8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.6 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Cisco Unified Communications Manager (Call Manager)

I used to do Avaya TDM and Avaya VoIP but that's been over 10 years ago. Honestly, I don't think there's a product that competes with Call Manager on the Enterprise level. I believe it's come a long way. We use Cisco 8800 / 9900 devices as well as Jabber and MRA to connect our remote users. We also leverage other products such as voice messaging with Unity Connections. I've also used other products such as Contact Center Express.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Cisco Unified Communications Manager (Call Manager)
8.1
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Cisco Unified Communications Manager (Call Manager)
9.8
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Cisco Unified Communications Manager (Call Manager)
7.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
Cisco Unified Communications Manager (Call Manager)
9.0
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Cisco Unified Communications Manager (Call Manager)
6.3
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Cisco Unified Communications Manager (Call Manager)
8.5

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Cisco Unified Communications Manager (Call Manager)
7.7
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Cisco Unified Communications Manager (Call Manager)
8.7
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Cisco Unified Communications Manager (Call Manager)
6.0
Call park
8x8 Virtual Office Enterprise Suite
9.0
Cisco Unified Communications Manager (Call Manager)
9.0
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Cisco Unified Communications Manager (Call Manager)
8.1
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Cisco Unified Communications Manager (Call Manager)
6.8

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
8.6
Video conferencing
8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
8.4
Audio conferencing
8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
8.9

Mobile apps

8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
9.4
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
9.2
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
9.7

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • Remote Troubleshooting
  • Remote support of devices
  • Organization of the company's phone lines and devices
  • Ability to copy existing profiles from other phones for fast deployment
  • Certificate Deployment

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • Licensing can be difficult to understand. Cisco has changed licensing models multiple times over the years and determining what modes is best suited for your company can be difficult.
  • Systems backups need some work. If you are in a multi server geographically separated environment backups can be a problem. All servers are included in a backup session and if servers are across a WAN connection all that data is being pulled across the WAN. I would like to see cloud backup or multi location backup options.
  • When phones move between sites/subnets it would be nice to have a feature that could automatically move the phone configuration from one device pool to another so that location specific options are set for the moved phone.

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
Both the Avaya and ShoreTel systems are easier to set up and use than the Cisco system. Both also tend to be less expensive, with the ShoreTel being the least expensive of the three, from my experience.

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • The ROI for any Cisco system is very long, due to the high initial cost of the hardware, as well as the implementation.
  • The cost of ongoing maintenance for the Cisco system is high due to the need for specialized support.
  • The system is extremely stable and needs very little upkeep.

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Unified Communications Manager (Call Manager)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details