call Center
Recording
8x8 Virtual Contact Center
9.0
Cloud Call Center
Quality management
8x8 Virtual Contact Center
9.0
Cloud Call Center
Call analytics
8x8 Virtual Contact Center
8.0
Cloud Call Center
Historical reporting
8x8 Virtual Contact Center
7.5
Cloud Call Center
Live reporting
8x8 Virtual Contact Center
9.0
Cloud Call Center

Pros

  • Makes it easy for patients to get routed to additional employees to take their call.
  • Fairly easy and intuitive interface for staff to track calls taken, time required, and end result.
  • Has the flexibility to manage multiple workflows for multiple lines of business or needs.
Bryan Simms profile photo
  • Ease of Use
  • Softphones
  • Integration to other applications
Rolf Kramer profile photo

Cons

  • For our business needs and workflow the Virtual Contact Center does not have sufficient deficiencies that warrant pointing out. We'd be nitpicking at that point.
Bryan Simms profile photo
  • Softphone UI
  • Ring options
  • Sound integration
Rolf Kramer profile photo

Alternatives Considered

We made our decision over a decade ago and have not considered anything else since.
Ron Peri profile photo
Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
Rolf Kramer profile photo

Return on Investment

  • There are very few missed calls across 1/3 of our locations so we can safely state that customer service has improved across that group of locations.
  • Fewer missed calls leads to an increase in appointments scheduled which leads to more staff being booked and more revenue for the company.
Bryan Simms profile photo
  • No physical assets (handsets)
  • Reporting Integration
  • Click to dial functionality
Rolf Kramer profile photo

Pricing Details

8x8 Virtual Contact Center

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cloud Call Center

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details