8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.6 out of 101

Comcast VOIP

4 Ratings
Score 7.7 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Comcast VOIP

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Comcast VOIP
8.4
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Comcast VOIP
8.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Comcast VOIP
9.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
Comcast VOIP
8.0
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Comcast VOIP
8.5
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Comcast VOIP
8.5

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Comcast VOIP
8.3
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Comcast VOIP
8.5
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Comcast VOIP
8.5
Call park
8x8 Virtual Office Enterprise Suite
9.0
Comcast VOIP
8.5
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Comcast VOIP
8.0
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Comcast VOIP
8.0

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Comcast VOIP
8.5
Video conferencing
8x8 Virtual Office Enterprise Suite
Comcast VOIP
8.0
Audio conferencing
8x8 Virtual Office Enterprise Suite
Comcast VOIP
9.0

Mobile apps

8x8 Virtual Office Enterprise Suite
Comcast VOIP
8.5
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Comcast VOIP
8.0
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Comcast VOIP
9.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
  • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
  • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
It is competitive with other services like Ooma Office and offers more robust call screening features than Ooma. We have an Ooma Office line that consistently frustrates us because it lacks key features we would really find useful and seemingly stops working for reasons we have a hard time discovering.

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Comcast VOIP

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details