What users are saying about

Tenfold

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Top Rated
71 Ratings
6 Ratings
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Score 7.7 out of 101

Tenfold

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Top Rated
71 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

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Likelihood to Recommend

8x8 Virtual Contact Center

It works well in the model which we're using it for which is an 'overflow' situation. It would work fine for people calling in and choosing various options to get routed to different groups. It is scalable and flexible to use for various workflows. What I can't speak to is the limitations of the scalability. So I can't speak to using this on a larger level.
Bryan Simms profile photo

Tenfold

We are frequently opening sales opportunities with the briefcase on the pop-out window. [Tenfold] has contributed in allowing us to watch over a revenue pipeline. It is well suited for the first call to a customer, and on regular follow-ups with a customer. It is not well suited for when you are receiving multiple calls at once. The pop-out window resets and sometimes the valuable info is lost due to it resetting.
Rusty Matthews profile photo

Feature Rating Comparison

Contact Center Software

8x8 Virtual Contact Center
8.8
Tenfold
Agent dashboard
8x8 Virtual Contact Center
8.0
Tenfold
Validate callers
8x8 Virtual Contact Center
9.0
Tenfold
Outbound response
8x8 Virtual Contact Center
10.0
Tenfold
Call forwarding
8x8 Virtual Contact Center
10.0
Tenfold
Click-to-call (CTC)
8x8 Virtual Contact Center
8.0
Tenfold
Warm transfer
8x8 Virtual Contact Center
9.0
Tenfold
Predictive dialing
8x8 Virtual Contact Center
8.0
Tenfold
Interactive voice response
8x8 Virtual Contact Center
8.0
Tenfold
Call scripts
8x8 Virtual Contact Center
9.0
Tenfold
Call tracking
8x8 Virtual Contact Center
9.0
Tenfold

Workforce Optimization (WFO)

8x8 Virtual Contact Center
8.8
Tenfold
Inbound call routing
8x8 Virtual Contact Center
10.0
Tenfold
Recording
8x8 Virtual Contact Center
9.0
Tenfold
Quality management
8x8 Virtual Contact Center
9.0
Tenfold
Call analytics
8x8 Virtual Contact Center
8.0
Tenfold
Historical reporting
8x8 Virtual Contact Center
7.5
Tenfold
Live reporting
8x8 Virtual Contact Center
9.0
Tenfold

Pros

  • Makes it easy for patients to get routed to additional employees to take their call.
  • Fairly easy and intuitive interface for staff to track calls taken, time required, and end result.
  • Has the flexibility to manage multiple workflows for multiple lines of business or needs.
Bryan Simms profile photo
  • Tracking of calls both in bound and out bound.
  • Easily dialing out with one click of a mouse.
  • Allowing me as a sales manager to keep track of my team's calls throughout the day.
Kevin Dwyer profile photo

Cons

  • For our business needs and workflow the Virtual Contact Center does not have sufficient deficiencies that warrant pointing out. We'd be nitpicking at that point.
Bryan Simms profile photo
  • Sometimes we have issues with call notes not specifically logging to our CRM, but other than that it's not really an issue
Kevin Dwyer profile photo

Alternatives Considered

We made our decision over a decade ago and have not considered anything else since.
Ron Peri profile photo
I have not used similar software
David Jacobs profile photo

Return on Investment

  • There are very few missed calls across 1/3 of our locations so we can safely state that customer service has improved across that group of locations.
  • Fewer missed calls leads to an increase in appointments scheduled which leads to more staff being booked and more revenue for the company.
Bryan Simms profile photo
  • 30% increase in connections after full implementation
  • Dashboard provides fun, light-hearted high level view of production metrics in real time, generating healthy competition
  • Responsive customer service has reduced down time or data lapses due to faster correction of issue than prior software.
Jason Conrad profile photo

Screenshots

8x8 Virtual Contact Center

Pricing Details

8x8 Virtual Contact Center

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Tenfold

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details