8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.6 out of 101

Evolve IP - IP Phone Systems

6 Ratings
Score 7.3 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Evolve IP - IP Phone Systems

For small locations, it's perfect but maybe not for larger locations with more then 50 people. It would depend on your bandwidth availability and what type of redundancy you have in place.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Evolve IP - IP Phone Systems
6.4
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Evolve IP - IP Phone Systems
8.5
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Evolve IP - IP Phone Systems
6.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
Evolve IP - IP Phone Systems
5.0
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Evolve IP - IP Phone Systems
5.0
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Evolve IP - IP Phone Systems
7.4

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Evolve IP - IP Phone Systems
7.7
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Evolve IP - IP Phone Systems
8.0
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Evolve IP - IP Phone Systems
8.3
Call park
8x8 Virtual Office Enterprise Suite
9.0
Evolve IP - IP Phone Systems
7.5
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Evolve IP - IP Phone Systems
6.5
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Evolve IP - IP Phone Systems
8.1

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Evolve IP - IP Phone Systems
7.0
Audio conferencing
8x8 Virtual Office Enterprise Suite
Evolve IP - IP Phone Systems
7.0

Mobile apps

8x8 Virtual Office Enterprise Suite
Evolve IP - IP Phone Systems
6.5
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Evolve IP - IP Phone Systems
6.0
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Evolve IP - IP Phone Systems
7.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • One pane of glass to manage multiple sites
  • Zero upfront cost of ownership
  • Flexibility in configuration

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • Better reporting system more of a GUI for creating reports
  • More device selections
  • More included features in the more expensive monthly service offering

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
Service and cost of entry is what led us to our decision. Some of the others have better reporting. but EIP has the lowest cost of entry.

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • Cost and time savings over supporting and maintaining on-premise PBX equipment.
  • Increased flexibility for employees to stay connected from a variety of locations.
  • Increased productivity in our phone room by allowing the use of a soft-client that can integrate into our workflows via features such as click-to-dial.

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Evolve IP - IP Phone Systems

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details