What users are saying about

Jabber

Top Rated
137 Ratings

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

Jabber

Top Rated
137 Ratings
Score 8.2 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
No photo available

Jabber

I use Jabber for making calls through my VoIP phone. I need it to be fast, reliable and pain free so that I can call in to back-to-back meetings without delay. The ability to copy and paste phone numbers and passcodes makes it really easy to make quick back-to-back calls.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Jabber
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Jabber
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Jabber
User templates
8x8 Virtual Office Enterprise Suite
7.0
Jabber
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Jabber
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Jabber

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Jabber
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Jabber
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Jabber
Call park
8x8 Virtual Office Enterprise Suite
9.0
Jabber
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Jabber
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Jabber

Project Management

8x8 Virtual Office Enterprise Suite
Jabber
7.6
Task Management
8x8 Virtual Office Enterprise Suite
Jabber
7.5
Gantt Charts
8x8 Virtual Office Enterprise Suite
Jabber
8.6
Scheduling
8x8 Virtual Office Enterprise Suite
Jabber
7.0
Workflow Automation
8x8 Virtual Office Enterprise Suite
Jabber
7.6
Mobile Access
8x8 Virtual Office Enterprise Suite
Jabber
8.1
Search
8x8 Virtual Office Enterprise Suite
Jabber
7.5
Visual planning tools
8x8 Virtual Office Enterprise Suite
Jabber
6.7

Communication

8x8 Virtual Office Enterprise Suite
Jabber
7.9
Chat
8x8 Virtual Office Enterprise Suite
Jabber
8.7
Notifications
8x8 Virtual Office Enterprise Suite
Jabber
8.5
Discussions
8x8 Virtual Office Enterprise Suite
Jabber
8.1
Surveys
8x8 Virtual Office Enterprise Suite
Jabber
6.9
Internal knowledgebase
8x8 Virtual Office Enterprise Suite
Jabber
7.7
Integrates with GoToMeeting
8x8 Virtual Office Enterprise Suite
Jabber
8.1
Integrates with Gmail and Google Hangouts
8x8 Virtual Office Enterprise Suite
Jabber
6.9
Integrates with Outlook
8x8 Virtual Office Enterprise Suite
Jabber
8.3

File Sharing & Management

8x8 Virtual Office Enterprise Suite
Jabber
6.9
Versioning
8x8 Virtual Office Enterprise Suite
Jabber
7.0
Video files
8x8 Virtual Office Enterprise Suite
Jabber
6.5
Audio files
8x8 Virtual Office Enterprise Suite
Jabber
6.9
Document collaboration
8x8 Virtual Office Enterprise Suite
Jabber
6.9
Access control
8x8 Virtual Office Enterprise Suite
Jabber
8.0
Advanced security features
8x8 Virtual Office Enterprise Suite
Jabber
5.9
Integrates with Google Drive
8x8 Virtual Office Enterprise Suite
Jabber
6.5
Device sync
8x8 Virtual Office Enterprise Suite
Jabber
7.3

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
No photo available
  • It integrates phone services so that you can see who is calling and even dial using your computer. It also makes it easy to see missed calls and listen to voicemails through email/computer.
  • Connectivity: It helps answer simple questions quickly and stay in touch with remote employees.
  • Cuts down on the amount of emails sent each day which means that emails can be used for longer messages or ones that need attachments and it is easier to sift through emails and focus on important messages without the clutter of short messages/quick questions.
Jeanette Gass profile photo

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
No photo available
  • File transfers need improvement - File transfers can take some time and it often fails before completing.
  • Better iOS integration - occasionally the iOS app will go idle and cause missed calls.
  • Add Additional Line - I would like to be able to show all of a user's extensions on the client. This would be super helpful with admin-assistants
Deirra J. Footman profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Jabber8.0
Based on 2 answers
because it is a program that contains all the work tools required by the organization for the operation and strengthening of communication among personnel.contains a series of tools that have been very positive for the optimization of the activities and tasks of the company.has represented a means of communication that the staff has assimilated and understood. has represented a means of communication that the staff has assimilated and understood.
FRANCO PIÑERO profile photo

Usability

No score
No answers yet
No answers on this topic
Jabber4.0
Based on 3 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker profile photo

Support

No score
No answers yet
No answers on this topic
Jabber10.0
Based on 1 answer
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson profile photo

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
No photo available
We decided to select Jabber because it offers a more robust security system that provides the possibility of protecting confidential information. Jabber is also a more economical program, which allows us to further reduce costs.Jabber is more stable than Skype, considering that Skype depends on an excellent connection to operate correctly.
FRANCO PIÑERO profile photo

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
No photo available
  • Positive - Information is passed between people instantly which helps the entire organization be more efficient
  • Negative - Had to purchase a separate product to retain chat lots
  • Positive - Users can check if people are available to talk, rather than guessing and waiting
No photo available

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jabber

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details