What users are saying about

Nextiva

Top Rated
8 Ratings

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

Nextiva

Top Rated
8 Ratings
Score 8.7 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Nextiva

I have not had the experience with other CCTV solutions to be able to adequately answer this question.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Nextiva
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Nextiva
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Nextiva
User templates
8x8 Virtual Office Enterprise Suite
7.0
Nextiva
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Nextiva
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Nextiva

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Nextiva
9.5
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Nextiva
10.0
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Nextiva
Call park
8x8 Virtual Office Enterprise Suite
9.0
Nextiva
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Nextiva
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Nextiva
9.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • Nextiva works well with a wide variety of camera manufacturers for ease of integration.
  • It allows for easy review of video clips thru the Nextiva Review client.
  • Provides a comprehensive CCTV platform for companies with multiple sites in multiple countries.

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • Verint/Nextiva utilizes a integrator business model and if your integrator is poor to respond to your issues then it can be hard to get the support required on a day to day basis. It would be nice if there was a way to escalate issues above your integrator when response is poor.
  • Sometimes is it is difficult to find all the programming details as they may be in more then one view and if they do not match then you can be left scratching your head as to what might have been missed.
  • An easier way to drill down on technical issues.

Likelihood to Renew

No score
No answers yet
No answers on this topic
Nextiva8.0
Based on 2 answers
Since we purchase software maintenance the cost of upgrade is greatly reduced. It would be cost prohibitive at this point to switch a worldwide operation to another CCTV platform. We have been happy with the overall performance of Nextiva as a product for many years.

Usability

No score
No answers yet
No answers on this topic
Nextiva9.0
Based on 1 answer
It allows us to preform all the functions we need today and we will be gaining new functions once we upgrade.

Reliability and Availability

No score
No answers yet
No answers on this topic
Nextiva9.0
Based on 1 answer
The system its self rarely gives me any downtime that is not planned. Now with old encoders in the mix those do occasionally fail and are replaced at failure.

Support

No score
No answers yet
No answers on this topic
Nextiva7.0
Based on 1 answer
Nextiva uses an integrator business model so if your integrator gives you poor support there is no easy way to escalate above the integrator short of choosing a new integrator.

Online Training

No score
No answers yet
No answers on this topic
Nextiva9.0
Based on 1 answer
This was first rate as it allowed hands on training with multiple choice testing and certification upon successful completion.

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
I have not used any other CCTV products so I can not make an adequate comparison to other products.

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • Nextiva allows us to provide real-time viewing of multiple locations which reduces the need for actual officers thus saving the company money.
  • Nextiva Gold Medal software service agreement has allowed us to easily move to the next software version while providing a reduced rate of upgrade cost.
  • Nextiva allows us to maintain a good working relationship with local law enforcement by being able to provide actual video evidence of incidents.

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Nextiva

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details