What users are saying about

Jabber

Top Rated
132 Ratings

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

Jabber

Top Rated
132 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Jabber

Truly the flexibility of not being tethered to my desk is the greatest joy of Cisco Jabber. It is so beneficial for me to be able to go to other offices and be collaborating with others but still not miss important calls to keep work flowing. This tool goes a long way to making users available to communicate while getting work done. I would totally recommend this as it is a great tool for modern professional environments.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Jabber
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Jabber
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Jabber
User templates
8x8 Virtual Office Enterprise Suite
7.0
Jabber
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Jabber
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Jabber

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Jabber
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Jabber
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Jabber
Call park
8x8 Virtual Office Enterprise Suite
9.0
Jabber
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Jabber
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Jabber

Project Management

8x8 Virtual Office Enterprise Suite
Jabber
7.5
Task Management
8x8 Virtual Office Enterprise Suite
Jabber
7.4
Gantt Charts
8x8 Virtual Office Enterprise Suite
Jabber
8.6
Scheduling
8x8 Virtual Office Enterprise Suite
Jabber
7.0
Workflow Automation
8x8 Virtual Office Enterprise Suite
Jabber
7.6
Mobile Access
8x8 Virtual Office Enterprise Suite
Jabber
8.0
Search
8x8 Virtual Office Enterprise Suite
Jabber
7.3
Visual planning tools
8x8 Virtual Office Enterprise Suite
Jabber
6.7

Communication

8x8 Virtual Office Enterprise Suite
Jabber
7.9
Chat
8x8 Virtual Office Enterprise Suite
Jabber
8.6
Notifications
8x8 Virtual Office Enterprise Suite
Jabber
8.3
Discussions
8x8 Virtual Office Enterprise Suite
Jabber
8.0
Surveys
8x8 Virtual Office Enterprise Suite
Jabber
7.0
Internal knowledgebase
8x8 Virtual Office Enterprise Suite
Jabber
7.8
Integrates with GoToMeeting
8x8 Virtual Office Enterprise Suite
Jabber
8.5
Integrates with Gmail and Google Hangouts
8x8 Virtual Office Enterprise Suite
Jabber
7.0
Integrates with Outlook
8x8 Virtual Office Enterprise Suite
Jabber
8.2

File Sharing & Management

8x8 Virtual Office Enterprise Suite
Jabber
6.9
Versioning
8x8 Virtual Office Enterprise Suite
Jabber
6.9
Video files
8x8 Virtual Office Enterprise Suite
Jabber
6.5
Audio files
8x8 Virtual Office Enterprise Suite
Jabber
6.9
Document collaboration
8x8 Virtual Office Enterprise Suite
Jabber
7.0
Access control
8x8 Virtual Office Enterprise Suite
Jabber
8.3
Advanced security features
8x8 Virtual Office Enterprise Suite
Jabber
6.0
Integrates with Google Drive
8x8 Virtual Office Enterprise Suite
Jabber
6.5
Device sync
8x8 Virtual Office Enterprise Suite
Jabber
6.9

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • It has a presence system. We can see in a glance if our contact is available, away, offline, or does not want to be disturbed. We can also see where our contact is (for example, in the office, working from home, from a hotel or customer premises)
  • Thanks to its voice and video calls capability, Jabber provides the ability to call anyone from anywhere in the world, as if we were actually in the office (integration with Cisco IP telephony). Someone could call us at our office phone number, and we can pick the call from our computer, whatever our current location (office, home, hotel, etc). We can also consult our voicemail from Jabber.
  • Jabber provides a Windows and a Mac client. I've used both, and they are quite user-friendly, enjoyable to use every day overall.

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • There is no Linux client. I don't run a Linux workstation on my daily work, but I have colleagues who do. They struggle a bit with alternative clients in order to connect with Jabber. Most of them, if not all, do not have the capability to send or receive images in chats.
  • Jabber does not synchronize the conversations over multiple devices. My main computer is a Mac, and my backup computer runs on Windows. When Jabber is opened on both, one of the computer starts to receive all messages, while the other doesn't see them. I might lose some conversations just because they appear only on the other computer.
  • Jabber does not keep a server-side history of conversations. All conversations are stored only on the computer of the two people discussing. When switching to a new computer, we have to archive our conversations, otherwise we would lose them.

Likelihood to Renew

No score
No answers yet
No answers on this topic
Jabber8.0
Based on 2 answers
because it is a program that contains all the work tools required by the organization for the operation and strengthening of communication among personnel.contains a series of tools that have been very positive for the optimization of the activities and tasks of the company.has represented a means of communication that the staff has assimilated and understood. has represented a means of communication that the staff has assimilated and understood

Usability

No score
No answers yet
No answers on this topic
Jabber4.0
Based on 3 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically

Support

No score
No answers yet
No answers on this topic
Jabber10.0
Based on 1 answer
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
Jabber is, admittedly, what I'm most used to. It certainly outperforms Skype where it offers far more tools and means of communication. WebEx is more targeted towards meetings where Jabber considers a broader scope of communications and correspondence

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • One central place for our customers to call into

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jabber

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details