8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.6 out of 101

Genesys PureConnect

59 Ratings
Score 7.6 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Genesys PureConnect

Well suited for medium to large call centers, even where there is an existing PBX. PureConnect can sit on top of the PBX for call routing to the Call Center and integrate with existing or completely replace the PBX functions as well.Less appropriate for smaller installs as it is not nearly priced competitive with Cisco and other companies in small installs or larger companies that do not have large call centers and mostly business users.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Genesys PureConnect
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Genesys PureConnect
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Genesys PureConnect
User templates
8x8 Virtual Office Enterprise Suite
7.0
Genesys PureConnect
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Genesys PureConnect
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Genesys PureConnect

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Genesys PureConnect
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Genesys PureConnect
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Genesys PureConnect
Call park
8x8 Virtual Office Enterprise Suite
9.0
Genesys PureConnect
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Genesys PureConnect
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Genesys PureConnect

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • It consolidates multiple views and functionality into one streamline Desktop interface.
  • Centralized management of VOIP telephony, for managed devices, settings, and configuration.
  • It provides the agents an all-in-one directory for ease of warm or cold transfers.
  • Multiple communication methods, it allows fax, email, voicemail, and live calls.
  • Integrates with any legacy or new Telephony infrastructure.

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • Allow for more out-of-the-box appointment reminder type solutions to be implemented in the healthcare sector.
  • Improve the visibility of the media servers for stats and performance from the ICBM client for Admins. Implement alerts for performance counters on the media servers.
  • More dashboard stats for system/business users (Managers).
  • Better Canned reports out-of-the-box, provide ease of use to customize the reports.

Likelihood to Renew

No score
No answers yet
No answers on this topic
Genesys PureConnect9.3
Based on 11 answers
Difficulty of migrating to a new phone system is significant. Also that could result in potenetially higher costs, as well as the need for additional training for a new system. We are not at a point where we are so disappointed with ININ or our vendor support to jump ship yet.

Usability

No score
No answers yet
No answers on this topic
Genesys PureConnect10.0
Based on 3 answers
My long history of success with I3 which included custom adhoc reporting, internal customization, over all support received, integration of all aspects of system

Reliability and Availability

No score
No answers yet
No answers on this topic
Genesys PureConnect10.0
Based on 1 answer
Built in redundancy features have resulted in zero downtime in my 11 years.

Performance

No score
No answers yet
No answers on this topic
Genesys PureConnect9.0
Based on 2 answers
Never being disappointed in my 11 plus years of utilizing the various aspects of the system. No matter what we throw at it, the systems continue to perform as expected.

Support

No score
No answers yet
No answers on this topic
Genesys PureConnect10.0
Based on 4 answers
Have used the product for 11 plus years, since version 2.2 and cannot remember a time when I have been disappointed.

In-Person Training

No score
No answers yet
No answers on this topic
Genesys PureConnect10.0
Based on 1 answer
Staff responded well to trainer and provided excellent post training reviews.

Online Training

No score
No answers yet
No answers on this topic
Genesys PureConnect10.0
Based on 1 answer
Those that utilized online training provided excellent post training reviews.

Implementation

No score
No answers yet
No answers on this topic
Genesys PureConnect10.0
Based on 3 answers
be sure to involve members from all parties that would be involved in implementation from day one

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
In our perspective these players were no where in the same league as Genesys and yes I recognize that Genesys eventually bought Echopass. The only thing better was that we could get line by line interaction data on any inbound or outbound answered or abandoned interaction.

Scalability

No score
No answers yet
No answers on this topic
Genesys PureConnect10.0
Based on 2 answers
We continue to successfully scale up to meet new needs that arise, past successes of doing the same and the general success of leveraging technology to work smarter and not harder.

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • It has improved our ability to support our customers.
  • It has improved agent satisfaction.

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office Enterprise Suite More Information

Genesys PureConnect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Genesys PureConnect More Information