8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

Cisco Unified Communications Manager (Call Manager)

Top Rated
54 Ratings
Score 8.4 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
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Cisco Unified Communications Manager (Call Manager)

Call Manager is a great use when you have multiple sites. Also when you have a small IT department. It is very robust and once programmed correctly it pretty much operates well on its own without having to be touched. It's a great "set it and forget it" solution. Definitely pay to have someone help install and train!
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Cisco Unified Communications Manager (Call Manager)
8.3
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Cisco Unified Communications Manager (Call Manager)
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Cisco Unified Communications Manager (Call Manager)
8.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
Cisco Unified Communications Manager (Call Manager)
8.5
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Cisco Unified Communications Manager (Call Manager)
6.4
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Cisco Unified Communications Manager (Call Manager)
8.4

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Cisco Unified Communications Manager (Call Manager)
7.9
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Cisco Unified Communications Manager (Call Manager)
8.8
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Cisco Unified Communications Manager (Call Manager)
6.8
Call park
8x8 Virtual Office Enterprise Suite
9.0
Cisco Unified Communications Manager (Call Manager)
8.5
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Cisco Unified Communications Manager (Call Manager)
7.9
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Cisco Unified Communications Manager (Call Manager)
7.5

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
8.6
Video conferencing
8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
8.2
Audio conferencing
8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
8.9

Mobile apps

8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
8.7
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
8.8
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
8.6

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
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  • Cisco Jabber is a great application that can be used with the Cisco phone system. You can do audio or audio and video. It also allows for chat.
  • Hunt groups. You can have multiple people in the same group to ring multiple phones at once.
  • Using Cisco Unity with Call Manager you can create Auto Attendants and call menus.
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Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • It would be nice if Cisco-provided better management tools. We used to use Prime Collaboration but moved over to Riverbed UCExpert
  • Our offices can sometimes fall victim to robocalls so it would be nice if Call Manager had an easy way to reject these calls instead of doing it on the cube router or provider side.
  • I've been using Call Manager for a while now and I find that with each subsequent upgrade that it gets better and better. Maintenance upgrades can sometimes be difficult and I'm not sure how to address it but I've been using a new tool called Prime Collaboration Deployment that's helped. I think in general CUCM is a great product.
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Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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I did not take part in selection of the product because it was already here when I arrived. I do stand behind its robust feature set and TAC support.
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Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • Out of the box there is some cost, but once up and running it takes care of its self
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Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Unified Communications Manager (Call Manager)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details