8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

Cisco Unified Communications Manager (Call Manager)

Top Rated
51 Ratings
Score 8.5 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Cisco Unified Communications Manager (Call Manager)

Call Manager is a great use when you have multiple sites. Also when you have a small IT department. It is very robust and once programmed correctly it pretty much operates well on its own without having to be touched. It's a great "set it and forget it" solution. Definitely pay to have someone help install and train!

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Cisco Unified Communications Manager (Call Manager)
8.4
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Cisco Unified Communications Manager (Call Manager)
9.9
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Cisco Unified Communications Manager (Call Manager)
8.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
Cisco Unified Communications Manager (Call Manager)
8.8
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Cisco Unified Communications Manager (Call Manager)
6.6
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Cisco Unified Communications Manager (Call Manager)
8.6

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Cisco Unified Communications Manager (Call Manager)
7.9
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Cisco Unified Communications Manager (Call Manager)
8.9
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Cisco Unified Communications Manager (Call Manager)
6.5
Call park
8x8 Virtual Office Enterprise Suite
9.0
Cisco Unified Communications Manager (Call Manager)
8.8
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Cisco Unified Communications Manager (Call Manager)
8.3
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Cisco Unified Communications Manager (Call Manager)
7.2

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
8.4
Video conferencing
8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
8.1
Audio conferencing
8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
8.8

Mobile apps

8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
8.7
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
8.8
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
8.6

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • Call Manager provides no-cost communication between all our offices globally.
  • Call Manager administration is easier than traditional TDM and or other VoIP systems
  • We used to be a full Cisco shop with Cisco routers and switches. However, we've changed our infrastructure to use Brocade and it works well with other systems.

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • Cost
  • Tech support can be a bear
  • Initial setup can be difficult

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
We've never thought about using another product other than Call Manager. I believe Call Manager has the lion's share of the market at the enterprise level. I used to be an Avaya Engineer but moved my expertise to Cisco Call Manager. I believe it's a great product and management and ease of use is great. I also moved from Avaya to Cisco as a way to leverage my career.

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • It has successfully provided us with a solid UC platform to host our VoIP phones. I consider that a net positive.
  • It is rather time consuming to manager on a daily basis, which I would consider either neutral or negative, depending on how you look at it.

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Unified Communications Manager (Call Manager)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details