8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

MiCloud Connect (formerly ShoreTel)

Top Rated
93 Ratings
Score 7.7 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
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MiCloud Connect (formerly ShoreTel)

They have since rebuilt our cluster. Since that time the system has only had one, very brief, outage. I'm waiting to see if the reliablility gets better. I'm giving them a couple of months to get their act together.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
MiCloud Connect (formerly ShoreTel)
8.9
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
MiCloud Connect (formerly ShoreTel)
7.4
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
MiCloud Connect (formerly ShoreTel)
9.4
User templates
8x8 Virtual Office Enterprise Suite
7.0
MiCloud Connect (formerly ShoreTel)
9.3
Call reports
8x8 Virtual Office Enterprise Suite
9.0
MiCloud Connect (formerly ShoreTel)
8.7
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
MiCloud Connect (formerly ShoreTel)
9.5

Call Management

8x8 Virtual Office Enterprise Suite
8.4
MiCloud Connect (formerly ShoreTel)
9.3
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
MiCloud Connect (formerly ShoreTel)
9.6
Call recording
8x8 Virtual Office Enterprise Suite
7.0
MiCloud Connect (formerly ShoreTel)
9.3
Call park
8x8 Virtual Office Enterprise Suite
9.0
MiCloud Connect (formerly ShoreTel)
9.4
Call screening
8x8 Virtual Office Enterprise Suite
10.0
MiCloud Connect (formerly ShoreTel)
9.8
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
MiCloud Connect (formerly ShoreTel)
8.5

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
MiCloud Connect (formerly ShoreTel)
9.1
Video conferencing
8x8 Virtual Office Enterprise Suite
MiCloud Connect (formerly ShoreTel)
9.3
Audio conferencing
8x8 Virtual Office Enterprise Suite
MiCloud Connect (formerly ShoreTel)
8.9

Mobile apps

8x8 Virtual Office Enterprise Suite
MiCloud Connect (formerly ShoreTel)
4.0
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
MiCloud Connect (formerly ShoreTel)
3.9
Mobile app for Android
8x8 Virtual Office Enterprise Suite
MiCloud Connect (formerly ShoreTel)
4.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
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  • 4 digit dialing between offices.
  • Easy to make adds/moves/changes
  • Users can log into any phone at any office and turn it into their extension
  • Quick response times from tech support
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Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • Call Center is buggy. Sometimes users can't log into it.
  • Shoretel has had multiple problems with outages
  • Slow to respond to more serious problems
  • More expensive than their competitors
  • Slow to acknowledge problem areas
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Likelihood to Renew

No score
No answers yet
No answers on this topic
MiCloud Connect (formerly ShoreTel)8.0
Based on 42 answers
The reliability problems I've had with the system has caused me to question whether I made the right selection. When it works, it's perfect. When it doesn't work, it's tough.
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Usability

No score
No answers yet
No answers on this topic
MiCloud Connect (formerly ShoreTel)7.4
Based on 20 answers
Pretty easy to use but some things are confusing.
Kristen Hoover profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
MiCloud Connect (formerly ShoreTel)10.0
Based on 27 answers
I've never had an issue in the somewhat limited time I've been using ShoreTel. The stability of the software is very sturdy, and relatively easy to use. I don't really have issues regarding the availability of the software from my place of work
Casey Wright profile photo

Performance

No score
No answers yet
No answers on this topic
MiCloud Connect (formerly ShoreTel)5.1
Based on 9 answers
Some delay when dialing but overall good.
Kristen Hoover profile photo

Support

No score
No answers yet
No answers on this topic
MiCloud Connect (formerly ShoreTel)3.5
Based on 16 answers
We have found that there are very few issues that are extremely hard to solve. The majority of the issues are resolved on the first call and are able to be done remotely.
Bryant Bloedorn profile photo

In-Person Training

No score
No answers yet
No answers on this topic
MiCloud Connect (formerly ShoreTel)6.0
Based on 3 answers
I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.
Bryant Bloedorn profile photo

Online Training

No score
No answers yet
No answers on this topic
MiCloud Connect (formerly ShoreTel)2.0
Based on 12 answers
The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
Kelli Doyle profile photo

Implementation

No score
No answers yet
No answers on this topic
MiCloud Connect (formerly ShoreTel)8.9
Based on 30 answers
Be sure to involve all the members of your organization who currently know how your present phone system is used. Discuss current deficiencies and preferred features or call handling etc., then consult with the ShoreTel partner (assuming you are using one) to develop a configuration that servers your organization best. Hammering out these details before deploying the solution is key to a smooth deployment that requires little change afterwards.
Kevin Staley profile photo

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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When evaluating phone systems, we looked at Cisco VoIP in addition to ShoreTel. Cisco was more money, had a higher learning curve, and we received a bad review from a local business who was using it. In the ShoreTel demo, the engineer brought their equipment and set up a demo in our conference room. He was able to get a phone system up and running in a matter of minutes. The biggest selling point was when he turned the phone server off and the phone system continued to work, minus the voicemail and Communicator software.
Gary Lamontagne profile photo

Scalability

No score
No answers yet
No answers on this topic
MiCloud Connect (formerly ShoreTel)7.8
Based on 5 answers
I believe that ShoreTel can be used by a minimum company size of about 25 to almost any size of a company and this can be achieved while the company grows, hence makes it pretty scalable when required. For companies which are smaller in size i.e. smaller than 25, I am not sure how useful it would be, it may be depending upon the type of business
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Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • Positive ROI
Ryan Graven profile photo

Screenshots

8x8 Virtual Office Enterprise Suite

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

MiCloud Connect (formerly ShoreTel)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details