What users are saying about

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

Fuze

88 Ratings
Score 7.2 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
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Fuze

Fuze is well-suited for environments looking to move away from a traditional phone system. That means being able to have a cleaner network infrastructure, as Fuze is cloud based. It allows employees to also save themselves desk space, since they wouldn't have a traditional phone and they can use their phone number that they're assigned on the go, as opposed to being stuck to a desk. If you're looking for decent technical support, then I strongly advise not going with Fuze, as there have been a lot of instances that I've had to solve the issues myself
Kainer Yu profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Fuze
6.9
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Fuze
7.4
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Fuze
7.5
User templates
8x8 Virtual Office Enterprise Suite
7.0
Fuze
6.2
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Fuze
6.6
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Fuze
7.0

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Fuze
7.4
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Fuze
7.2
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Fuze
7.8
Call park
8x8 Virtual Office Enterprise Suite
9.0
Fuze
7.6
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Fuze
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Fuze
6.9

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Fuze
8.3
Video conferencing
8x8 Virtual Office Enterprise Suite
Fuze
8.2
Audio conferencing
8x8 Virtual Office Enterprise Suite
Fuze
8.3

Mobile apps

8x8 Virtual Office Enterprise Suite
Fuze
7.6
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Fuze
7.5
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Fuze
7.6

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
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  • The interface is very intuitive and I'm able to setup a call quickly with the people I need to contact.
  • Call quality has been especially good for me as long I have a stable internet connection.
  • It honestly feels like a real traditional phone, but the difference here is that it's in my laptop. I'm able to do everything that I need on the go when needed.
Kainer Yu profile photo

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • Their client software can face a few bugs here and then and it may take awhile for them to be fixed. One such example is the audio settings, it does not save the proper audio setup all the time when I'm docking and undocking my laptop.
  • Fuze technical support is not very good. They take a very long time to get back to you. When filing an urgent case that needs to be resolved quickly, I am not able to rely on them to give me the punctual and effective support that I need.
  • Registering conference phones can be a pain, as I have to follow a fairly long set of instructions to register them to Fuze.
Kainer Yu profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Fuze7.1
Based on 9 answers
Fuze is accomplishing the PBX, remote phone, and messaging option needed by organization. In the event other options (Skype) were more cost-effective to add phone numbers, it may be considered.
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Usability

No score
No answers yet
No answers on this topic
Fuze6.4
Based on 4 answers
If were just talking about using the system (Deskphone, app, desktop app) the system is fairly easy to use. As an administrator it can be much more difficult
Mikey Romero profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges profile photo

Performance

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges profile photo

Support

No score
No answers yet
No answers on this topic
Fuze6.5
Based on 46 answers
We subscribe to a higher level of support, which provides us a dedicated person who can bring teams together behind the scenes to tackle any issue we have or answer any question. It's been very effective for us and provides a level of service that is unmatched by the bigger bells.
Anthony Darden profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges profile photo

Online Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges profile photo

Implementation

No score
No answers yet
No answers on this topic
Fuze7.7
Based on 45 answers
They dedicate a project team to implementations and are very effective at getting the job done on time and on budget. They manage the cutover process with the utility companies and losing carrier and make it as pain-free as possible
Anthony Darden profile photo

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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Scalability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges profile photo

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • Unlimited Global Long-distance included (in certain licenses)
  • No phone hardware (in some cases users just use their mobile phone using wifi or cell-data)
  • No more need to separately license desktop sharing software or telephone conferencing plans
D. SKye Hodges profile photo

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office Enterprise Suite More Information

Fuze

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Fuze More Information