8x8 Virtual Office Enterprise Suite

12 Ratings
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Score 7.6 out of 101

Articulate Storyline

Top Rated
167 Ratings
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Score 8.5 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
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Articulate Storyline

Articulate Storyline is very well suited for customer service type training or other sort of flashy demonstrations as it offers a lot of human character options and interactivity features. We use Storyline for our more technical training, however we only utilize about 20% of the program's features because the characters or animations are quite out of place in our modules. We need a much more academic look and feel in our material.
Anika Hansen profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Articulate Storyline
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Articulate Storyline
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Articulate Storyline
User templates
8x8 Virtual Office Enterprise Suite
7.0
Articulate Storyline
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Articulate Storyline
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Articulate Storyline

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Articulate Storyline
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Articulate Storyline
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Articulate Storyline
Call park
8x8 Virtual Office Enterprise Suite
9.0
Articulate Storyline
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Articulate Storyline
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Articulate Storyline

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
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  • As a novice with software authoring tools and no coding ability, Storyline's basic platform was easy to learn. It has a PowerPoint type look and feel so it's less intimidating than many other tools.
  • The tutorials provided on the Articulate website quickly helped me move from basic slides to interactive visuals and question elements. They are available any time I am which was perfect!
  • While not part of the software itself, the Articulate community is beyond what I have ever seen for software I use. Other users answer questions, share their work, create templates, and give out information that helps me be successful with my eLearning courses.
Heidi Matthews profile photo

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • Responsive- this is a matter of perspective. On one hand, responsive sites are becoming the norm, and sites are arranging themselves to better fit on a device's available space and orientation. On the other, if a designer creates a software simulation or a presentation design ("slide") for a specific presentation, rearranging those assets is not following the designer's intent (this is why Articulate scales, but doesn't have true responsiveness). I see both sides, but may want to see some options to set breakpoints to arrange items for different sizes or orientations in future versions.
  • Articulate is an early adopter of xAPI, and pretty standard features are reporting in xAPI streams, but seeing expansion of xAPI options in triggers would be an amazing feature set to expand
  • Wish I had more to say, but those are the only things I could think of after building over 100 courses in the tool.
David Glow profile photo

Likelihood to Renew

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Articulate Storyline8.9
Based on 19 answers
I've been using Articulate products for over 5 years, and there's really no reason to turn my back on them now. They've proven themselves.
Ashley Chiasson profile photo

Usability

No score
No answers yet
No answers on this topic
Articulate Storyline7.9
Based on 15 answers
It does what we need it to. We create computer based learning and occasionally have someone use the tool via a tablet. It works great for that! If you were going to use it on a smartphone, I am not sure it would be the best choice. Since most formal eLearning courses are better suited to a larger screen then I would rate it highly every time.
Heidi Matthews profile photo

Support

No score
No answers yet
No answers on this topic
Articulate Storyline9.0
Based on 9 answers
The Articulate user community (including staff and users) is amazing. There are so many people willing to help each other and offer advice. You can tell people are passionate about this software and supporting new users who are struggling. When you're a new user, it really helps to know you're not alone if you get stuck.
Louisa Fricker profile photo

Online Training

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No answers yet
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Articulate Storyline5.1
Based on 3 answers
I love the fact that both a demonstration AND text version of the tutorials are available. Our firewall was blocking the demos until I requested my company allow them! Having the text version available still enabled me to learn from the tutorials. They are very well done and informative, and there is a tutorial for just about anything you need to learn to do with Storyline. I have always been more than satisfied with the support and training available to us for all Articulate products and I love the community!
Melissa Jordan profile photo

Implementation

No score
No answers yet
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Articulate Storyline10.0
Based on 9 answers
Implementing Articulate Storyline was a straight-forward and painless as humanly possible. There were no headaches found with other authoring tools not behaving well in existing systems, it really is excellently designed software. Everything was thought out so very well.
Michael Jones profile photo

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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Articulate is a much more solid product, many more features, and produces a quality deliverable.
Diane D'Amico profile photo

Scalability

No score
No answers yet
No answers on this topic
Articulate Storyline9.1
Based on 4 answers
It is easy to train new users and manage content. Being able to import older projects and PPT files makes it very easy to use for a lot of "moonlighters" in our department.
Melissa Jordan profile photo

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • Articulate Storyline is a true rapid e-Learning suite of tools...we have decreased our development timeline significantly across the board. Our customers love the speed with which we can create interactive and engaging courses.
Brooke Schepker profile photo

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Articulate Storyline

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details