What users are saying about

Fuze

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90 Ratings
13 Ratings
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Score 7.6 out of 101

Fuze

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90 Ratings
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Score 7.1 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
No photo available

Fuze

Fuze is very well suited for audio/video conferencing where attendees are spread around the globe. It is the best suited for enterprise where people have to jump from one call to another one after that other. In which case you can just add that person to an ongoing call. It is less appropriate for business that are bases locally and very appropriate for businesses that are spread around the country and in the North American continent.
Jigar Patel profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Fuze
6.9
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Fuze
7.6
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Fuze
7.4
User templates
8x8 Virtual Office Enterprise Suite
7.0
Fuze
6.2
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Fuze
6.4
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Fuze
6.7

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Fuze
7.3
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Fuze
7.2
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Fuze
7.5
Call park
8x8 Virtual Office Enterprise Suite
9.0
Fuze
7.5
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Fuze
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Fuze
7.0

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Fuze
7.9
Video conferencing
8x8 Virtual Office Enterprise Suite
Fuze
7.6
Audio conferencing
8x8 Virtual Office Enterprise Suite
Fuze
8.2

Mobile apps

8x8 Virtual Office Enterprise Suite
Fuze
7.7
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Fuze
7.6
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Fuze
7.8

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
No photo available
  • The Fuze implementation process was the smoothest and best-organized roll-out of any major infrastructure project I have been involved with. The engineering and sales team provided a clear roadmap, stuck to it, and performed flawlessly.
  • The system stability, voice quality, user provisioning and de-provisioning, and overall ease of use is something Fuze has done particularly well. Whatever I need is there in the portal, and the 'take-it-for-granted' feeling the users have is a huge strength.
  • Continuous improvement- in the two years this company has used Fuze we have seen numerous updates to the softphone, new features in the desktop phones, and constant communication from our customer advocates and support team.
  • Tech support- rarely used but responsive and experienced, a definite strength.
Michael Bartlett profile photo

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • Network stability for instant messaging and video. While voice has performed at the high level we would expect, any minor disruption in the connection will disrupt IM and video. I would like to see greater tolerance for common network speed bumps.
  • Expanded functionality for the preferred device and Fuze Desktop connection. For example, I would like to be able to transfer a call from my Fuze desktop to the preferred device and listen to voicemails on the preferred device via the Fuze desktop.
  • List management within Fuze desktop. We have recent calls and favorites today, but I would like the user to be able to create separate lists for quick and easy access, similar to the legacy Thinking Communicator.
Anthony Darden profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Fuze7.1
Based on 9 answers
1,000% will renew. For the price, for the features, for the support, for the implementation, for the ability to deploy to a new site, or a new company acquisitioned that has an older PBX, we can get them to Fuze with so little effort, dump the phones on their desk, and give them all the features and "WOW" that they would expect from a modern enterprise.
D. SKye Hodges profile photo

Usability

No score
No answers yet
No answers on this topic
Fuze6.5
Based on 4 answers
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
D. SKye Hodges profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges profile photo

Performance

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges profile photo

Support

No score
No answers yet
No answers on this topic
Fuze6.3
Based on 47 answers
Their support team has always been willing to set up time to talk if there are any issues occuring with the system. In addition, they provide a lot of information around frequently asked questions and user guides within their online portal. It is really easy to find the information that we need in order to be successful when using their product.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges profile photo

Online Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges profile photo

Implementation

No score
No answers yet
No answers on this topic
Fuze7.8
Based on 46 answers
From a network engineer perspective, deployment was pretty smooth, there were no major issues encountered. Some minor firewall tweaking was required. From end user adoption perspective, it is a mixed bag, but a lot of it is human factor, although the improvements I listed would help make it smoother.
Igor Pelipenko profile photo

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
No photo available
Most of the UC platforms are similar in how they work and what they do. Fuze for us came in at a better price point and I was more convinced by the support offered and the deployment options.
James Greene profile photo

Scalability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges profile photo

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • Much quicker dialing, many more outreach calls.
  • Great for working from home and using my computer and mobile device to make calls. Increases my work flexibility.
Will Sharry profile photo

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office Enterprise Suite More Information

Fuze

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Fuze More Information