13 Ratings
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Score 7.5 out of 101
Top Rated
58 Ratings
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Score 8.4 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
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Cisco Unified Communications Manager (Call Manager)

It can support tons of devices used in multiple different environments.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Cisco Unified Communications Manager (Call Manager)
8.3
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Cisco Unified Communications Manager (Call Manager)
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Cisco Unified Communications Manager (Call Manager)
8.1
User templates
8x8 Virtual Office Enterprise Suite
7.0
Cisco Unified Communications Manager (Call Manager)
8.5
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Cisco Unified Communications Manager (Call Manager)
6.4
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Cisco Unified Communications Manager (Call Manager)
8.4

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Cisco Unified Communications Manager (Call Manager)
7.9
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Cisco Unified Communications Manager (Call Manager)
8.9
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Cisco Unified Communications Manager (Call Manager)
6.9
Call park
8x8 Virtual Office Enterprise Suite
9.0
Cisco Unified Communications Manager (Call Manager)
8.5
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Cisco Unified Communications Manager (Call Manager)
7.9
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Cisco Unified Communications Manager (Call Manager)
7.4

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
8.6
Video conferencing
8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
8.2
Audio conferencing
8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
8.9

Mobile apps

8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
8.7
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
8.8
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Cisco Unified Communications Manager (Call Manager)
8.6

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
No photo available
  • Easy of use
  • Robust
  • More features than you could ask for
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Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • Cost
  • Tech support can be a bear
  • Initial setup can be difficult
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Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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We've never thought about using another product other than Call Manager. I believe Call Manager has the lion's share of the market at the enterprise level. I used to be an Avaya Engineer but moved my expertise to Cisco Call Manager. I believe it's a great product and management and ease of use is great. I also moved from Avaya to Cisco as a way to leverage my career.
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Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • Little to no downtime of system
  • Very little time required to manage and implement changes on phones
  • Features and options inside the system should be able to customize to reduce the fields when editing phone and extensions to prevent confusion
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Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Unified Communications Manager (Call Manager)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details