8x8 Contact Center vs. Datatrack Eclipse CMS4
8x8 Contact Center vs. Datatrack Eclipse CMS4
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
Eclipse CMS4 | N/A | Eclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency. | N/A |
8x8 Contact Center | Datatrack Eclipse CMS4 | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | Datatrack Eclipse CMS4 | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | Datatrack Eclipse CMS4 | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Datatrack Eclipse CMS4 | |
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Likelihood to Recommend | 7.7 (135 ratings) | 8.0 (2 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.9 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Datatrack Eclipse CMS4 | |
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Likelihood to Recommend | 8x8, Inc. | Datatrack |
Pros | 8x8, Inc. | Datatrack |
Cons | 8x8, Inc. | Datatrack |
Likelihood to Renew | 8x8, Inc. | Datatrack No answers on this topic |
Usability | 8x8, Inc. | Datatrack No answers on this topic |
Reliability and Availability | 8x8, Inc. | Datatrack No answers on this topic |
Performance | 8x8, Inc. | Datatrack No answers on this topic |
Support Rating | 8x8, Inc. | Datatrack No answers on this topic |
In-Person Training | 8x8, Inc. | Datatrack No answers on this topic |
Online Training | 8x8, Inc. | Datatrack No answers on this topic |
Implementation Rating | 8x8, Inc. | Datatrack No answers on this topic |
Alternatives Considered | 8x8, Inc. | Datatrack |
Contract Terms and Pricing Model | 8x8, Inc. | Datatrack No answers on this topic |
Scalability | 8x8, Inc. | Datatrack No answers on this topic |
Return on Investment | 8x8, Inc. | Datatrack |
ScreenShots |