8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

Cisco Business Edition 6000 (BE6000)

6 Ratings
Score 7.8 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
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Cisco Business Edition 6000 (BE6000)

We deployed the BE6000 at some small sites that were not well connected to the rest of our enterprise network to provide local voice services. The appliance was easy to deploy and configure for the use case. We even set up SIP trunking between the remote systems and our main enterprise system.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Cisco Business Edition 6000 (BE6000)
8.0
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Cisco Business Edition 6000 (BE6000)
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Cisco Business Edition 6000 (BE6000)
8.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
Cisco Business Edition 6000 (BE6000)
8.0
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Cisco Business Edition 6000 (BE6000)
8.0
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Cisco Business Edition 6000 (BE6000)
8.0

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Cisco Business Edition 6000 (BE6000)
8.0
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Cisco Business Edition 6000 (BE6000)
8.0
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Cisco Business Edition 6000 (BE6000)
8.0
Call park
8x8 Virtual Office Enterprise Suite
9.0
Cisco Business Edition 6000 (BE6000)
8.0
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Cisco Business Edition 6000 (BE6000)
8.0
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Cisco Business Edition 6000 (BE6000)
8.0

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Cisco Business Edition 6000 (BE6000)
7.5
Video conferencing
8x8 Virtual Office Enterprise Suite
Cisco Business Edition 6000 (BE6000)
7.0
Audio conferencing
8x8 Virtual Office Enterprise Suite
Cisco Business Edition 6000 (BE6000)
8.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
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  • Flexibility of configuration
  • More cost effective to deploy at small to medium size locations
  • Great support
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Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • Cost could always be lower, but you get a solid product for your investment
  • Licensing can still be confusing if you need multiple products on the appliance
  • Redundancy/DR
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Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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Since our organization uses Communications Manager at other locations this was a natural choice for us as configuration and management is the same as other systems we already are using. This meant no additional training was necessary for us to deploy this solution at the remote sites where it was needed. No other competing products could match the value we got from that.
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Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • Saved us from purchasing additional unnecessary WAN connections to remote sites
  • Allowed quick deployment
  • Well supported and utilizes applications we are already familiar with
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Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Business Edition 6000 (BE6000)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details