What users are saying about

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

Skype

1393 Ratings
Score 7.7 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Skype

Skype is very well suited to teams working remotely. We use this as our primary chat and video conference call service and have not regretted it. It might be less appropriate in a setting where your team is in cubicles. Though even there you can use the chat feature to get a quick question answered with coworkers or to discretely message someone.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Skype
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Skype
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Skype
User templates
8x8 Virtual Office Enterprise Suite
7.0
Skype
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Skype
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Skype

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Skype
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Skype
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Skype
Call park
8x8 Virtual Office Enterprise Suite
9.0
Skype
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Skype
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Skype

Performance & Compatibility of Online Events Software

8x8 Virtual Office Enterprise Suite
Skype
7.8
High quality audio
8x8 Virtual Office Enterprise Suite
Skype
8.3
High quality video
8x8 Virtual Office Enterprise Suite
Skype
8.5
Low bandwidth requirements
8x8 Virtual Office Enterprise Suite
Skype
6.9
Mobile support
8x8 Virtual Office Enterprise Suite
Skype
7.4

Screen Sharing

8x8 Virtual Office Enterprise Suite
Skype
7.7
Desktop sharing
8x8 Virtual Office Enterprise Suite
Skype
8.6
Whiteboards
8x8 Virtual Office Enterprise Suite
Skype
6.8

Online Meetings / Events

8x8 Virtual Office Enterprise Suite
Skype
8.2
Calendar integration
8x8 Virtual Office Enterprise Suite
Skype
8.6
Meeting initiation
8x8 Virtual Office Enterprise Suite
Skype
8.6
Integrates with social media
8x8 Virtual Office Enterprise Suite
Skype
8.0
Record meetings / events
8x8 Virtual Office Enterprise Suite
Skype
7.9
Slideshows
8x8 Virtual Office Enterprise Suite
Skype
7.8

Online Events Collaboration

8x8 Virtual Office Enterprise Suite
Skype
7.9
Live chat
8x8 Virtual Office Enterprise Suite
Skype
9.2
Audience polling
8x8 Virtual Office Enterprise Suite
Skype
7.5
Q&A
8x8 Virtual Office Enterprise Suite
Skype
7.1

Online Events Security

8x8 Virtual Office Enterprise Suite
Skype
8.2
User authentication
8x8 Virtual Office Enterprise Suite
Skype
8.4
Participant roles & permissions
8x8 Virtual Office Enterprise Suite
Skype
8.2
Confidential attendee list
8x8 Virtual Office Enterprise Suite
Skype
8.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • Video conferencing is the best we have used. It is consistently clear even on connections that are less than ideal.
  • Chatting is easy and the notifications are great. Easy to pick up and use.
  • The mobile app is really well done as well and good when you are not at your computer.
  • Using Skype to make phone calls is something that is not used as much anymore but still a great service.

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • Integrating with Chrome to make phone calls is not easy in the beginning.
  • The Windows 10 version of Skype can be a little confusing and we found we downgraded to an older version to bring functionality back.
  • The grouping for members was not something that we used and was problematic at first.

Likelihood to Renew

No score
No answers yet
No answers on this topic
Skype10.0
Based on 2 answers
I think so far there is no reason not to renew the license. We have been using Skype for a long time and are very satisfied with it.

Usability

No score
No answers yet
No answers on this topic
Skype9.0
Based on 2 answers
It is very useful in terms of integration the organization and very cost effective for a large organization.

Support

No score
No answers yet
No answers on this topic
Skype10.0
Based on 2 answers
Whenever I have had issues, they got resolved very quickly. My experiences have been very good with Skype in this regard.

Implementation

No score
No answers yet
No answers on this topic
Skype8.0
Based on 1 answer
No, It was implemented by third party

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
It works as well as any other product we have tried. And the good thing is that they keep adding new features.

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • It makes quick pop up on demand chats easy. If I need to ask a person a quick question down the hall I do not have to get up and go to their office nor make a phone call that could become more lengthy - or perhaps they are already on the phone and not reachable via phone at the time.
  • Meeting with a group can be much easier and a conference room does not have to be reserved and everyone then everyone gather their materials and go to the conference room. Big time saver.

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Skype

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details