What users are saying about

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.6 out of 101

Jabber

126 Ratings
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Jabber

Jabber shines particularly well if your company uses Cisco IP telephony suite, as Jabber integrates well with it. If your work computers are running Windows, and Mac, the desktop clients do the job fairly well. However, if you have many Linux users, they will experience many limitations (one of them is the absence of an official client).

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Jabber
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Jabber
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Jabber
User templates
8x8 Virtual Office Enterprise Suite
7.0
Jabber
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Jabber
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Jabber

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Jabber
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Jabber
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Jabber
Call park
8x8 Virtual Office Enterprise Suite
9.0
Jabber
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Jabber
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Jabber

Project Management

8x8 Virtual Office Enterprise Suite
Jabber
6.5
Task Management
8x8 Virtual Office Enterprise Suite
Jabber
6.4
Gantt Charts
8x8 Virtual Office Enterprise Suite
Jabber
6.3
Scheduling
8x8 Virtual Office Enterprise Suite
Jabber
6.2
Workflow Automation
8x8 Virtual Office Enterprise Suite
Jabber
6.7
Mobile Access
8x8 Virtual Office Enterprise Suite
Jabber
7.8
Search
8x8 Virtual Office Enterprise Suite
Jabber
7.1
Visual planning tools
8x8 Virtual Office Enterprise Suite
Jabber
5.1

Communication

8x8 Virtual Office Enterprise Suite
Jabber
7.9
Chat
8x8 Virtual Office Enterprise Suite
Jabber
8.5
Notifications
8x8 Virtual Office Enterprise Suite
Jabber
8.3
Discussions
8x8 Virtual Office Enterprise Suite
Jabber
7.8
Surveys
8x8 Virtual Office Enterprise Suite
Jabber
8.7
Internal knowledgebase
8x8 Virtual Office Enterprise Suite
Jabber
7.6
Integrates with GoToMeeting
8x8 Virtual Office Enterprise Suite
Jabber
8.3
Integrates with Gmail and Google Hangouts
8x8 Virtual Office Enterprise Suite
Jabber
6.0
Integrates with Outlook
8x8 Virtual Office Enterprise Suite
Jabber
7.9

File Sharing & Management

8x8 Virtual Office Enterprise Suite
Jabber
6.3
Versioning
8x8 Virtual Office Enterprise Suite
Jabber
6.2
Video files
8x8 Virtual Office Enterprise Suite
Jabber
6.3
Audio files
8x8 Virtual Office Enterprise Suite
Jabber
6.8
Document collaboration
8x8 Virtual Office Enterprise Suite
Jabber
6.6
Access control
8x8 Virtual Office Enterprise Suite
Jabber
8.1
Advanced security features
8x8 Virtual Office Enterprise Suite
Jabber
4.8
Integrates with Google Drive
8x8 Virtual Office Enterprise Suite
Jabber
5.7
Device sync
8x8 Virtual Office Enterprise Suite
Jabber
5.7

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • Provides unified, simple to use instant messaging across departments, groups, and projects.
  • Makes it easy for users to move from their mobile phones to the desktop to a physical phone.
  • Presence indicators pull nicely from Outlook so users don't have to mark themselves as being in a meeting or otherwise unavailable.

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • With some versions, logging in can be buggy requiring some users to log in repeatedly, or log out and back for it "take hold".
  • The mobile client on iPhones will sometimes fade into the background, which can lead to missed calls or messages if the app isn't actively connecting.
  • Contacts are not synced from Outlook or mobile devices, which can be a bit of a pain to have to set up in the app.

Likelihood to Renew

No score
No answers yet
No answers on this topic
Jabber8.0
Based on 1 answer
After final acceptance by business, it has helped employees better collaborate across campuses and those working from home

Usability

No score
No answers yet
No answers on this topic
Jabber4.0
Based on 3 answers
Requires too much technical assistance to users, get more calls for supporting Jabber than other. A lot of people admit they don't use the product anymore after having to call tech support several times. They would rather pick up and use their iPhone.

Support

No score
No answers yet
No answers on this topic
Jabber10.0
Based on 1 answer
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
I preferred using Jabber over Zoom and E-Talks, probably because it integrates well with my phone and computer system. It also serves the instant messaging function better. Slack has a chat function, but I've used it more for data management than I have for communication purposes. Overall, Jabber fulfills its function well

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • Increase in productivity as questions can be answered more quickly.
  • Can sometimes be bombarded with messages from several places-phone, email, Jabber, etc. which can be overwhelming
  • Not everyone uses Jabber to the same extent so it's important to know your audience when choosing Jabber vs. email.

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jabber

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details