What users are saying about

Tenfold

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Top Rated
71 Ratings
8 Ratings
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Score 7.3 out of 101

Tenfold

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Top Rated
71 Ratings
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Score 7.6 out of 101

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Likelihood to Recommend

8x8 Virtual Contact Center

It works well in the model which we're using it for which is an 'overflow' situation. It would work fine for people calling in and choosing various options to get routed to different groups. It is scalable and flexible to use for various workflows. What I can't speak to is the limitations of the scalability. So I can't speak to using this on a larger level.
Bryan Simms profile photo

Tenfold

I would recommend Tenfold to any company with CRM or account management software. Being able to manage future appointments and to document it all in one step will increase efficiency.
Linda Brann profile photo

Feature Rating Comparison

Contact Center Software

8x8 Virtual Contact Center
8.8
Tenfold
Agent dashboard
8x8 Virtual Contact Center
8.0
Tenfold
Validate callers
8x8 Virtual Contact Center
9.0
Tenfold
Outbound response
8x8 Virtual Contact Center
10.0
Tenfold
Call forwarding
8x8 Virtual Contact Center
10.0
Tenfold
Click-to-call (CTC)
8x8 Virtual Contact Center
8.0
Tenfold
Warm transfer
8x8 Virtual Contact Center
9.0
Tenfold
Predictive dialing
8x8 Virtual Contact Center
8.0
Tenfold
Interactive voice response
8x8 Virtual Contact Center
8.0
Tenfold
Call scripts
8x8 Virtual Contact Center
9.0
Tenfold
Call tracking
8x8 Virtual Contact Center
9.0
Tenfold

Workforce Optimization (WFO)

8x8 Virtual Contact Center
8.8
Tenfold
Inbound call routing
8x8 Virtual Contact Center
10.0
Tenfold
Recording
8x8 Virtual Contact Center
9.0
Tenfold
Quality management
8x8 Virtual Contact Center
9.0
Tenfold
Call analytics
8x8 Virtual Contact Center
8.0
Tenfold
Historical reporting
8x8 Virtual Contact Center
7.5
Tenfold
Live reporting
8x8 Virtual Contact Center
9.0
Tenfold

Pros

  • Makes it easy for patients to get routed to additional employees to take their call.
  • Fairly easy and intuitive interface for staff to track calls taken, time required, and end result.
  • Has the flexibility to manage multiple workflows for multiple lines of business or needs.
Bryan Simms profile photo
  • Tenfold is intuitive and seamless
  • It is very dependable, there is no need to have a backup scheduling plan
  • It easily becomes part of your routine
Ricky Fox profile photo

Cons

  • For our business needs and workflow the Virtual Contact Center does not have sufficient deficiencies that warrant pointing out. We'd be nitpicking at that point.
Bryan Simms profile photo
  • Occasionally there will be brief downtime
  • Sometimes it is hard to tell if data entered during downtime will be added later
  • Inbound calls during an outbound call can cause some confusion
Ricky Fox profile photo

Alternatives Considered

We made our decision over a decade ago and have not considered anything else since.
Ron Peri profile photo
I haven't ever used another product like Tenfold so I wouldn't know what to say other than Tenfold is great! It is easy to use, it always works, and I typically never have any problems with the system not doing what I want it to do for me. It's a great product!
Tanner Meyerhoffer profile photo

Return on Investment

  • There are very few missed calls across 1/3 of our locations so we can safely state that customer service has improved across that group of locations.
  • Fewer missed calls leads to an increase in appointments scheduled which leads to more staff being booked and more revenue for the company.
Bryan Simms profile photo
  • It has made me more productive
  • It has given me confidence that my follow up calls are not being missed
  • It organizes my day and allows easy review of my activity
Ricky Fox profile photo

Screenshots

8x8 Virtual Contact Center

Pricing Details

8x8 Virtual Contact Center

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Contact Center More Information

Tenfold

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details

Tenfold More Information