What users are saying about

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

FluentCloud

2 Ratings
Score 9.5 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
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FluentCloud

I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
Janene Buck profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
FluentCloud
8.8
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
FluentCloud
9.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
FluentCloud
9.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
FluentCloud
10.0
Call reports
8x8 Virtual Office Enterprise Suite
9.0
FluentCloud
7.5
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
FluentCloud
8.5

Call Management

8x8 Virtual Office Enterprise Suite
8.4
FluentCloud
8.4
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
FluentCloud
5.5
Call recording
8x8 Virtual Office Enterprise Suite
7.0
FluentCloud
9.5
Call park
8x8 Virtual Office Enterprise Suite
9.0
FluentCloud
7.0
Call screening
8x8 Virtual Office Enterprise Suite
10.0
FluentCloud
10.0
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
FluentCloud
10.0

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
FluentCloud
7.0
Audio conferencing
8x8 Virtual Office Enterprise Suite
FluentCloud
7.0

Mobile apps

8x8 Virtual Office Enterprise Suite
FluentCloud
5.0
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
FluentCloud
5.0
Mobile app for Android
8x8 Virtual Office Enterprise Suite
FluentCloud
5.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
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  • Allows us to record thousands of calls per day. As far as I know there is no cap, at least we haven't hit it yet.
  • I really like that I can pull reports/recordings several different ways. I can search by caller name/extension, or by phone number, or by date and time of the call, etc. Very easy to use dashboard.
  • I also like that we can set security options to where certain people might have more access than others. We have it set up so that the caller can only access and see his/her own calls, but the trainers can see themselves and their team, and then higher management has access to all calls in or out.
  • FluentCloud is super easy to use, absolutely does everything we need it to.
Janene Buck profile photo

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
  • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
Janene Buck profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
FluentCloud10.0
Based on 1 answer
At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
Melissa Almeida profile photo

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
Janene Buck profile photo

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • I am not part of the finance department. But I would say that it has more than paid for itself.
Janene Buck profile photo

Screenshots

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
8x8 Virtual Office Enterprise Suite Editions & Modules
8x8 Virtual Office Enterprise Suite
Additional Pricing Details

FluentCloud

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
FluentCloud Editions & Modules
FluentCloud
Edition
Essential
$201
Advanced
$301
Complete
$451
1. per user per month
Additional Pricing Details
Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.