What users are saying about

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

CallSource

9 Ratings
Score 7.2 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

CallSource

Great for our real estate holdings to monitor calls, and with it being recorded ends a lot of he said she said when we can pull the audio. Also great for helping coach and improve employees customer service

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
CallSource
9.0
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
CallSource
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
CallSource
User templates
8x8 Virtual Office Enterprise Suite
7.0
CallSource
Call reports
8x8 Virtual Office Enterprise Suite
9.0
CallSource
9.0
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
CallSource

Call Management

8x8 Virtual Office Enterprise Suite
8.4
CallSource
8.8
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
CallSource
8.0
Call recording
8x8 Virtual Office Enterprise Suite
7.0
CallSource
9.0
Call park
8x8 Virtual Office Enterprise Suite
9.0
CallSource
9.0
Call screening
8x8 Virtual Office Enterprise Suite
10.0
CallSource
9.0
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
CallSource
9.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • The reporting is easy to access and use with little to no training. Pretty straightforward.
  • It does what it's supposed to -- creates usable tracking numbers, with added features like call whisper and call notifications that can be sent to a number of email addresses.
  • It can be integrated with our CRM, Salesforce, for ease of use!

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • Reviewers not always accurate
  • slow loading at times
  • Time stamps not always accurate

Likelihood to Renew

No score
No answers yet
No answers on this topic
CallSource9.0
Based on 1 answer
It's easy to use, we've had the account for a long time

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
Others are similar, but this is a simpler format, quick e-mails going out and easy to make changes to the system rules for adjustments

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • Not missing calls and knowing that we capture all phone traffic
  • Helping identify easily the call source so our advertising dollars are used well
  • Customer service has gone up with associates

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CallSource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details