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13 Ratings
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Score 7.5 out of 101
1 Ratings
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Score 8 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
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CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
CrazyCall
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
CrazyCall
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
CrazyCall
User templates
8x8 Virtual Office Enterprise Suite
7.0
CrazyCall
Call reports
8x8 Virtual Office Enterprise Suite
9.0
CrazyCall
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
CrazyCall

Call Management

8x8 Virtual Office Enterprise Suite
8.4
CrazyCall
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
CrazyCall
Call recording
8x8 Virtual Office Enterprise Suite
7.0
CrazyCall
Call park
8x8 Virtual Office Enterprise Suite
9.0
CrazyCall
Call screening
8x8 Virtual Office Enterprise Suite
10.0
CrazyCall
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
CrazyCall

Contact Center Software

8x8 Virtual Office Enterprise Suite
CrazyCall
7.5
Agent dashboard
8x8 Virtual Office Enterprise Suite
CrazyCall
6.0
Validate callers
8x8 Virtual Office Enterprise Suite
CrazyCall
7.0
Outbound response
8x8 Virtual Office Enterprise Suite
CrazyCall
8.0
Call forwarding
8x8 Virtual Office Enterprise Suite
CrazyCall
8.0
Click-to-call (CTC)
8x8 Virtual Office Enterprise Suite
CrazyCall
9.0
Warm transfer
8x8 Virtual Office Enterprise Suite
CrazyCall
8.0
Predictive dialing
8x8 Virtual Office Enterprise Suite
CrazyCall
7.0
Interactive voice response
8x8 Virtual Office Enterprise Suite
CrazyCall
7.0
REST APIs
8x8 Virtual Office Enterprise Suite
CrazyCall
7.0
Call scripts
8x8 Virtual Office Enterprise Suite
CrazyCall
8.0
Call tracking
8x8 Virtual Office Enterprise Suite
CrazyCall
9.0
Multichannel integration
8x8 Virtual Office Enterprise Suite
CrazyCall
7.0
CRM software integration
8x8 Virtual Office Enterprise Suite
CrazyCall
7.0

Workforce Optimization (WFO)

8x8 Virtual Office Enterprise Suite
CrazyCall
5.4
Inbound call routing
8x8 Virtual Office Enterprise Suite
CrazyCall
4.0
Omnichannel inbound routing
8x8 Virtual Office Enterprise Suite
CrazyCall
4.0
Recording
8x8 Virtual Office Enterprise Suite
CrazyCall
8.0
Quality management
8x8 Virtual Office Enterprise Suite
CrazyCall
7.0
Call analytics
8x8 Virtual Office Enterprise Suite
CrazyCall
5.0
Historical reporting
8x8 Virtual Office Enterprise Suite
CrazyCall
5.0
Live reporting
8x8 Virtual Office Enterprise Suite
CrazyCall
5.0
Customer surveys
8x8 Virtual Office Enterprise Suite
CrazyCall
6.0
Customer interaction analytics
8x8 Virtual Office Enterprise Suite
CrazyCall
5.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
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  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
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Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
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Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
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Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery profile photo

Screenshots

8x8 Virtual Office Enterprise Suite

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
8x8 Virtual Office Enterprise Suite Editions & Modules
8x8 Virtual Office Enterprise Suite
Additional Pricing Details

CrazyCall

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
CrazyCall Editions & Modules
CrazyCall
Edition
Plan B
$201
Plan A
$101
Plan C
$401
1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.