8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.6 out of 101

Solgari Cloud Communications

2 Ratings
Score 9.1 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Solgari Cloud Communications

Excellent for small and large companies. Great for sales staff who need to work remotely. No need for inside sales to be in the office all the time.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Solgari Cloud Communications
9.6
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Solgari Cloud Communications
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Solgari Cloud Communications
10.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
Solgari Cloud Communications
8.0
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Solgari Cloud Communications
10.0
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Solgari Cloud Communications
10.0

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Solgari Cloud Communications
9.2
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Solgari Cloud Communications
10.0
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Solgari Cloud Communications
10.0
Call park
8x8 Virtual Office Enterprise Suite
9.0
Solgari Cloud Communications
8.0
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Solgari Cloud Communications
9.0
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Solgari Cloud Communications
9.0

Mobile apps

8x8 Virtual Office Enterprise Suite
Solgari Cloud Communications
10.0
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Solgari Cloud Communications
10.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • Great call quality
  • Love that I've been able to listen into sales calls
  • Love that I've been able to record all our sales calls
  • Love that I've been able to whisper to staff on their sales calls, helping to answer the clients questions whilst they are still on the call
  • Great cloud technology that supports sales staff working remotely

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • 3CX keypad could be more intuitive

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
Solgari is way better than Skype or Google hangouts. I love the simplicity of it's usage and how easy the sales team can listen into and records calls.

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • Kept our costs low
  • Accelerate our revenue as the software is great for coaching new hires and sales staff

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Solgari Cloud Communications

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details